Write a review

Go to business site

esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

View other esure products

1.91

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

Read all reviews See your review

About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (410)

Review of the esure, Car insurance:

Where to begin.

Where to begin... Recently I was involved in an accident by a drunk driver. The at fault drive fled the scene of the accident on foot and I was taken to the hospital due to myself being trapped in my car. Phoned Esure the next day to inform them of the situation and it took me over 1 hour to get through. They kept asking me the drivers name and reg plate even though I’ve told them multiple times I was trapped in my car and couldn’t provide these details at this moment in time. I gave them the police log number and crime number. They couldn’t phone the police themselves due to the fact they wasn’t based in the UK, so 101 was out of the question. I had to chase the phone numbers down for them and the police for the at fault drivers car reg but wouldn’t be able to get his name due to data protection. They did inform me saying the insurance can contact them with the log number to chase down any additional information but they can do the reg plate check for these details and where the car was being stored. Another 2 hours on the phone with Esure informing them about all this new information and still they didn’t update the system. I then had to chase things down again by contacting one of the police officers that was at the scene about where the car was.. another 1 hour trying to get through to Esure, I informed them of this. They stated they would inform copart to pick up the vehicle to assess the damage. I asked about a rental yet they stated they have informed enterprise cars. yet... phoned enterprise and they informed me that my insurance Esure asnt sent the correct details over! Yet again I had to re phone Esure with the ridiculous wait times to sort this. All I get is yeah we will sort it and nothing ever happens. Luckily for me the at fault driver Insurance phoned me stating there driver took full responsibility and if I wanted them to deal with the claim...YES 100% I got a rental the next day and they have chased up everything... re phoned Esure to Inform them about this and to close the claim down on my side so they could take over.... 1 week later they still haven’t closed the claim after hours and hours spent informing them to close it. All I got was there is a technical error. I have now just cancelled the insurance and paid the fee just to get away from these people. My stress level was so bad throughout this traumatic experience that I had to go to the doctors for medication. Please for God’s sake do not go with these guys. They make it so easy to join them and suck you in with cheap quotes, but my god the customer service is shocking. Avoid like the plague Reviewed on: 26th January 2024

Not recommended

It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

I've been with esure for about 7 months and seemingl...

I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1200 ecses despite the accident not being my fault I tried to explained I'm disabled and suffering from PTSD and on the day of the accident I didn't have any phone signal so the Esure app wouldn't work and I can't afford to pay the£1200 to their so called customer service department but every answer was have you got the registration number again explained my situation but just kept answering did I have the registration number? I was past from customer service to claims department and back 6 times over 45 minutes by this time I was getting really annoyed so asked to speak to a manager but told there's no one there asked for a manager to call me back but unbelievably told they don't do that!! The service was horrendous unhelpful rude and ignorant I couldn't believe what I was hearing then she just hung up? Called back explained everything again to Claims department and still just got I will get money back when settled by the other driver insurance!! I'm fully comprehensive and not at fault but beware if they can't get liability from other drivers insurance you've lost any hope of getting money back and they've got your car? So my car remains damaged completely unacceptable dreadful money grabbing company DON'T GO ANYWHERE NEAR ESURE THEY'VE EVEN BEEN INVESTIGATED BY THE BBC FOR UNBELIEVABLE AND HORRIBLE CUSTOMER SERVICE. WOULD GIVE THEM 0 IF I COULD Reviewed on: 9th October 2025

Be very careful with Ensure Car Insurance!

Be very careful with Ensure Car Insurance! They charged me £880 for changing my car and adding a new driver without my authorisation. I never signed or agreed to pay this — I believed it was just my annual renewal fee. Two months later, I discovered they had increased my monthly payments to £912, without ever sending me new contract documents or asking for my approval. They took the money directly from my account and refused to refund me when I questioned it. I have a 10-year-old car and a clean driving licence for 20 years — who would ever agree to pay £912 a month for insurance like this? They play with words and take your money without consent. Stay alert — they are not to be trusted.Now anyone know how to get my money back from them? Reviewed on: 8th October 2025

Don't use this company

Awful left us without a car for weeks after we had a crash that wasn't our fault. Had to call daily to ask them what was happening. They were rude and unhelpful at every turn. Reviewed on: 17th September 2025

Superb service

Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Pretty reasonable

I received a car insurance renewal quote which was actually lower than the previous year and compared well to other providers. It was easy enough to contact customer services via live chat and phone - I’ve never made a claim so can’t comment on this aspect of the service. Reviewed on: 5th September 2025

Good value

My insurance is good value for money for fully comprehensive insurance, all my queries have been answered quickly and satisfactorialy. Thankfully I haven't had to make a claim so cannot comment on that process. Reviewed on: 5th September 2025

They have always helped me out in the best way possi...

They have always helped me out in the best way possible they are very very helpful they are so professional in every way possible. they are nothing but the best Reviewed on: 5th September 2025

esure were able to beat the renewal quote my old com...

esure were able to beat the renewal quote my old company gave me, whilst also offering extra benefits to the insurance package. Not had any issues since taking out the policy, they have a website & mobile app that’s easy to navigate & access your important documents. Reviewed on: 5th September 2025

Esure are great

I’ve been with Esure for a few years now and the customer service is amazing. Excellent value for money and a superb products. Reviewed on: 5th September 2025

Do you have a different esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from Collingwood 4.90 from 3569 reviews
Car insurance (discontinued)
from Sabre Insurance 3.70 from 25 reviews
Car insurance
from Marmalade 3.36 from 45 reviews

Want to see more from esure?

Pet Insurance
from esure 3.67 from 6 reviews
Home insurance
from esure 2.57 from 80 reviews
Travel Insurance
from esure 1.96 from 9 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub