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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.17 (223 reviews)

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2.79

Based on 223 reviews, last reviewed 13th Apr 2025

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

A good review is informative, honest and detailed. A good review is informative, honest and detailed. Here are a few tips for writing a review: Reviewed on: 13th April 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Barclays Business Banking reviews (223)

Review of the Barclays, Business Banking:

Great rapport with staff

I have a great rapport with Business Bank relationship manager and use online facilities as well as the local branch to bank cheques. Reviewed on: 25th January 2016

Happy customer

Recently started business and I have Barclays Business banking - really happy with service Reviewed on: 8th February 2023

Very good company

Very good compay for business banking Reviewed on: 8th February 2023

Threats to close the account so I have to spend 2 hours on the phone twice!!!

Had to provide some 'more information' about my company (we have banked with barclays for over 50 years) and are instructed to reply within 10 days or the account gets closed. I understand that we have to comply with the latest money laundering regulations but this service is absolutely utterly shocking - well its not a service really. After a barrage of text messages, emails, and app messages asking me to contact them - getting cut off, and further waiting - after 2 hours on the phone with some godawful music its difficult to remain objective. I realise the phone operator has no control over the ridiculous waiting times but really? After closing most of our high street banks this is what we are left with - hours of complete boredom on the phone, because obviously, I've got nothing else better to do. I would recommend any business to take their business elsewhere. Reviewed on: 7th February 2023

Bloody awful

I don't know where to start. I've been a personal customer for 30 years, and set up a business account with them in 2022. I've always been in credit and my business is profitable. The experience with Barclays has been awful. They closed their local branch within weeks of my opening my account, leaving the nearest brannch more than 20 miles aways. An overdraft application has taken months to progress, despite having an offer made in the post in June. I'm being ghosted and ignored by the business banking team, who are simply unable to help. Considering other options as am fed up with chasing. This is not the 'hassle free' experience they spend millions of pounds selling to people. It feels like a mess, and they've lost me for good. Reviewed on: 3rd February 2023

Great service

Needed statements from 6 year old closed business account and after several security checks they sent what I requested. Really nice lady on phone. Thanks Barclays! Reviewed on: 20th January 2023

Choose another bank!

Extremely slow service, un trained staff lack of customer service, inefficient service. Do not recommend!!! Reviewed on: 31st December 2022

Dreadful, just dreadful!

I simply cannot make regular payments to people because Barclays system removes Trusted payees on a weekly basis for no reason whatsove!!!! Nightmare when trying to process payroll and regular supplier payments - which, lets face it, that's what businesses do!!. No help whatsoever using their useless CHAT service. GO ELSEWHERE if you value your time and sanity! Reviewed on: 22nd December 2022

Business Accounts The worst!

I have Accounts since 1969 and Later a Limited company account in credit by tens of thousands. They asked for business details of the director etc then wrote to me saying they need additional information within 30 days or they will close my accounts. I have tried to call the number on several occasions but have been put on hold for ages. Once I got connected and got cut off in the middle of drawn out vetting procedure. As a precaution I am having to open an account with another Bank.and as a share holder in Barclays I am not taking this lying down!!! Reviewed on: 20th December 2022

Terrible! Do NOT open a business acc with Barclays

I am an existing Barclays personal customer. I applied for a business bank account in early November and it's now December. I’ve spoken to dozens of different customer service agents over the course of the last few weeks to obtain my new business account details but to no avail! Every time spoke to someone I got new conflicting information! Weeks later, I still haven’t been able to obtain my business account details as Barclays business department are so inept! My customers are unable to pay for my servies simply because I can’t give them the bank account details which I do not have! Worst customer service from a bank I've experienced. Repeatedly let down from promises and made things very very difficult! Very painful experience over the phone, for someone to just take a message and pass it along to someone else. DO NOT USE BARCLAYS! YOU WILL REGRET IT!!! Do not open a business account with these absolute jokers! DO NOT DEAL WITH BARCLAY BUSINESS!! The customer service people I have spoken to just give out incorrect information! It took an hour to lodge a complaint today on the phone! Business manager TRISTAN BARDEN is an absolute incompetent joker who ignores your emails and phone calls. Absolutely disappointed in your customer service. You don't care about your customers so I cancelled my application and went with another bank instead. Thank god I did it early in the process! Reviewed on: 6th December 2022

Barclays Business Mandate team

I am treasurer at a local church and from time to time need to get new people on or off our business account. The level of incompetence I've encountered with the Barclays Change Mandate Team is beyond anything I've ever experienced. The change process to bring on new people is stated to take 10 working days. I've so far experienced two occasions of three months and this year an incredible six months. Firstly you have to call them and that takes around 45 minutes just to get through. The robot will talk about exceptional call volumes but that ain't true because it's been like that for two years. When you do speak to a member of the team they will speak with authority, be very polite and get it totally wrong. So you ring back a month later and someone will tell you that they need something else (more signatures, more verification, whatever). 'We're sorry, but the first person got it wrong'. You follow through with that until the next occasion when you have to ring again only to find something else that's wrong. That something else might require an additional visit to a branch. If you can find one and have the time to go there, wait and finally be served by someone who knows less that the Change Mandate Team; then they may get it wrong too. The Barclays Change Mandate Team don't get in touch with you. They don't know their own processes. I assume no-one is trained in them. Certainly their processes were poorly written and never, ever tested. The six month's timescale I referred to above was not six month's of simply waiting. It was six months that included multiple visits to branch, half a dozen LONG phone calls and receipt of obscure meaningless letters from Barclays that worsened already muddied waters. The Barclays Change Mandate Team have zero consideration for their customers. I wonder if in the reverse situation they would like to be treated like this. Reviewed on: 26th October 2022

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