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Nationwide: FlexAccount reviews

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4.41

Based on 933 reviews, last reviewed 12th Oct 2025

91% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH! As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced m... Read more Reviewed on: 12th October 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (933)

RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH!

As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my fair share of racial prejudice; ranging from the covert innuendos and subtle and non-subtle bigoted comments, to blatant racial discrimination both professionally and privately. Even then, I was still profoundly shocked and surprised when whilst trying to deposit just £600 into my Nationwide Flex Current Account (which I had been operating for over 15 years), at the Nationwide branch in Barking; the middle-aged While lady at the counter had blurted out (quite loudly to the hearing of everybody on the queue); "So where did you get this money from, because I’ve seen you come in a few times before"! Understandably, I was apoplectic with anger and disdain, so I asked her to explain to me under which UK banking or Nationwide’s regulations she had the authority to ask me such a question considering that the small amount involved (am sure), falls well below the threshold of the purview of the UK Anti-money Laundering Regulations; and that the only possible reason for asking search a prejudicial question the way she did; was purely due to racial profiling. I therefore immediately lodged a complaint of racial profiling and discrimination to the Nationwide central customer service unit, but I was again astounded when the Nationwide assigned Complaints Handler contacted me two weeks after; and she stated that it was permitted for the branch lady to have asked where I had got the £600 from, but that she did not know under which specific UK or Nationwide’s banking deposit regulations. More bizarrely, this complaint handler then went on to say that she felt personally “insulted” that I had lodged a complaint of racial profiling in the first instance, but when I then asked her to paint for me a scenario in which a White middle-aged man would have been subjected to such questioning over a £600 counter deposit; but she could not respond. Furthermore, when I pointed out to her that she was engaging in the rather unsavoury but commonly used tactics of “victim blaming”; she immediately stated that she was going to close down my Nationwide Flex account because of my “unreasonable behaviour”!! Needless to say that I have started shutting down my account as I would never have wished to go back to that branch again or continue to bank with Nationwide as that was not the first time I had experienced such deplorable discriminatory customer service that organisation!!! Reviewed on: 12th October 2025

Great experience with nationwide, plenty of branches...

Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

This bank is lie all of there service

This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they can't when i complain they call me morning and promised me refund my money back now again call me in afternoon they sayed no refund its not bank fault my fault i use there debit card so don't waste money use this bank is totally fraud Reviewed on: 12th August 2025

Switching to Nationwide was the best decision ever

I switched to Nationwide a few years ago after poor service from a bank I had been with for over 40 years. It was the best decision I have ever made. Reviewed on: 21st July 2025

highly recommend

The app is user friendly, communication from the bank is kept to a minimum but useful information is shared, bank staff are friendly and it was easy to open the account in person. Reviewed on: 23rd June 2025

Just the best bank for service

I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025

Reliable & rewarding

Of all the banking apps I use, Nationwide is the most reliable. It lets me manage my FlexAccount, and this past year customers have had the added bonus of a £200 'dividend' Reviewed on: 13th June 2025

Easy to use app, lots of branches I can use and they...

Easy to use app, lots of branches I can use and they reward their members regularly Reviewed on: 13th June 2025

Nationwide - Britain's best bank

Very considerate & helpful, especially when experiencing difficulties.. The benefits of being a member of a mutual also was very evident. Reviewed on: 13th June 2025

Honest, reliable, customer-focused service

I am now a longstanding customer (17 years) and have never had any reason to doubt the quality of Nationwide's service, both online and in branch. They offer above average interest rates on products for existing customers (ie rewarding loyalty not playing games to attract newcomers), and the recent Fairer Share payments are just the icing on the cake. Reviewed on: 12th June 2025

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