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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Disappointing since New Day took over

I’ve had a JL credit card for about 20 year, but feel like giving up since New Day took over. My card has been declined for no reason in various shops, and my payment has been declined twice this month when I tried to clear my balance and now I face late payment charge for the first time ever, as the provided sort code and account number do not appear to work.. When I eventually got through to customer services to find out why this was happening, the guy was so rude and insisted I must have been trying to pay using the details of my old JL card... as if I wasn’t angry enough already!!! If things don’t improve soon, I’ll be cutting this card up and using my Amex instead. Reviewed on: 11th November 2022

New Partnership Card is badly managed

I entered my PIN wrongly too many times in Marks & Spencer. Because card companies have only recently required customers to occasionally enter their pin and I'd just forgotten it. Subsequently, without my knowledge NewDay (the fools that now manage Partnership Card) froze my card. I only realised this when I went to pay for something in M&S. It was just over 20 quid! And why can they not text to the registered mobile the fact that the card is frozen! I called up NewDay and after entering my date of birth and the account number I was then interrogated by their robot for ages and after shouting "something else" at it about 4 times I was finally put through to a human robot. He confirmed my address and said he'd unfrozen the card. Then he said I had to take the card to a cash point and verify I was who I said I was for "security purposes" It's always "for security purposes" isn't it. I asked him why I had to do this and he said that I might not be who I said I was. I asked how if I wasn't me I would have all this information on myself. He then said "the card may be compromised". I said why the hell don't you allow me to confirm online or alternatively actually ask questions that only I could know. Guess what said? "It's Security sir". Reviewed on: 11th November 2022

Service issues

The New Day credit card is not up to the standard of the Partnership card. Customer service is absent. The telephone system for customer service is irritating and designed to put you off seeking help I will be using my Amex card for future payments I listened to Dame Sharon White on Womans Hour - she seems to think customer service is still a focus at John Lewis - i am not sure that she is aware what is actually going on. As a long standing and loyal customer of over 40 years i am very sad to see the demise of the partnership. Reviewed on: 10th November 2022

Disappointed

I am really cross by the fact that I have been charged a balance handling fee for transferring my balance over from my partnership card to the new JL card. Also, the number they supplied to enable customers to ring is also not recognised. What a shambles! Reviewed on: 10th November 2022

Rubbish customer service

Payments using bank transfer not showing on my account ! What is going on with this provider? Reviewed on: 10th November 2022

Such a shame :(

I've had my JL Partnership Card for over 20 years and it has never failed me. Customer services has always been easy to get hold of, you speak to someone straight away and it's been brilliant in keeping a watchful eye on my card. Since it's moved to New Day my card has been declined over 8 times for no particular reason - and now I can't even use it to renew online payments. I had to wait 5 mins to go through numerous and confusing voice options when i called the customer helpline only to be told that "there had been a few issues with some customers around payments - and perhaps you could use another card while these are sorted out". Hmmmm! I have long admired the partnership of JL - and have felt proud of it as a UK brand that stands for trust and simplicity in an ever changing and confused world. It seems that it's not just the card that is experiencing issues but the store itself as it certainly has not felt the same over the past 18 months. I will be letting this lapse. Reviewed on: 9th November 2022

Ripped me off!

After being advised that my JLPC would cease to work after 31st October and being moved to New Day, I did not expect the Customer Service to fail. What happened was that given very few options I applied for a balance transfer onto the new card only to find that I paid a whopping amount of transfer charge to NewDay. Absolutely livid that JL can rip off custyomerts like this for their gain. Whikst I accept I had a decent amount owing though well within 30 % of my balance, I nevertheless naively expected JL to waive the transfer fee for existing customers in good will. I have been a JL customer for over 50 years and this was a real kick in the teeth. I won't be staying with them longer than it takes to find a new provider! Reviewed on: 9th November 2022

Very disappointing...

After 15 years as a happy cardholder, I'll be moving elsewhere. 4 occasions now and the card hasn't worked. Why on earth did JLP move from a recognised bank to a mickey mouse fintech? Reviewed on: 8th November 2022

Not worth having

As others have pointed out, reducing the time between the statement being produced and payment due date from 25 days with the old partnership card to 16 days has made the new card practically unusable. I’ll be switching to another provider after many, many years as a partnership card user. John Lewis is no longer putting its customers first Reviewed on: 7th November 2022

Fine until it. Changed provider to New Day

With the new provider New Day , it has become very badly run: payments are declined as the provided sort code and account number do not work! My card has been refused several times in different shops and on line. When I rang to ask why, no explanation given and offered a new card! You wait at least 15 minutes for a phone response, go elsewhere for a card . Reviewed on: 7th November 2022

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