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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.18 (186 reviews)

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2.73

Based on 186 reviews, last reviewed 5th Mar 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

11%

36%

Latest highest rating:

5

No nonsense credit card, no problems, good balance t... No nonsense credit card, no problems, good balance transfer offers Reviewed on: 26th February 2025

Latest lowest rating:

1

Very Unprofessional Even after closing the account and clearing all balance (received the closing account letter as well)these smart thieves send me interest amount separ... Read more Reviewed on: 5th March 2025

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

MBNA Credit Card reviews (186)

Review of the MBNA, Credit Card:

COULD IT GET WORSE?

Before Lloyds Bank took over MBNA the level of service was excellent. Since Lloyds Bank took over MBNA the level of service has been atrocious. It took 5 months to sort out a problem that they created. Reviewed on: 21st November 2019

Scammers!Scammers!!! AVOID!!!!!

Scammers!!! AVOID!!!!! I am extremely disappointed with the misleading tactics of this company. I signed up for their credit card, which was advertised as offering 0% interest on purchases for 21 months. However, after just 60 days, I started being charged interest on my purchases. When I contacted customer service for clarification, they informed me that the 0% interest rate only applied to purchases made within the first 60 days. Any purchases made after that would be subject to interest, which was never clearly communicated to me. This is deceptive and feels like a bait-and-switch tactic. They are not transparent about their terms, and it’s very easy to get caught out by these hidden conditions. I would strongly advise avoiding this company and their credit products at all costs. Very disappointing experience! Reviewed on: 23rd September 2024

Terrible customer service.

Terrible customer service. I tried to dispute an unauthorized charge but they sided with the seller even after the product and service are taken back and seller promised a credit (have a proof) but never sent it. I showed it to MBNA but they couldn't care less. Reviewed on: 11th September 2024

Avoid at all costs

advertise 18 months interest free credit card but small print says that is only on purchases made in first 60 days. Have been hit with huge interest. These guys are criminal. Reviewed on: 10th September 2024

Efficient .

Efficient .good service to senior clients Reviewed on: 4th September 2024

Been with MBNA now for some time and have had no iss...

Been with MBNA now for some time and have had no issues with them. They provide a good service, have a good website and app. Card can be used everywhere I visit, in store and online. Reviewed on: 26th August 2024

Great introductory offers

Great introductory offers let down by a less than obvious activation process. Reviewed on: 23rd August 2024

Got an offer of 15 months 0% on purchases after 2 mo...

Got an offer of 15 months 0% on purchases after 2 months they charged me interest I spoke to there customer services but they didn't care so paid off my card and cancelled it will never get anything from them again total scam of a company Reviewed on: 28th June 2024

Terrible costumer service.

Terrible costumer service. They make it extremely difficult to cancel a credit card. Reviewed on: 15th June 2024

Fab company.

Fab company. I have recommended MBNA to friends and family. l have been with them for many years and never experienced any issues. Their app is straight forward and easy to use. Bills are broken down and easy to understand. Great overall experience. Reviewed on: 12th May 2024

BEWARE of 0% interest rate, they only mean 60 days!

I had the credit card for a little over 3 months, and I made a purchase I was planning to use the 15 months of 0% APR. So I noticed that I got charged on the 3rd month and queried this with a customer advisor. She was brilliant and was accustomed to this enquiry. She told me there is a very small print that is not apparent to new customers that 15 months of 0% APR actually means the 0% applies to the first 60 days... She then advised me to get another credit card out, and she was completely talking me through how to close my account down without getting further charges. I'm just very shocked at the lack of transparency MBNA has with consumers over something as basic as the term length for a 0% APR interest rate. Thanks to that advisor she was so accustomed to this when I swore out of shock and then quickly apologised, she showed good decency and empathy of the situation. On the same day I took her advice and transferred my balance to another credit card. The take from this is all of the 0% term length offers mean only 60 days. Reviewed on: 23rd March 2024

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