Write a review

Log in/Join

Family Building Society: Savings reviews

View other Family Building Society products

4.58

Based on 741 reviews, last reviewed 1st May 2025

139% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

5%

2%

6%

Latest highest rating:

5

Discussed renewal of Savings account. Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, v... Read more Reviewed on: 1st May 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (741)

Review of the Family Building Society, Savings:

easy to speak to a person , she listened and the iss...

5

easy to speak to a person , she listened and the issue was resolved Reviewed on: 30th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Great savings products; easy to deal with; good / ho...

5

Great savings products; easy to deal with; good / honest customer service Reviewed on: 17th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Absolutely 100% .

5

Absolutely 100% . Polite, knowledgeable staff. An absolute find. Reviewed on: 17th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Excellent

5

Clear precise and patient Guy and Donnika were excellent Reviewed on: 17th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Very helpful and polite support

5

Had trouble with confirming my withdrawal but soon sorted out by support staff. Note that I very much dislike being forced into comments. Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Excellent Service

5

Had occasion to open a Fixed Rate Bond this morning. Lisa could not have been more helpful in talking me through the process. Such quality ‘front of office’ staff members gives one an assurance that is most needed in today’s financial climate. Thanks Lisa Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Great telephone service

5

I was given the opportunity to request a call back, which worked. In order for my request to be completed I needed to open a new account online - Gill stayed on the line whilst I did that and was polite and efficient throughout. Reviewed on: 16th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Great service on the phone

5

Great service on the phone and Genevieve was clear and very helpful Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I have invested with FBS for years now and in my vie...

5

I have invested with FBS for years now and in my view it is the best society to deal with...easy, friendly and clear in offering advice Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Funding issue

5

I had to contact FBS as I was having trouble funding my new account. Lisa Adams was extremely helpful and guided me through the process. Reviewed on: 16th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Excellent customer service

5

Professional, efficient, knowledgeable and pleasant customer service. Consistent, reasonably competitive and innovative range of products. Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Instant Access Savings
from Metro Bank 4.92 from 480 reviews
Saver
from Santander 3.94 from 53 reviews
Savings Accounts
from Union Bank of India 5.00 from 1 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

Man on beach

News, guides and insight from our team

View resource hub

UK money news stories - 24 July 2024

UK money news stories - 24 July 2024

24th July 2024

Posted in Money Talks by Errolyn Smith

Your Money, Your Voice: Have your say

Your Money, Your Voice: Have your say

24th July 2024

Posted in Our insights by Errolyn Smith

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Our latest research - customers see little impact of FCA's Consumer Duty one year on

24th July 2024

Posted in Our insights by Darryl Barkwill

Consumer credit awards winners 2024

Consumer credit awards winners 2024

11th July 2024

Posted in Awards by Darryl Barkwill