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Family Building Society: Savings reviews

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4.55
Based on 1,251 reviews, last reviewed 9th Mar 2026
20% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I,m 80 years old I,m 80 years old and struggle with modern technology. Lisa's help and patience enabled me to update my online login. Many thanks Reviewed on: 9th March 2026
Derek B's avatar
Derek B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1251)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

5
Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025
Sheila S's avatar
Sheila S

Savings review

5
Like: You are small, efficient and frank about curent low rates. Dislike: Your spread of 20 'leading' competitors. I would much prefer only 10 Reviewed on: 20th July 2020
Epsom branch customer's avatar
Epsom branch customer

Seamless service with a personal touch

4
I was attracted by FBS rates for a transfer-in cash ISA - not many providers accept transfers. The online application was slightly tricky for a transfer, but a telephone call resolved matters quickly. The call was answered promptly - no hanging on and pressing buttons for hours - and the FBS call-responder was patient and clear. After that everything went smoothly, the transfer was completed in well under the regulatory 15 days. Reviewed on: 17th July 2020
Catherine's avatar
Catherine

Excellent Service

5
Opening an account on line was easy and the interest rates offered are some of the best available Reviewed on: 6th July 2020
Family Building Society Customer's avatar
Family Building Society Customer

Good old fashioned service

5
How refreshing it was to start saving with a proper Building Society, with good old fashioned service, attention to detail and a clear web-site backed up by appropriate paperwork. No complaints, thank you Reviewed on: 3rd July 2020
Family Building Society Customer's avatar
Family Building Society Customer

Savings review

5
Your telephone information on call waiting lists is excellent. It's most heartening to know that I am moving 'up the line'. You are generous with a Reviewed on: 3rd July 2020
Epsom branch customer's avatar
Epsom branch customer

6 weeks of wasting my time

1
I opened a Junior Saver account for my son. It took 4 weeks to open and a further 2 weeks of constant phone calls when we could not register for online access. Until one day I finally got a knowledgeable tele-agent who advised me this account does not come with internet access. We live in Edinburgh. The branch is in Surrey. At what point did they think I would need to know this? I had to close the account and look elsewhere. Reviewed on: 2nd July 2020
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society We are sorry to hear your comments. Please could you give us your details by emailing [email protected] so that we can contact you to investigate further. Response date: 22nd July 2020
The Family Building Society Logo
Family Building Society

VeryGood

5
I have found the whole procedure very straightforward and the website is particularly user-friendly. Reviewed on: 2nd July 2020
Anne Rattue's avatar
Anne Rattue

Easy to deal with, clear info

5
On maturity of my Bond I was offered a very competitive rate to renew it. This rate was offered before maturity and honoured 3 weeks later when the product matured. Thank you very much. They are happy to deal with customers by post and phone - brilliant for those who do not want to deal with things on line and who do not have computers and printers Reviewed on: 28th June 2020
Family Building Society Customer's avatar
Family Building Society Customer

Good interest rates in current market

4
I opened a Market Tracker Saver and was confused about when I could pay any money into it. I am pretty sure that at the end of the account-opening process a note came up saying you would contact me to let me know. After some days and nothing arriving, I logged on to find my account was inactive. So I messaged FBS and they got back to me very quickly indeed and told me how I could pay in. And within a day or two I received the savings certificate. So, on the one hand, a confusing note but on the other, excellent customer service. Reviewed on: 27th June 2020
Family Building Society Customer's avatar
Family Building Society Customer

Unrivalled

5
offering the best interest rate around I was happy I accidentally came across them last year, the process of re-investing again was quick and easy but I think it could have been done easier online than using the postal system Reviewed on: 24th June 2020
Family Building Society Customer's avatar
Family Building Society Customer

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