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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1569 reviews)

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4.84

Based on 1,569 reviews, last reviewed 16th Jan 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Always Such Friendly Staff Paid in some money, Neil was - as always - so friendly and helpful Reviewed on: 16th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1569)

Review of the Hinckley & Rugby Building Society, Savings:

Staff in Broughton Astley were excellent, particular...

Staff in Broughton Astley were excellent, particularly Claire. H&R cannot do spousal ISA transfers in house. This has caused my father undue stress and complicated the whole bereavement process. Five stars for Claire. One star to H&R. Reviewed on: 15th May 2025

Reply from Hinckley & Rugby Building Society Hello Nicola Thank you for taking the time to pass on your feedback, it’s good to hear you were happy with the service you received from our team in Broughton Astley, however, I am sorry to hear you were disappointed with our required process for dealing with what must be a difficult situation. I have passed your comments on to our complaints team who I am sure will be in touch to discuss this with you. Response date: 4th June 2025

Excellent customer service.

Excellent customer service. I seldom make recommendations as people need to conduct research themselves. However, I cannot fault the customer service I received. Reviewed on: 20th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. We’re delighted to hear that you received excellent customer service. Providing a consistently high standard of service is important to us, and it’s wonderful to know we met your expectations. If there’s anything more we can help with in the future, we’re always here to assist. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Coalville Branch help festive saver

Looked for an account to save for Christmas 2026. Coalville helped me find the ideal account - the Christmas regular saver. I wanted regular monthly saving with a good interest rate and the staff at Coalville helped me with the right home for my money. Lucy was very patient and informative, outlining the account benefits. Reviewed on: 19th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. We’re delighted to hear that our Coalville branch were able to help you find the ideal account for your Christmas 2026 savings. It’s great to know that the Christmas Regular Saver met your needs for regular monthly saving with a competitive interest rate. We’re especially pleased to hear that Lucy provided patient and informative guidance, clearly explaining the benefits of the account and helping you feel confident in your choice. We’ll be sure to share your kind words with her and the team. Thank you for choosing to save with us — we’re always here to help if you need anything further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Efficient But Kind

I arrived at the branch at a apparently busy and they were one member of staff short. Nevertheless I was impressed by the respect and kindness (as usual) I received. Though it was obvious the two ladies were under pressure due to the gathering queue and dealing with my needs as quickly as possible (opening a new savings account), I got no impression that they were impatiently trying to hurry me along - I am 82. Well done girls! Reviewed on: 19th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for sharing your experience with us. We’re so pleased to hear that, even during a particularly busy time our team were able to provide you with the respect, kindness and support you are accustomed to. Your comfort and confidence are extremely important to us, and it’s wonderful to know that this was reflected in your visit. We’ll be sure to pass on your kind words to the team — they will be truly appreciated. Thank you again for your feedback, and for choosing to save with us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

H&RBS Lutterworth Branch

I regularly use the Hinckley & Rugby Building Society, Lutterworth Branch, for both easy access and longer term savings e.g. Fixed ISA and Notice Accounts. Whenever I visit the Lutterworth Branch, I am usually greeted by a smiling Erica, who is always poised to help. Whether I am making an everyday transaction, or require information on a new product, Erica is ready to assist with whatever is required. I have complete trust in saving my funds with the H&RBS Lutterworth Branch, as there are no errors in either their transactional work or information / paperwork provided, when applicable. If Erica is not in position as you walk through the door, you can also rely on Amy or Nathalie to help you too, the 'Dream Team'. A huge thank you to the Lutterworth Branch, may you forever be on our High Street, unlike the four major banks who are no longer around! Reviewed on: 18th November 2025

Reply from Hinckley & Rugby Building Society Hi Ali. Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that you regularly choose our Lutterworth branch for your savings needs, and that the team consistently provide the helpful, reliable service you’ve come to expect. It’s wonderful to know that you feel confident in the accuracy of our transactions, information, and paperwork, and that our team’s friendly and supportive approach makes each visit a positive experience. Your trust means a great deal to us. Thank you again for your loyalty. If there is ever anything more we can assist you with, we’re always here to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Very good.

Very good. Excellent customer service. Reviewed on: 18th November 2025

Reply from Hinckley & Rugby Building Society Hi Tim. Thank you for your feedback. We’re delighted to hear that you received excellent customer service. Providing a positive experience for our members is always our priority, and it’s wonderful to know we’re meeting your expectations. If there’s anything else we can assist you with, we’re always here to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Diane Harris Nuneaton branch gave us excellent service

We would like to say Diane Harris gave us excellent customer service and asked many questions on what we wanted and how we would like to do it. This is normal service from your Nuneaton branch and we will continue to be a customer for as long as this service continues. Reviewed on: 17th November 2025

Reply from Hinckley & Rugby Building Society Hi Chris. Thank you so much for your kind feedback. We’re delighted to hear that Diane provided you with excellent customer service and took the time to understand exactly what you needed. It’s wonderful to know that this reflects the service you regularly receive from our Nuneaton branch. We truly appreciate your continued loyalty, and you can be assured that we remain committed to providing the high standard of service you’ve come to expect. If there’s ever anything more we can do to support you, please don’t hesitate to let us know. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Staff and products

It is always a pleasure to visit the building society as the staff are always very friendly and extremely helpful. They are very knowledgeable of their products and very willing to help you to make your decision. They always go the extra mile to help. The branch in the town centre is very important to me as I don't like the internet for transactions. I find the products on offer are very competitive and accessible in branch not on internet. I would like to point out the opening times should be longer into the afternoon. Closing at 2pm is inconvenient for working people and myself forcing me to use the Coventry build society for some transactions as they close much later. Reviewed on: 15th November 2025

Reply from Hinckley & Rugby Building Society Hi Andrew. Thank you so much for your thoughtful and detailed feedback. It’s wonderful to hear that you consistently enjoy your visits and that our team’s friendliness, product knowledge, and willingness to go the extra mile make a positive difference for you. We’re especially glad that having a branch in the town centre is valuable to you and that you find our in-branch products competitive and accessible. We also really appreciate you sharing your comments about our opening hours. We understand how important convenient access is, especially for customers who prefer to carry out their transactions in person. Your feedback is extremely helpful, and we will make sure it’s passed on to the relevant people. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th November 2025

I went in to pay money into my account and ask about...

I went in to pay money into my account and ask about other savings accounts and the service I've received was outstanding and I've got all the information I needed Reviewed on: 15th November 2025

Reply from Hinckley & Rugby Building Society Hi Jordan. Thank you so much for your lovely feedback. We're delighted to hear that your visit went smoothly and that you received outstanding service. It’s great to know you got all the information you needed about our savings accounts. If you have any further questions or need additional support, we’re always happy to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th November 2025

knowledgible service ,pleasing to hear honest opinio...

knowledgible service ,pleasing to hear honest opinion about my money Reviewed on: 14th November 2025

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re glad to hear that you found our service knowledgeable and appreciated the honest guidance regarding your finances. If there’s anything else we can assist you with, we’re always here to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th November 2025

Friendly welcome and very helpful.

Friendly welcome and very helpful. Disappointed initially as we attempted to open the new account the afternoon before be discovered branch closed a 2PM and we therefore had to make plans to revisit in the morning. Reviewed on: 13th November 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback and for the kind words about our welcome and assistance. I’m really sorry for the inconvenience you experienced when you arrived after our branch had closed for the day. I understand how frustrating it can be to have to adjust your plans, and we appreciate your patience in coming back the next morning. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th November 2025

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