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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (151 reviews)

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4.73

Based on 151 reviews, last reviewed 22nd Oct 2026

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

If you want a personal touch choose SBS Refreshing to deal with real people who answer the phone promptly & efficiently. In particular I dealt with Stephen Lye for the majority of time and h... Read more Reviewed on: 22nd October 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Suffolk Building Society offer mortgages for many circumstances including first time buyers, remortgages, later life and renovation projects.

You can also apply for a Suffolk Building Society mortgage if you’re an expat with a residential or buy to let property in England or Wales.

Suffolk Building Society mortgage reviews help you find out what it’s like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (151)

If you want a personal touch choose SBS

Refreshing to deal with real people who answer the phone promptly & efficiently. In particular I dealt with Stephen Lye for the majority of time and he helped make the mortgage process stress free Reviewed on: 22nd October 2026

Great experience, would definitely recommend.

Great experience, would definitely recommend. Excellent communication and knowledge. Reviewed on: 20th October 2026

Amazing customer support

My mortgage advisor remained the same throughout the process and was always aware of the status of my application without ever having to revisit previously provided information. My advisor was extremely helpful and friendly and made every effort to make the process as straightforward as possible. I have been with many other lenders previously and Suffolk Building Society is by far the best for customer service and support that I have used. Reviewed on: 3rd October 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s a wonderful review – Thank you! We try and make the process feel easy, so it’s great to hear we’re doing it well. There’s not much that pleases us more than a pleased customer! Response date: 8th October 2026

Exceptional service

All the staff that I have dealt with have been professional, thorough, understanding, patient and above all genuinely kind. I lost my wife in early 2025 and this has prompted a multitude of forced admin. Stephen Lye in particular has been exceptional. Thank you for making a difficult process at a very difficult time much less stressful. Reviewed on: 30th September 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Stephen and it’s made their day! Response date: 8th October 2026

The procedure was transparent, but...

The procedure to go to a decision in principle was transparent and understandable. I was extremely disappointed to find out that they do not provide mortgages to flats that are held under freehold status. If this is the case it should be stated clearly in the documentation and then avoid the wasted time of the potential clients. Reviewed on: 21st September 2026

Additional borrowing made easy!

I needed to add to my existing mortgage loan. Stephen was an excellent ambassador for your building society by helping me navigate my way through the various options and ultimately getting me what I needed, thank you Stephen! Reviewed on: 16th September 2026

Excellent customer service by the Mortgage Lending team

We contacted Suffolk Building Society for a mortgage and was assigned to the mortgage advisor, Stephen Lye. He delivered excellent customer service throughout the process. Stephen clearly explained each step and managed our expectations regarding timescales, he happily answered any questions that we had and he was always easily contactable. Despite our somewhat complex personal circumstances, Stephen helped make the entire process seamless and stress free. THANK YOU - we truly appreciate it. Reviewed on: 7th September 2026

Later Life mortgage

Ethan was very knowledgeable and guided us through the process of applying for a Later life mortgage. All telephone queries answered promptly Reviewed on: 27th August 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Ethan and it’s made their day! Response date: 23rd September 2026

Ex-pat mortgage

Every contact with the building society was fantastic - calls were answered quickly, the staff were always knowledgeable, friendly and helpful. The process proceeded exactly as expected. An excellent experience overall - thank you. A special thank you to our mortgage adviser Ethan Whight who couldn’t have done more for us. Reviewed on: 12th August 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 23rd September 2026

Outstanding service

Me and my partner dealt with Stephen and Brandon .We had a fantastic experience with our mortgage lenders from start to finish. They were incredibly friendly, helpful, and always happy to answer any questions we had throughout the process. Everything was handled quickly and efficiently, which made what could have been a stressful experience feel straightforward and easy. Their communication was excellent, and we always felt supported. We wouldn’t hesitate to recommend them to anyone looking for a mortgage. Thank you for all your help! Reviewed on: 5th August 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Wow - Thank you for the great feedback, very kind of you! We’ve shared your feedback with Stephen and Brandon and it’s made their day! Response date: 23rd September 2026

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