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Axa: Home Insurance reviews

Name: Home Insurance
Rating: 2.84 (87 reviews)

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2.50

Based on 87 reviews, last reviewed 26th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

34%

14%

49%

Latest highest rating:

5

Very easy to enrol and also good value compared to t... Very easy to enrol and also good value compared to the others I was benchmarking Reviewed on: 4th September 2024

Latest lowest rating:

1

Scam of a company Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so they don'... Read more Reviewed on: 26th March 2025

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About this product

At Smart Money People, our AXA home insurance reviews can help you decide whether AXA is the right provider for your needs.

Offering both buildings and contents insurance, AXA has three levels of cover to help you find an appropriate policy. The basic level is AXA Home Insurance, rising to AXA Plus and further to AXA Premier. To make your policy even more robust, choose from a variety of optional extras. These include student cover, bicycle cover, specified item...

Axa Home Insurance reviews (87)

Review of the Axa, Home Insurance:

Easily affordable

Found they provide same service for less money. Reviewed on: 1st October 2017

Fantastic service

Couldn't be more pleased with how they handled a recent claim. Video call to assess the damage and money in account within a few hours Reviewed on: 22nd August 2023

Excellent Vaule for money

We've had to call on our accidental damage and home emergency cover for the first time ever this year and on both occasions the service has been great. Even when contractors weren't Performing as they should we felt supported by AXA and any issues were resolved in our favour and quickly Reviewed on: 8th August 2023

Competetive rates with affordable monthly payments

After spending lots of time on comparison sites comparing home contents insurance quotes I decided to sign up with AXA. They weren't the 'cheapest' but in my opinion they offered the best overall value for money because they include some cover as standard that other companies charge extra for - for example Fire, flood, theft and escape of water cover included, New for old' replacements included and they also offer Alternative accommodation if your home can't be lived in after a ... Reviewed on: 17th July 2023

Worthless. Night mair. AVOID

Had home emergency cover. This cold December January the heating system failed. Took 5 days and had to phone at 5am to speak to someone who directed me to a website, it turns out nog functional, phone again assigned heating and plumbing company in Edinburgh. He came said the system boiler is functioning and no fault but the valve at pipe in garage ceiling need changing,it 2.2 meters high and won't do it will report and come back with equipment.. They eventually phoned me from AX... Reviewed on: 3rd February 2023

Please stay away from the axa home insurance

They’ve been dreadful to deal with, rude and they find anyway not pay out. I’m approaching my renewal date so I won’t renew with them. Claiming with them is like it’s a problem to ask, you have to be very careful of what you say. I don’t understand how they’ve been awarded in the past because they’re so bad in many ways. Only one young lady named Rebecca has been the kindest and most compassionate claims handler I’ve spoken to before and that’s only one out of the many I’ve deal... Reviewed on: 19th January 2023

Incompetent, uncaring, unprofessional, useless for home insurance.

I agree with other reviewers that my review would be no stars, but as customers we do not seem to be allowed that option if we wish to submit a review. After 2 and a half years I am still waiting for a settlement, and actually for any action or help from this company. I have followed up my original complaint with a complaint to the Ombudsman. My home and my life has been devastated by a water escape due to the negligence of a 3rd party (water company). AXA and their underwriters... Reviewed on: 18th January 2023

Avoid at all costs AXA Home Insurance!!! It is a dishonest company.

Avoid at all costs AXA Home Insurance!!! Giving them one star is too much for them. I agree with some previous reviews that it is a dishonest company just an easy money making SCAM. This is my experience. On December 23, 2022, I requested a temporary fix to end the immediate emergency caused by roof leaks during a heavy downpour. As of right now, January 12, 2023, the leaks have still not been repaired. The first roofing company was appointed by AXA Insurance on 27 December, ... Reviewed on: 12th January 2023

Truly dreadful, worse than I could imagine

My central heating has not been working since 01 December this year, due to accidental damage. Axa has been worse than I could ever have imagined. I have kids, one is disabled, the other one primary age, we had no central heating during the recent freezing, icy weather, with outside temperatures as low as minus 7. When I call the Home Emergency Assist line, usually the phone queue is more than an hour. This has ruined our Christmas. I paid approx £950 for this year’s home insura... Reviewed on: 21st December 2022

Appalling

AA use AXA assistance for home emergency cover. Terrible customer service. Tried to refuse drains claim as I have more than 1 toilet. Nothing relating to that in policy. Then deployed to wrong company. Still no apology on 3rd call to them. Appalling. Reviewed on: 19th November 2022

Communications dreadful

Claim put in 12 months ago. Two surveyors of varied knowledge came out. Beyond poor communications if they can be pushed to respond at all few and far between and survey so badly worded it contradicted itself so that we had to ask them which was correct, whether they did accept our claim or not. We struggle to get any updates After a lot of chasing they acknowledged this April it had been accepted as a legitimate claim and thats where everything died. Chased again in July, made ... Reviewed on: 18th November 2022

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