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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.61 (1370 reviews)

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4.65

Based on 1,370 reviews, last reviewed 6th Feb 2026

325% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

Finance with a heart Always welcoming and helpful staff. A good variety of accounts and interest rates. Reviewed on: 6th February 2026

Latest lowest rating:

2

Very disappointed. The whole process of setting up a Trust account took almost 3 months although there were a couple of very small delays while documents/ID was sent/rec... Read more Reviewed on: 5th February 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (1370)

Review of the Mansfield Building Society, Savings:

Contact, resolution and admin process very efficient.

Contacted The Mansfield 'Business Accounts Team' re- closing one account and transfering funds to another new account. Responsible Manager got back fairly quickly and was responsive / helpful to queries. Communication relating to necessary administration was forwarded to us and once submitted the setting up of the account was very efficient and timely. The only negative, and Mansfield is not the only provider not doing this, is that they had never let us know that there were better accounts available to us offering better rates of interest. Yes, it is our responsibility, but how about being an institution that is more proactive in this aspect. However, regarding our latest transaction - from initial contact to responsible Manager dealing and administrative processes - all were very efficient and helpful. Reviewed on: 23rd July 2024

Good Local People

Just good local people who care and show great customer service Reviewed on: 26th January 2026

A friendly experience.

A no hassle experience with support from friendly staff if needed. Reviewed on: 26th January 2026

Very kind and empathetic staff in the Chesterfield b...

Very kind and empathetic staff in the Chesterfield branch . Helped me open an account after a bereavement . They were extremely generous with their time and gave good advice . Thankyou . It was a very positive experience . Reviewed on: 26th January 2026

No problems just leave it to Mansfield

No problems just leave it to Mansfield Reviewed on: 26th January 2026

Phone support has always been excellent

Phone support has always been excellent Reviewed on: 26th January 2026

My 90 day tracker has done very well

My 90 day tracker has done very well in terms of interest. I like that you speak to a real person on the phone rather than an automated voice with numbers to press. The staff are always helpful, efficient and friendly . Reviewed on: 24th January 2026

Antiquated systems and processes.

Branch based accounts require filling out a lengthy paper form with information they already have if you're an existing member. They then say they'll aim to process within 3 working days! They have online but will your new account appear there as soon as created? No, you have to wait for Royal Mail to get a letter to you before you finally have an account number to deposit. You then have to manually apply to have it visible online. Withdrawing not easy either. Online for branch account? No, either post or in person. Free electronic payment? No, bad old paper cheque or a small amount of cash. Reviewed on: 23rd January 2026

Excellent Smaller Building Society

Personal service, very good rates, very friendly and efficient, thoroughly recommend. Reviewed on: 23rd January 2026

Visit to Mansfield branch

When I visited the branch in Mansfield the person who dealt with my transaction was very kind, efficient and professional. Reviewed on: 22nd January 2026

Would not invest with them again.

Lack of transparency. They accepted electronic transfers in but did not allow electronic transfers out. Very inconvenient. When they moved my account after the fixed interest period I did not receive a statement from them and when I telephoned to ask how much interest I had earned I was given the wrong amount which was very concerning and confusing. Even when I closed my account I didn't receive a proper statement just a letter stating the amount sent to my new provider. Very poor communication and service. Reviewed on: 21st January 2026

Reply from Mansfield Building Society Thank you for taking the time to leave your feedback. We're sorry that you felt that way about our service. We always aim to be clear in our Terms and Conditions, so we'll take your feedback onboard and look to make improvements in the future. Response date: 22nd January 2026

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