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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.42 (929 reviews)

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4.45

Based on 929 reviews, last reviewed 23rd Jun 2025

77% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

highly recommend The app is user friendly, communication from the bank is kept to a minimum but useful information is shared, bank staff are friendly and it was easy t... Read more Reviewed on: 23rd June 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (929)

Nobody's perfect, but this came close

I opened an account with Nationwide as they offered a cash incentive to switch my current account. But I was very impressed with their app in particular, it's very easy to use and quick to set up. I manage all of my accounts online, and have used several banks over the past few years- this one is one of the two best (Chase being the other). Although I have now switched to Lloyds (yep, they offered £150 to switch to them) they are nowhere near as good, so I'll be heading back to Nationwide next month. Reviewed on: 14th July 2023

Hugely unfair "fairer share" scheme - big let down for longterm loyal customers

Despite being with Nationwide for quite literally decades, and having many accounts with them for myself and my children, they refused to see me as a loyal customer for their fairer share scheme. They didn't even have any discretion through the complaints process as no-one seems to have any authority to overturn a decision. Massively dissappointed and am looking into other options for my accounts as a result. Reviewed on: 8th July 2023

Your Reliable Financial Companion for Flexibility and Convenience

Nationwide Bank has been my trusted financial companion for years, thanks to their exceptional FlexAccount product. The flexibility and convenience it offers have simplified my banking experience and exceeded my expectations. With Nationwide Bank, managing my finances has never been easier. Their user-friendly online banking platform provides seamless access to my account, allowing me to effortlessly track transactions, set up payments, and stay in control of my finances. The convenience they offer truly makes a difference in my day-to-day life. What sets Nationwide Bank apart is their commitment to customer satisfaction. The knowledgeable and friendly staff go above and beyond to address any queries or concerns I may have, ensuring that I receive the support I need. Their dedication to delivering excellent customer service is truly commendable. Nationwide Bank can be described as trustworthy, reliable, and customer-centric. They prioritize transparency and provide clear information about fees, charges, and account benefits. This level of openness builds trust and fosters a strong relationship with their customers. I wholeheartedly recommend Nationwide Bank's FlexAccount to anyone seeking a reliable and convenient current account. Their commitment to providing a superior banking experience, coupled with their exceptional customer service, makes them a standout choice for individuals and families alike. Reviewed on: 21st June 2023

Unfair fair scheme

As so many other customers have also experienced, the Nationwide's Fair Share scheme is anything but. A loyal customer for over 15 years, who used the current account as their main bank account and saved many thousands of pounds in multiple savings accounts, I am inexplicably excluded from the Fair Share scheme. I have written to complain and they have responded by confirming I do not count as a loyal customer - so I am leaving immediately. A massive own-goal from an organisation I used to like. They have left me feeling furious and totally confused as to why they have launched this scheme in this way. Madness. Reviewed on: 17th June 2023

Fairer share scheme is a joke

Been with Nationwide for 35+ years - had every product under the sun and still do. Did I qualify for the fairer share scheme? No, but my 18 year old son (who I persuaded to take their account) will. It's such a bad idea. Fools. Reviewed on: 14th June 2023

Best bank

Nationwide is the best bank I've had the pleasure of banking with. Not only is your money safe, they also give back to customers which I've never had with others. Reviewed on: 7th June 2023

No interest whatsoever

There's no interest so no point in signing up for it Reviewed on: 6th June 2023

They need to get with the times

I opened a bank account to keep an eye on my mortgage and make it easier to make overpayments. You can't pay cheques in through the app unlike Barclays, our nearest branch is quite some way away, things aren't that much easier doing anything and ringing them you are on hold for ages, employ more staff and update your technology! Reviewed on: 1st June 2023

Friendly, reliable service

I've banked with Nationwide for many years, and I really appreciate that our local branch is still open when so many high street banks have closed. It's so important to be able to deal with real people face to face, and the staff at our Nationwide in Exmouth are always so helpful. The new Fairer Shares initiative is a nice bonus too! Reviewed on: 31st May 2023

Easy account

Easy to use Flex account. Recommend for main account. Reviewed on: 31st May 2023

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