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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.43 (992 reviews)

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4.47

Based on 992 reviews, last reviewed 24th Jan 2026

5200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Exceptional Bank and Customer Service with Real People I have been a Nationwide Customer for over 20 years and cannot recommend them more! High interest rate accounts for saving, branches still open so you... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (992)

Review of the Nationwide, FlexAccount:

Best bank

The best bank always there for me when ever i had a problem they resolved it immediately very honest with my finance and saving i always recommend them Reviewed on: 20th December 2018

brilliant staff in branch, nothing is too much trouble

brilliant staff in branch, nothing is too much trouble Reviewed on: 23rd January 2026

Always friendly, helpful, never have to wait long.

Always friendly, helpful, never gave to wait long. . Great communication and well advertised products. Information is easy to understand. Reviewed on: 23rd January 2026

dil’s review !

I have had not one reason to call Nationwide customer services since becoming their customer, and they keep me well informed. Reviewed on: 23rd January 2026

Always there to help, offer more options to current...

Always there to help, offer more options to current accounts and wit a promise to keep high street branches open till 2030. You also get to £100 from the share of any profits.Staff are friendly and always make you feel welcome going out there way tb helpful Reviewed on: 23rd January 2026

Extremely competitive savings and mortgage rates.

Extremely competitive savings and mortgage rates. Amazing value for money on their current accounts. Customer service is second to none. They don't close high street banks, and they give back to their customers. I have never had to raise a dispute or complaint and I have been with Nationwide for years. Excellent bank! Reviewed on: 23rd January 2026

A community feeling.

Over 20 years with Nationwide, starting with a savings account, now with them as main bank. There is, however fictional, a community feeling to a building society. Maybe it feels less ruthless in a ruthless world. There are valid queries about the amount the CEO is paid, why are bankers so overpaid compared to the rest of the population? A self deluding system perhaps, but given that a bank is a necessity, Nationwide gives good bank. Reviewed on: 23rd January 2026

FEES, POOR COMMUNICATION LESSEN THE EXPERIENCE

I WAS DE FRAUDED AND COULD NOT FIND A METHOD OTHER THAN PHONE TO COMMUNICATE WHICH WAS UNACCEPTABLE TO ME. IN ANOTHER INSTANCE THERE WAS AN INBOUND TRANSFER THAT APPEARED TO GET LOST FOR 48HRS. NATIONWIDES HELP BOTS AND EVENTUALLY PEOPLE COULD NOT HELP AND SIMPLY ADVISED TO WAIT & SEE Reviewed on: 23rd January 2026

Always worked almost perfectly.

Always worked almost perfectly. The few problems I have had have been fixed quickly Reviewed on: 23rd January 2026

Nationwide with guaranteed High Street presence

We have had our flex account for many many years. Its a free account and does exactly what we need it to, no frills, no cost. All.our pensions go in, all our bills come out direct debit.We can see our balance at a glance with the new quick app facility, and the new fraud protection where we can check if anyone from Nationwide is calling us, is so reassuring in these days of scammers. Plus the guaranteed High Street presence gives us piece of mind if we need help with anything. Our savings are also with them. Nationwide all the way for us Reviewed on: 23rd January 2026

Staff are always very helpful in the Branch

Staff are always very helpful in the Branch, and the products offered are great. Rates are always very favourable, and customers are made to feel important Reviewed on: 23rd January 2026

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