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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1348 reviews)

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4.68

Based on 1,348 reviews, last reviewed 12th Jun 2025

46% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service 24 hours per day, every day. Excellent service 24 hours per day, every day of the year. Phones answered quickly and a truly excellent website and app. Fee free overdraft is a very... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1348)

Review of the first direct, Current Account:

Best customer service

I've been with First Direct for 20 years and the customer service is second to none. Reviewed on: 12th January 2019

I’ve been with First Direct for 40 years and they of...

I’ve been with First Direct for 40 years and they offer excellent customer service. I’ve always been very impressed with this bank. Reviewed on: 16th April 2025

First Direct - The best online bank.

Banked with First Direct for >20 years, contacted the call centres many times over the years, they always have friendly people to help you with your enquiries. Reviewed on: 16th April 2025

First For direct suppport!

24/7 support ftom friendly, helpful people you can trust! Reviewed on: 9th April 2025

Always meets your needs when you contact them.

Always meets your needs when you contact them. Reviewed on: 6th April 2025

From start to finish

From the first steps of transfer bank account to trying to sort out and clarifying problems caused by another agency, the customer service has been excellent, helpful, friendly and efficient Reviewed on: 5th April 2025

Excellent.

Excellent. Easy to use online banking, supported by friendly, efficient 24/7 phone banking. I have been with First direct for years and have never had a less than 1st rate experience. I seldom think about my bank as it does what I need day to day, and I can quickly contact staff via a phone call if I need information or advice. Reviewed on: 3rd April 2025

First Direct, First Class!

Every single time I interact with First Direct, I am never disappointed- always do what they say that’ll do - my current account, joint account and mortgage with them and highly recommend. Competitive rates, first class service but most importantly, that ‘personal’ touch. Reviewed on: 2nd April 2025

Protects your money always

Straightforward to move money, regular updates/advice and information..protects your money always Reviewed on: 2nd April 2025

Reliable banking

Great customer service, current account runs smoothly never had any issues Reviewed on: 2nd April 2025

Excellent service

Always available on the phone and UK call centre Reviewed on: 2nd April 2025

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