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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (397 reviews)

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1.72

Based on 397 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (397)

Review of the esure, Car insurance:

had to make a claim , so many things went wrong when...

had to make a claim , so many things went wrong when trying to upload a dashcam video to their site ( their website sucks to use) got sent to a physio for my neck who barely spoke english & did close to nothing , very poor info re what happens to my no claims bonus, very unipressed with how they operate Reviewed on: 23rd August 2024

Don't use them!

They pass you on to deal with another company who are a joke. Esure did nothing to help and I was left without a car despite paying for business use and the accident caused by the other driver who admitted liability. Reviewed on: 26th September 2022

Great company

Always on hand to give good advice Reviewed on: 26th September 2022

Very good but lots of costs

I really like esure insurance for being upfront...but I have had to pay £50 in administration fees for buying a new car and for moving house. Both were updated in a five minute phone call, so it does seem alot. Reviewed on: 18th September 2022

No fault accident

After a minor bump when someone reversed out of a parking space into my car I was initially told they couldn’t start a claim without the third party’s address despite having their name, phone number and registration. On the second attempt after 40 minutes the call handler wasn’t able to provide any information on how a choice of hire car they gave me would impact my claim or future insurance costs, stating he would need to put me through to customer services and the claim would be put on hold until they were next available (4days). I was not given any options about taking legal action. Extremely frustrating process and very unhelpful even to make a no-fault claim. Inadequate information to make informed choices. Reviewed on: 17th September 2022

Don't get it

My insurance renewal has gone up by £120 over the year, I don't understand why because no claim has been made. Anyway, good luck trying to cancel the policy, you have to ring them, obviously trying to put people off cancelling. Took ages to get through, then the person on the other end claimed he couldn't hear anything I was saying and made me say everything twice. But then mysteriously could hear me at the end of the phone call when he asked was there anything else I needed and I said no? Very bizarre glad I have renewed with someone else much cheaper. Seem like money grabbers Reviewed on: 10th September 2022

Email spamming

I am leaving Ensure because of a price hike & i have informed them to not auto renew as i got a price 20% cheaper with more cover. Now i am getting pestered with emails with the impression they will auto renew. Reviewed on: 25th August 2022

Great value

Good value, very efficient claims Reviewed on: 22nd August 2022

Overpriced unprofessional

Had a 25% increase in policy cost without any claim found another insurer that was fully comp instead of third party that included breakdown cover and a courtesy car esure quote 520 swiftcover quotes 230 avoid company Reviewed on: 22nd August 2022

Top customer service

Needed to amend my details which I chose to do over the phone and the service I received was top notch. Reviewed on: 15th August 2022

Fantastic company

Fantastic and supportive company that will happily do what they can within reason to support/aid you. Was with them for two years and would've happily remainder a customer if I didn't find a cheaper quote elsewhere Reviewed on: 13th August 2022

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