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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.21 (180 reviews)

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2.77

Based on 180 reviews, last reviewed 16th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

12%

36%

Latest highest rating:

5

Straight forward company. Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

Latest lowest rating:

2

My Top 10 Ranked Clueless Online Banking Platforms In my experience with this company, I can't remember anything positive. Customer support mishandled consumer issues, and there were constant reports o... Read more Reviewed on: 16th December 2024

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

MBNA Credit Card reviews (180)

Review of the MBNA, Credit Card:

Terrible customer service!

Beware of terrible customer services Beware! Shocking customer service. Been on the phone for 1hour 40 mins passed between 3 members of staff! Cant take my payment tried 3 times and left on hold for way too long. When passed to customer services told they are sorting out their problem told to hold for a couple of minutes then left waiting for a further 30 mins when the next advisor picks up the call knows nothing about my case. The worst customer services I have experienced. Typical of the Royal bank of Scotland. Same terrible service as Natwest bank, no surprises they are the same company. Will send me a txt within 5 working days to look at my complaint!! Shocking! Reviewed on: 20th July 2020

Got an offer of 15 months 0% on purchases after 2 mo...

Got an offer of 15 months 0% on purchases after 2 months they charged me interest I spoke to there customer services but they didn't care so paid off my card and cancelled it will never get anything from them again total scam of a company Reviewed on: 28th June 2024

Terrible costumer service.

Terrible costumer service. They make it extremely difficult to cancel a credit card. Reviewed on: 15th June 2024

Fab company.

Fab company. I have recommended MBNA to friends and family. l have been with them for many years and never experienced any issues. Their app is straight forward and easy to use. Bills are broken down and easy to understand. Great overall experience. Reviewed on: 12th May 2024

BEWARE of 0% interest rate, they only mean 60 days!

I had the credit card for a little over 3 months, and I made a purchase I was planning to use the 15 months of 0% APR. So I noticed that I got charged on the 3rd month and queried this with a customer advisor. She was brilliant and was accustomed to this enquiry. She told me there is a very small print that is not apparent to new customers that 15 months of 0% APR actually means the 0% applies to the first 60 days... She then advised me to get another credit card out, and she was completely talking me through how to close my account down without getting further charges. I'm just very shocked at the lack of transparency MBNA has with consumers over something as basic as the term length for a 0% APR interest rate. Thanks to that advisor she was so accustomed to this when I swore out of shock and then quickly apologised, she showed good decency and empathy of the situation. On the same day I took her advice and transferred my balance to another credit card. The take from this is all of the 0% term length offers mean only 60 days. Reviewed on: 23rd March 2024

Very good rate , very good service

Very good rate , very good service Reviewed on: 10th February 2024

Absolute scammers

Absolute scammers Absolute scammers, they should be shut down, got a credit card from them under impression of 22 months free interest, it turned out their definition of free interest is very different to the other banks! you get 58 days interest free on your purchases any time after that they will charge you whopping 25%! disgusting, and obviously they have it in their fine prints for you to know! called them as soon as I saw the interest on my bill, they said it was a mistake and they will rectify it and I will be refunded for all the interest, HOWEVER after a week I called them again and the second guy told me the first dude was wrong and the charges are correct!!! I am waiting for a copy of my contract now. I have been fooled twice! Reviewed on: 5th January 2024

Not trustable

I have very good credit history I have applied for credit card they decline stop giving adds for apply I regret why I applied it’s impact on my credit history they say ooh according to your income we have decided firstly they don’t have proper application system to apply I was curious to apply may be it leges or not I should not applied for it never apply back I have credit cards I was just applying for back up omg make proper system to apply stop messing other people credit history declined Reviewed on: 1st January 2024

MBNA is a SCAM

Simply do not open any account with them and protect your money. That is all i have to say Reviewed on: 22nd November 2023

BRUTAL customer service waits.

I've called four times and never reached a human in less than 30 mins. Tonight I waited 40 mins until 7:01, only to have them tell me I needed to call back before 7pm. So frustrating. Reviewed on: 11th October 2023

Instant service

I called MBNA today expecting to have to work my was through an automated system, choosing various options. I made one selection and I was put through to assistant immediately. The service was quick and uncomplicated. Very impressed. Reviewed on: 12th August 2023

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