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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1211 reviews)

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4.55

Based on 1,211 reviews, last reviewed 20th Jan 2026

60% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Out of the country when my Bond matures. I have a fixed term bond which will mature whilst I’m out of the country, so needed to know options available. Lisa Adams answered my call promptly an... Read more Reviewed on: 20th January 2026

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1211)

Review of the Family Building Society, Savings:

New customer - Excellent experience

Tuesday 11.07.23 I have opend an account on line because of the attractive interest rate and easy on line access to funds. The experience has been excellent. I have contacted FBS by logging into account, and on Telephone. No problem at all. There has also been confirmation by email text and post. Just what I wanted to feel save with on line banking. Thank you. Eric. J. Reviewed on: 11th July 2023

Reply from Family Building Society Thank you so much for taking the time to leave us this review, it's great to hear that you had an excellent experience with us! Response date: 12th July 2023

Out of the country when my Bond matures.

I have a fixed term bond which will mature whilst I’m out of the country, so needed to know options available. Lisa Adams answered my call promptly and immediately understood my predicament. She was polite, professional, spoke clearly and obviously understood her subject matter - how refreshing. I decided on my best option which Lisa actioned immediately. Reviewed on: 20th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 21st January 2026

great customer service

Got a great savings rate and when I needed a statement the customer service was excellent and I received in a matter of minutes. Reviewed on: 20th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 20th January 2026

Poor Login Experience

Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

JUST APPALLING CUSTOMER SERVICE

The Family Building Society are without doubt the WORST building society I have the misfortune to deal with.Second major compliant in under a year.JUST EXCUSE AFTER EXCUSE. 35 Minutes today speaking to various people, CUT OFF after 10 minutes. BAD VERY CAREFUL INVESTING HERE Reviewed on: 16th January 2026

Antiquated login system

Tried to login today but there is a different system now that prevented me from doing so. I phoned FBS who said I had to wait 5 days for a verification code. I queried why I had not been informed about this to be told we emailed you ( not true as I keep all your emails) and also it came in a newsletter, again I keep all the correspondence and I haven’t received this letter. Very disappointed with this new system which is preventing me access to my account, what an antiquated system. Reviewed on: 15th January 2026

RESET OF SECURITY

Adviser was knowledgeable and helpful . Reviewed on: 15th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 20th January 2026

logging in.

Had a problem logging in but Lisa talked me through ererything. Reviewed on: 14th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 20th January 2026

Wonderful service.

A very helpful and pleasant response from call handler. Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Excellent Building Society

Customer service and product were both excellent Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Difficuly logging in

I called today as I was having difficulty logging in. The customer services adviser was very patient and helpful. She walked me through the process and I actually had to re-register as the system had updated since I last logged in and my password needed changing. Thank you for making it easy. Just need to wait for verification code through the post and will be sorted Reviewed on: 12th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

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