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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.43 (992 reviews)

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4.47

Based on 992 reviews, last reviewed 24th Jan 2026

5200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Exceptional Bank and Customer Service with Real People I have been a Nationwide Customer for over 20 years and cannot recommend them more! High interest rate accounts for saving, branches still open so you... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (992)

Review of the Nationwide, FlexAccount:

Great extras

Host of free insurance policies and breakdown recovery. Easy to use app as well. Reviewed on: 25th December 2019

Exceptional Bank and Customer Service with Real People

I have been a Nationwide Customer for over 20 years and cannot recommend them more! High interest rate accounts for saving, branches still open so you can still see a human being as well as the extra bonuses still paid out to customer! Reviewed on: 24th January 2026

A good comprehensive account, but better returns els...

A good comprehensive account, but better returns elsewhere Reviewed on: 24th January 2026

Move to Nationwide. A no brainer!!

Transferred from another bank, couldn't have been easier. Having a local branch i can visit is a bonus. Friendly, knowledgable staff and great products. Reviewed on: 24th January 2026

Best Banking Service

Great online banking .Excellent customer service. Never had any problems. Pay you a bonus every year so far . I recommend them. Reviewed on: 24th January 2026

I like that loyalty is rewarded

I like that loyalty is rewarded through one-of thank you payments for being a member. I'm glad they got rid of the card reader, as it was too much hassle to use when you wanted it needed to make a payment but didn't have the machine to hand. I would end up transferring to another bank account in my name to make payments, even to reputable businesses. Reviewed on: 24th January 2026

Knowledgable, friendly helpful customer service.

Knowledgable, friendly helpful customer service. Reviewed on: 24th January 2026

Kids use it too

Always had a positive experience, have also set my children up with the flexOne account as soon as they are old enough. Reviewed on: 24th January 2026

Been with Nationwide for decades but...

Have been banking with Nationwide for decades without problems and up until recently I would have rated the customer service as excellent. However a recent issue with a transaction forced created a need to contact the bank and the experience was not good. The website is set up only to answer FAQs and call wait times to speak to an operator are 45 mins + at ANY time day or night. Operators give incorrect information and don't seem to be able to see or access relevant information and just provide a tel number to (Incorrect in one case!) another part of the organisation. I'm left feeling that I might as well just move to an internet only challenger bank like "Starling" and get same banking with no service and better interest rates. NW pretends to be a friendly B-S but has become as arrogant as any other bank. Not being able to use the Post office for paying in cash/checks (which other banks support ) is also a real drawback when one lives in a rural area. Reviewed on: 24th January 2026

Great Customer Service

Nationwide provide excellent Customer Service AND they offer customer training in Security, Scams, computer & phone literacy etc. Reviewed on: 24th January 2026

Nationwide keeping branches open

Nationwide is keeping a physical branch presence, albeit on reduced days. Generally offer competitive rates on its savings accounts. Reviewed on: 23rd January 2026

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