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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

I should have received an answer to three queries but not a word.

I had received a £10 voucher from Partnership for purchases I had made earlier but because the code clearly showed only three letters (clearly printed) I could not proceed to use it with a follow up purchase on line - I think it needed 7 characters. Having scratched the covering to reveal the code the voucher then became void. I sent off an email and received one saying I would here from them within 48 hours. This didn't happen so I sent of another email and apart from the within 48 hours I again received not a word. After a while I rang and explained what had and hadn't happened. The operator needed me to hold the line whilst she went to consult with, I presume, someone senior. She returned to tell me to post the voucher to them and another one would be issued. Wishful thinking on my part to expect a reply as no correspondence, so far, has been received from Partnership on that. All this went on well prior to me having a hip replacement; I am now back home after the surgery and well on the way to recovery. So I would respectfully love to know just how things are proceeding with any correspondence that will (I hope) be coming from your end. Reviewed on: 29th July 2016

Great Bonuses

The partnership card is great for large purchases as you have the added security of buying on a credit card, but also you get points for each purchase which are then redeemed for John Lewis vouchers. I think this is a great loyalty scheme, and points add up quickly. Obviously making sure you can pay of the full amount as quickly as possible is the sensible thing, but it's a great choice for a credit card. Reviewed on: 24th December 2015

Wouldn't change to another!

I've held a Partnership Card for 8 years now, having changed from a First Direct one. I pay in full every month, so have never looked for a card with a low charge, but I do like one that gives me a little something for spending my money. With this card, I get John Lewis vouchers that I can spend at JL, or Waitrose for some treats. I can check my balance on line and it's easy enough to speak to a 'real' person if I want to - have to say, I can't remember the last time I did this! I've never been bombarded with offers to increase my limit but every month I get leaflets for all John Lewis products, in with my statement. There to accept, or not. Overall, I can't fault it. Reviewed on: 27th October 2015

Balance Transfer Offer

JL Partnership Card sent me a letter offering me 0% interest on balance transfers to the card until December 2016. Nice offer, but not wanted! Again! I don't know what it is with JL, but this year I've had 2-3 unsolicited offers aimed at getting me to increase my limit or transfer balances - I don't want or need them! Why encourage more debt JL, does the penguin need an new igloo! Reviewed on: 2nd September 2015

Outstanding customer service

Had no issues with this credit card, found to have excellent customer service. Seem to offer a high amount of credit. Great if you shop at waitrose, as the vouchers come in handy. Reviewed on: 22nd April 2015

great customer service at all time

i had to call in for some credit card offer the other day. my call was answered immediately and the person who answered my call was super friendly and polite. she was also very knowledgeable, able to answer all my questions without creating more confusions at all. also, never pressured me to purchase or sign up anything on the spot. the best customer service in my life!! Reviewed on: 17th April 2015

Great customer service. Easy use. Good reward scheme

John Lewis credit card - great customer service with sociable opening hours. Good reward scheme and rates. Reviewed on: 7th April 2015

Very customer centric and responsive

I recently received a letter telling me that my credit amount on this card had been increased, but if I didn't want the increase just to ring them and they would leave it as it was. I didn't want the increase, they kept it where I wanted it with one phone call and I didn't get charged for the call. They responded quickly - this made me happy Reviewed on: 9th February 2015

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