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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1406 reviews)

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4.82

Based on 1,406 reviews, last reviewed 16th Jun 2025

61% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

We have not opened an account for a long time and th... We have not opened an account for a long time and the the people made it so easy for us, they were very helpful Reviewed on: 16th June 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society Savings reviews (1406)

Review of the Hinckley & Rugby Building Society, Savings:

Experience

Jill couldn’t have been more helpful and would recommend to anybody. Reviewed on: 13th December 2023

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you found our team to be helpful and that you’d recommend our services. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Very friendly and helpful .

Very friendly and helpful . I found the experience useful and my questions answered to my satisfaction Reviewed on: 16th May 2025

Reply from Hinckley & Rugby Building Society Hello Archie Thank you for taking the time to pass on your feedback, it’s good to hear you were happy with the service you received from our team in Nuneaton, friendly and helpful is exactly what we’re aiming for. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th June 2025

Staff in Broughton Astley were excellent, particular...

Staff in Broughton Astley were excellent, particularly Claire. H&R cannot do spousal ISA transfers in house. This has caused my father undue stress and complicated the whole bereavement process. Five stars for Claire. One star to H&R. Reviewed on: 15th May 2025

Reply from Hinckley & Rugby Building Society Hello Nicola Thank you for taking the time to pass on your feedback, it’s good to hear you were happy with the service you received from our team in Broughton Astley, however, I am sorry to hear you were disappointed with our required process for dealing with what must be a difficult situation. I have passed your comments on to our complaints team who I am sure will be in touch to discuss this with you. Response date: 4th June 2025

Hinckley & Rugby have been very helpful.

Hinckley & Rugby have been very helpful. Applied for a savings account, the account closed to new customers on the day I sent the cheque, and Hinckley & Rugby honoured the cheque, which I was very grateful for Reviewed on: 7th May 2025

Reply from Hinckley & Rugby Building Society Hello Judith and thank you for your feedback. I’m pleased to hear we were able to provide you with a suitable savings account and the team were able to honour your application. We look forward to assisting you in the future, please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

Excellent friendly and personal service from Mandy

Excellent friendly and personal service from Mandy Reviewed on: 30th April 2025

Reply from Hinckley & Rugby Building Society Hi Alan, Thanks for taking the time to pass on your comments regarding the service you received from Mandy. It’s great to hear you were pleased by the personal approach we take to customer service and that you found Mandy friendly, we have made it a priority to ensure our members are treated as individuals and that they feel very welcomed by our teams. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

Mandy explained everything about the product

Mandy explained everything about the product Reviewed on: 30th April 2025

Reply from Hinckley & Rugby Building Society Hi Panna, Thank you for getting in touch to tell us about the service you received from Mandy. It’s great to hear she was able to provide you all the info you required about our products. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

Got through very quickly agent very helpful

Got through very quickly agent very helpful answered all my questions.first class service. Reviewed on: 30th April 2025

Reply from Hinckley & Rugby Building Society Hi Heather Thank you so much for taking the time to pass on your feedback. It’s good to hear that our team in Broughton were able to assist you and that you were happy with the service you received over the phone. Please do not hesitate to get in touch if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

Excellent Service 5*

Easy to download forms with clear and concise instructions. Exceptionally quick processing. Reviewed on: 30th April 2025

Reply from Hinckley & Rugby Building Society Hello Sue, It’s great to hear you found our process clear and that our service times met your expectations. We very much appreciate you taking the time to provide us with your feedback and are delighted how positive it is. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

Staff Professional and helpful and the products prov...

Staff Professional and helpful and the products provide values for money Reviewed on: 28th April 2025

Reply from Hinckley & Rugby Building Society Hello Ynan We’re encouraged to hear your comments on the service you received from our team and very happy that you were pleased with the products you have chosen. Many thanks for taking the time to provide us with your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

Excellent customer service

Called me when they said they would. Very reassuring manner when I was concerned about posting a cheque Reviewed on: 25th April 2025

Reply from Hinckley & Rugby Building Society Hello Fiona, Many thanks for taking the time to provide us with your feedback. It’s great to hear that our team were able to reassure you and that they kept to the timescales you were expecting. That’s exactly what we’d expect from our people. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

Very professional approach and was caring, sympathet...

Very professional approach and was caring, sympathetic and ensured that my requirements were met to my satisfaction. Reviewed on: 25th April 2025

Reply from Hinckley & Rugby Building Society Hi Alan, It’s good to hear you were greeted with a caring approach by our team and that we were able to carry out your requirements successfully. Many thanks for taking the time to provide us with your feedback, please don’t hesitate to contact us if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

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