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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.08 (904 reviews)

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2.08

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Badly handled transfer

I have been a customer for over 50 years and feel this transfer to New Day has been very badly handled. Each customer has in effect had to close one account and then open a new account with New Day, for me this has involved one call to John Lewis and 3 to New Day. I eventually managed to set up a link for telephone banking only to be thwarted by ‘face recognition’! Now not sure whether I have arranged payment or not!!! Recommend don’t do face recognition!!!! Reviewed on: 12th November 2022

Terrible service

Had a JL credit card for years, tried to set up the new card and found the whole experience a very frustrating experience. Now moved to Tesco and chatting to the Tesco help line they said they have had 100’s of people moving from John Lewis. Reviewed on: 12th November 2022

Wretched

I have tried for an hour to contact customer services, and I am told that all associates are busy. The promise that I will be answered 'shortly' is clearly a lie. This is not what you expect of John Lewis, and they have to take responsibility for their provider. Reviewed on: 12th November 2022

Appalling New Pay Credit Card

20 year plus loyal John Lewis customer. Refused the new credit card no reason given. No process for John Lewis to rectify appalled by the way this has been handled. Extremely Ill daughter, unable to pay bills resulting from additional expenses incurred. Caused extreme distress. John Lewis have lost my loyalty and respect Reviewed on: 12th November 2022

Confusing

The account number and the card number are completely different so I don't dare risk paying anything off online. There is no explanation of what happens to your old balance. It seems a pity that the move has been made to New Day day without any consultation of existing clients. I closed a New Day account years ago because it was such a mess to manage, and used only my John Lewis card. So I'm a bit gutted to find they've gone to New Day where the problems remain the same Reviewed on: 11th November 2022

Disappointing since New Day took over

I’ve had a JL credit card for about 20 year, but feel like giving up since New Day took over. My card has been declined for no reason in various shops, and my payment has been declined twice this month when I tried to clear my balance and now I face late payment charge for the first time ever, as the provided sort code and account number do not appear to work.. When I eventually got through to customer services to find out why this was happening, the guy was so rude and insisted I must have been trying to pay using the details of my old JL card... as if I wasn’t angry enough already!!! If things don’t improve soon, I’ll be cutting this card up and using my Amex instead. Reviewed on: 11th November 2022

New Partnership Card is badly managed

I entered my PIN wrongly too many times in Marks & Spencer. Because card companies have only recently required customers to occasionally enter their pin and I'd just forgotten it. Subsequently, without my knowledge NewDay (the fools that now manage Partnership Card) froze my card. I only realised this when I went to pay for something in M&S. It was just over 20 quid! And why can they not text to the registered mobile the fact that the card is frozen! I called up NewDay and after entering my date of birth and the account number I was then interrogated by their robot for ages and after shouting "something else" at it about 4 times I was finally put through to a human robot. He confirmed my address and said he'd unfrozen the card. Then he said I had to take the card to a cash point and verify I was who I said I was for "security purposes" It's always "for security purposes" isn't it. I asked him why I had to do this and he said that I might not be who I said I was. I asked how if I wasn't me I would have all this information on myself. He then said "the card may be compromised". I said why the hell don't you allow me to confirm online or alternatively actually ask questions that only I could know. Guess what said? "It's Security sir". Reviewed on: 11th November 2022

Service issues

The New Day credit card is not up to the standard of the Partnership card. Customer service is absent. The telephone system for customer service is irritating and designed to put you off seeking help I will be using my Amex card for future payments I listened to Dame Sharon White on Womans Hour - she seems to think customer service is still a focus at John Lewis - i am not sure that she is aware what is actually going on. As a long standing and loyal customer of over 40 years i am very sad to see the demise of the partnership. Reviewed on: 10th November 2022

Disappointed

I am really cross by the fact that I have been charged a balance handling fee for transferring my balance over from my partnership card to the new JL card. Also, the number they supplied to enable customers to ring is also not recognised. What a shambles! Reviewed on: 10th November 2022

Rubbish customer service

Payments using bank transfer not showing on my account ! What is going on with this provider? Reviewed on: 10th November 2022

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