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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.29 (295 reviews)

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3.16

Based on 295 reviews, last reviewed 27th Oct 2025

800% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

Great company until YOU have a problem My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows on each side,... Read more Reviewed on: 27th October 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (295)

Review of the Churchill Insurance, Car insurance:

Good customer service with fairly rapid response tim...

Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that. Reviewed on: 11th October 2024

Shocking claims service

Within two days of my accident my car was assessed by the garage and I was told would be written off. BUT over two weeks later the engineers still haven’t looked at the report from the garage and I’m without a vehicle. I am allowed a courtesy car if my car is repairable but as it’s likely to be written off I’m not allowed one in the meantime. Informed it could be up to 20 working days before I’m told either way! In the meantime they don’t seem to care what the delay has on my life or my family. Getting to work, childcare for grandchildren, supporting a parent with dementia - it’s all causing immense stress and worry. It’s not the customers’ fault that they don’t have enough staff to deal with their caseload. Dreadful service; avoid like the plague! Reviewed on: 10th December 2022

Ripe Off Cancellation fees

Their cancelation fee is £53.76 - which at the time of purchase I didn't notice. I have today cancelled my policy having sold my car, and the remaining time on the policy is? Exactly £53.76! A rip off. Reviewed on: 11th November 2022

Shocking service for claims

I had an accident on 1st November, got the car recovered with emergency assist and alerted churchill straight away. It then took them one week just to get the car recovered to an approved repair garage, and this was after at least ten phone calls to Churchill taking between 20-40mins each due to long wait times and transfer between colleagues. I also had to call the garage and recovery company myself multiple times due to Churchill not giving them the correct information. At one point I was told that my car could not be found. I was told that a courtesy car would only be available once the vehicle had been assessed at the repair garage, however there have been constant delays in getting this sorted, and even now more than a week on I have not had a concrete response as to if and when this will be provided. All this stress on top of having a car accident, as well as trying to juggle working as a doctor in the nhs, needing to travel long distances to and from the hospital at unsocial hours with limited public transport available. I have raised a complaint and will not be recommending churchill to anyone. Reviewed on: 9th November 2022

CEO Penny James Failed to Respond

Accident on the 9th October 2022, still waiting for a response from CEO Penny James. No formal decision made by this organisation regarding the car after 4 weeks of me personally chasing for an answer for several weeks. Employees of Churchill informed me of huge delays and failures with internal processes leading to significant delays for many customers. We have had no vehicle or decision for nearly 4 weeks. Churchill Insurance are still taking the monthly direct debit. Even though I have escalated on numerous occasions no one follow up with any solutions . Shocking organisation, they are taking money from us without providing the service promised in the insurance policy in a reasonable time scale. Avoid this organisation and any other part of the group such as , Direct Line insurance, Green Flag etc. Reviewed on: 8th November 2022

A very difficult claims department to deal witj

Inconsistent information given during the claims process. More traumatic than the incident. Claims team need more training in customer care Reviewed on: 27th October 2022

Breach of agreement

My son has car insurance with Churchill his DD is going through his sisters bank they were meant to take payment today but haven’t we have all the paperwork saying it is all set up and now they’re saying it can’t be done like this and if they haven’t received payment in 3 days they are cancelling the insurance. Surely this is a breach of there agreement. Reviewed on: 14th October 2022

Worst experience ever

A drunk driver crashed into our car parked on the road outside our home in the middle of the night. Seven days later we're still without a temp replacement car, have still no information about whether our car is repairable and if not what value are they placing on it if written off. Cant get through to them on the telephone. When I do I 've spoken to someone different EVERY time and had to start from scratch to fill the operator in on our case....we will NEVER go with this company again....awful...avoid at all costs. Reviewed on: 10th October 2022

Flawless

Within my year of cover, I had to change address and also cancel my cover early. On every occasion, they surpassed themselves with customer service. Reviewed on: 21st September 2022

Car Insurance

Been with churchill for years, since they started and always been happy with the service. Reviewed on: 16th September 2022

good cover

I compared cover and although not the cheapest it had the cover I wanted Reviewed on: 15th September 2022

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