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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1405 reviews)

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4.82

Based on 1,405 reviews, last reviewed 11th Jun 2025

70% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent customer service The Branch Manager opened 3 new accounts for our grandchildren, she was efficient and very knowledgeable. Reviewed on: 11th June 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1405)

Review of the Hinckley & Rugby Building Society, Savings:

Lutterworth Branch

I visited the Lutterworth Branch, to enquire about the differing accounts on offer, after receiving a letter regarding the change in interest rates. I had no qualms in keeping my savings in a local and trusted Building Society, especially with the Lutterworth Team, who are particularly helpful and articulate. Reviewed on: 21st May 2025

Reply from Hinckley & Rugby Building Society Hello Ali, Thank you for taking the time to tell us about your experience with the Society. It’s encouraging to hear we were able to assist you with your savings following the rate change notification and that you are happy with the Society, notably our team in Lutterworth, as your local and trusted provider. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th June 2025

Review of hinckley and rugby

Staff very helpful nothing to much trouble a real accet to hinckley and rugby would always recommend Reviewed on: 15th April 2025

Reply from Hinckley & Rugby Building Society Hello Christopher, Thank you for taking the time to send us your feedback. It’s very pleasing to hear how happy you were with the service you received, and that you’d recommend the Society to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Opened an ISA account with no issues

Opened an ISA account with no issues Reviewed on: 14th April 2025

Reply from Hinckley & Rugby Building Society Hello Andrew, It’s great to hear you found a suitable home for your ISA savings and that all was carried out successfully. Thank you for taking the time to send us your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Professional, friendly efficient service

Professional, friendly efficient service Reviewed on: 14th April 2025

Reply from Hinckley & Rugby Building Society Hi Sue, That's exactly what we’re striving for – thank you for taking the time to pass on your comments! Please do not hesitate to reach out to the team should you need any further assistance, I am confident they’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Great service with a smile

On visiting the Nuneaton branch I was greeted in a very courteous manner, and dealt with in a very efficient way. All my questions were answered and I was able to complete my dealings in a very effective way. Reviewed on: 13th April 2025

Reply from Hinckley & Rugby Building Society Hi Sheilesh, We’re very happy to hear of your positive experience at our Nuneaton branch. Thank you for taking the time to share this with us. Please do not hesitate to reach out should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Local branch staff were very knowledgeable and helpful.

Local branch staff were very knowledgeable and helpful. Reviewed on: 12th April 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback! It’s great to hear you found our team in Rugby to be well informed and helpful, that’s exactly what we’re hoping to achieve. Should you need any further assistance please do not hesitate to get in touch with us, we’d be happy to help. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Nice friendly assistant who served us

Nice friendly assistant who served us Reviewed on: 11th April 2025

Reply from Hinckley & Rugby Building Society Hi Judith Thank you for taking the time to pass on your feedback about our team in Nuneaton. It’s great to hear you have found a suitable savings account that meet your needs. Should you need any further assistance please do not hesitate to get in touch with us, we’d be happy to help. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Liam was very informative and patient with us.

Liam was very informative and patient with us. Reviewed on: 10th April 2025

Reply from Hinckley & Rugby Building Society Hello and many thanks for your comments regarding the service you received from Liam. It’s always good to hear about our teams taking the time to properly assist our members, that’s exactly what we’re here for. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Very helpful, quick and easy many thanks

I went in with an old aplication form but Rita soon helped me with the new form and quickly sorted it out for me. Mand it easy for me many thanks Reviewed on: 9th April 2025

Reply from Hinckley & Rugby Building Society Hi Neil, We’re very happy to hear you were pleased with the service you received from Rita at our South Wigston branch, and she was able to get you sorted with the up to date forms you required. Thank you for taking the time to share your feedback with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

It is so nice to be able to deal with REAL people in...

It is so nice to be able to deal with REAL people instead of internet robots. To be able to go into a branch and be dealt with straight away instead of waiting on the phone in a queue. Reviewed on: 9th April 2025

Reply from Hinckley & Rugby Building Society Hello Chris, It’s a pleasure to hear how much you appreciate the service our people have provided you with. We too believe face-to-face services are still valued and important. Thank you for taking the time to share your feedback with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

I called in to open a savings account.

I called in to open a savings account after downloading the application form and I was greeted by a friendly member of staff who then went through all the paperwork etc. And a good job done very well. Reviewed on: 9th April 2025

Reply from Hinckley & Rugby Building Society Hello David, Thank you for your comments about our team in Lutterworth. It’s great to hear you received a warm welcome and we were able to help you with the required paperwork. Thank you for taking the time to pass on your feedback and for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

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