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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

A great service

A great service sorting out mix ups in accounts on my side. Lisa Adams provided a first-class service over and above I have come to expect from the banking/savings industry. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with Lisa! Response date: 7th July 2025

Good customer service

Good clear advice from Catherine Croucher, Customer Service Representative. And a decent savings interest rate on a 1 year fixed rate bond, with easy annual renewal. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 10th July 2025

I'm not very accomplished with on line systems nav...

Not being very accomplished with on line systems navigation I was grateful for the assistance of Lisa Adams: not just helpfull, but very knowledgeable as well . I even learned a few things that will prove useful when navigating my online account. Many thanks. Reviewed on: 2nd July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear Lisa was able to assist with your query in a helpful manner. Response date: 10th July 2025

Very helpful on getting me back on line after having...

Very helpful on getting me back on line after having been locked out. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for your review, we're glad you found us helpful when assisting with the online account! Response date: 10th July 2025

Awful web site, too complicated to open account.

Good interest rate if you can open an account. So many problems with opening an account . Web site is very poor, not displaying upload links when requested. Certified passport requested but link to certification requirements led to an error screen. Requests for duplicates of identity really annoying. When calling, always number one in queue but call just goes on ringing. Invested with another bank as so frustrated, opened joint account in under 10 minutes with better interest rate. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 10th July 2025

Efficient

Phone answered promptly; understood what I wanted and helped me go through the various steps required Reviewed on: 2nd July 2025

Reply from Family Building Society Thanks for your review. It's great to hear we were able to help in a prompt manner! Response date: 10th July 2025

Excellent efficient customer service

Gillian was very helpful and answered all my questions.Felt reassured regards my bond maturing.The only downside was the time it took to get through though this is not usually the case. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to give us your review, we are glad to hear you found Gillian helpful. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. Kind regards, Family Building Society Response date: 10th July 2025

Great Service, Thank you.

I had a little trouble in logging into my computer Savings Account, which may have been my fault, and I locked myself out of the facility. Gill Collard promptly called me back on their 'call you back' facility, and was able to resolve my problem. I'm grateful for the friendly and efficient assistance I received. Reviewed on: 1st July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear Gill was able to assist with your query in a friendly and helpful manner. Response date: 10th July 2025

Really quick to get back to me.

Really quick to get back to me. very patient and went through the steps at my pace. Resolved the issue. Reviewed on: 1st July 2025

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 10th July 2025

A very long wait to get through to a person.

A very long wait to get through to a person. At the start of the wait i was informed that there were 7 people in front of me. This was not useful information as I had no idea how many people were dealing with calls. Over the next 25 minutes or so the number of calls waiting was not repeated so progress was impossible to estimate. the music was not relaxing! Instructions had been given to transfer monies from an expiring bond to a new on line account. An email today was ambiguous and implied that no instructions had been give, Donnika, who took my call was charming, informative and helpful. Well done her!!!! Reviewed on: 30th June 2025

Reply from Family Building Society Thank you for taking the time to give us your review, we are glad to hear you found Donnika friendly and helpful. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. Kind regards, Family Building Society Response date: 10th July 2025

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