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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1207 reviews)

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4.56

Based on 1,207 reviews, last reviewed 15th Jan 2026

59% decrease in 5 star reviews

in the past 90 days

78% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

RESET OF SECURITY Adviser was knowledgeable and helpful . Reviewed on: 15th January 2026

Latest lowest rating:

1

Antiquated login system Tried to login today but there is a different system now that prevented me from doing so. I phoned FBS who said I had to wait 5 days for a verificatio... Read more Reviewed on: 15th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1207)

Review of the Family Building Society, Savings:

Living in the past

Much too reliant on paper and snail mail. Need to join the 21st century and provide the ability to transfer Cash ISAs electronically, provide documents and newsletters digitally in pdf format. Reviewed on: 25th May 2025

Easy to use online and if any problems help is only...

Easy to use online and if any problems help is only a phonecall away giving prompy and polite service Reviewed on: 6th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 7th January 2026

I have had to call the FBS to query the investment c...

I have had to call the FBS to query the investment change I had requested. The renewal document received did not include the change requested. However, was assured by telephone call that the change had been recorded as requested. I was completely satisfied with the response provided. Reviewed on: 5th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th January 2026

Easy to phone and uk staff.

Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th January 2026

Reinvestment of cash isa

I needed telephone advice about the process of reinventing a fixed rate cash isa. Messiah was courteous, friendly and efficient. He dealt with the reinvestment for me over the telephone. The process was made very easy. Reviewed on: 2nd January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 5th January 2026

Account status confirmation.

I contacted the Building Society today to confirm my account status and to receive advice on accessing my grandchildren's savings accounts. The advisor I spoke to was very helpful and talked me through the process. The advisor was efficient and professional in her approach and had a friendly demean which was much appreciated. My registration status with the Society was confirmed. I was then guided through the process of registering for an online account. From my perspective, the whole process went seamlessly and to my complete satisfaction. The advisor was helpful throughout making it a very satisfactory experience. Reviewed on: 30th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

I always struggle with accessing my account because...

I always struggle with accessing my account because the OTP comes to my landline and the robot talks too fast. Lisa suggested I move the phone to my mobile and that works a lot better. She couldn't have been more helpful. Reviewed on: 30th December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 31st December 2025

I’ve tried to call and have been left waiting for 15...

I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

Reply from Family Building Society Thank you for your feedback. We aim to answer calls within 3–5 minutes; however, there are occasions when we experience higher call volumes. Additionally, some queries can take longer to resolve due to their complexity. Please know that our priority is to assist every customer thoroughly, and we appreciate your patience. Response date: 5th January 2026

I needed help with log-in the agent was very helpful...

I needed help with log-in the agent was very helpful the transaction was done as cut off time was very close thanks for the assistance Reviewed on: 24th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Their customer service is fabulous

Been with Family building Society for years. So many in fact that I still haven’t got used to the name change from National Counties. They always were and still are the best building society though because of their excellent customer service. You ring up and do not have to go though menu after menu and are answered, usually very quickly, by a real person who is based locally, and quickly grasps what you want to know or to be done. And they can usually sort you out within a couple of minutes because the person who answers can usually do everything that needs to be done. Fast, simple and your savings are sorted. Love this company. Reviewed on: 23rd December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Poor communications

As an existing customer I was very disappointed to find that not only do I have to re-register for online services but that no letters or emails were sent to inform us that this change was happening and so I only found out when I tried to access our online joint account. Now I have to wait even longer to receive a verification code by post and my wife will also have to go through the same lengthy process too. Reviewed on: 22nd December 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. The decision not to proactively notify customers of the online service upgrade launch date was a business decision, made to reduce the risk of a high volume of calls and simultaneous re-registrations. Information about the re-registration process was available on our website within the Savings Online Service FAQs, allowing customers to complete the process as and when access to their funds was required. For existing customers, your verification code is issued by post to ensure the security of your account. If the code is not received within five days of re-registration, please contact the Society by telephone and we will provide the code directly. In the meantime, you are welcome to contact the Society to carry out any transactions or requests on your behalf, as we are committed to ensuring uninterrupted access to your funds. Response date: 31st December 2025

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Family Building Society: Savings reviews

59% decrease in 5 star reviews

78% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1207)

Living in the past

Easy to use online and if any problems help is only...

I have had to call the FBS to query the investment c...

Easy to phone and uk staff.

Reinvestment of cash isa

Account status confirmation.

I always struggle with accessing my account because...

I’ve tried to call and have been left waiting for 15...

I needed help with log-in the agent was very helpful...

Their customer service is fabulous

Poor communications

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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