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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.4 (297 reviews)

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4.48

Based on 297 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

21%

Latest highest rating:

5

Excellent all round Extremely good customer service and the fairer share bonus rewards loyalty. Reviewed on: 21st June 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (297)

Review of the Nationwide, FlexDirect:

Disgraceful, worst banking facility and customer care you will ever encounter

Disgraceful customer service and banking facility. If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need. Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years. Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic. These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work. Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it? As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department. This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship! By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum. Reviewed on: 23rd March 2020

Excellent all round

Extremely good customer service and the fairer share bonus rewards loyalty. Reviewed on: 21st June 2025

I opened a Nationwide Flex Direct current account an...

I opened a Nationwide Flex Direct current account and received £175 cash back. The process was so quick, easy and efficient.I only had to provide my current bank account details and permission to transfer them and then close it. The rest was completed by Nationwide.I was kept informed of the process until completion. EVEN BETTER,I have noticed that the payback bonus has now increased to £200! Reviewed on: 21st June 2025

Very good current account switch deal with a god bon...

Very good current account switch deal with a god bonus payment. The FlexDirect account offers great incentives like cashback and interest. The Nationwide app is easy to use and easy to access. Reviewed on: 17th June 2025

Nationwide trustworthy, but...

Nationwide is competent and trustworthy, but your money can working harder for you with other providers. I do appreciate how they give back to their loyal customers with unexpected bonuses. Reviewed on: 13th June 2025

I was offered the account as soon as I became eligible.

I was offered the account as soon as I became eligible. Reviewed on: 12th June 2025

A bank that cares

My account switch was delayed by my old bank - the staff were so nice and understanding, and even paid the switching bonus despite taking longer than 28 days (but I would have switched without the bonus anyway because they ranked top in ethics). Reviewed on: 12th June 2025

Excellent customer service, branches still open and...

Excellent customer service, branches still open and they share their profits with their customers Reviewed on: 12th June 2025

I have been with Nationwide Building Society on and...

I have been with Nationwide Building Society on and off for a few years but back again permanently since 2023. I am very happy with the service I receive in branch and there is a local branch near to me. I like the online banking and the savings rates that they do. I am particularly happy to be part of a mutual building society committed to serving local communities for those that like inperson banking. I do not do inperson banking much any more but it is important to those who can't or won't choose online banking to have a choice of going into a branch. i like the Fairer share scheme for rewarding me for being a member. The staff are good and experienced. I highly recommend Nationwide Building Society. Reviewed on: 12th June 2025

Good cashback and offers qvailable

Good cashback and offers qvailable Reviewed on: 12th June 2025

I have held a flex direct account for many years.

I have held a flex direct account for many years. The online banking is easy to use, simple and quick to transfer money between Nationwide accounts and savings products. I feel it is safe and I like using the card reader provided when paying a new payee. Reviewed on: 12th June 2025

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