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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.97 (323 reviews)

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3.95

Based on 323 reviews, last reviewed 23rd Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Excellent Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Latest lowest rating:

1

After years of paying for the FlexiPlus account for... After years of paying for the FlexiPlus account for its gadget cover, I made a claim for my broken iPhone. The experience with the external insurance ... Read more Reviewed on: 23rd December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (323)

Review of the Nationwide, FlexPlus:

Like having your dad run your bank account

Customer service is absolutely shocking, particularly the Transaction Monitoring team. Worse than I’ve experienced from any bank or credit card company. For example: Day 1 (Fri) - I request a CHAPS transfer (required for transfers over £10k) and their website promises 1 working day. Day 2 (Mon) - transfer is held by their transaction monitoring team and my online banking access is blocked with no reason is provided. I call customer services and after being on hold for 1.5 hours with no response (whilst on a family holiday), I hang up frustrated Day 3 - I call first thing and get through after about 50 mins of waiting. I then spend 45 mins being quizzed on why I want to transfer so much money. They ask for details on my proposed investment so I send attachments. They promise the case manager will review by the end of the day. This doesn’t happen Day 4 - I call to chase and the person I talk to asks me to “explain my proposed investment”. I try not to lose my temper, so I refer him to the 45 min conversation the previous day plus requested attachments Day 5 - I call to chase and again I’m promised the case manager will call me by the end of the day. This doesn’t happen. Instead, I get the most insulting email essentially inferring that I don’t know what I’m doing with my own money. I request again that the case manager calls me as they had promised. This doesn’t happen Day 6 (Fri) - the transfer is still held up and my online banking is still blocked. I could now miss the deadline for my proposed investment As at 9pm on 25 July (working day 7) I’m still waiting to hear from the case manager. My transfer is still held up. I am beyond frustrated. If I could sue Nationwide, I would. Is it the role of my bank to decide what I can or can’t invest in? So if you’d like the idea of having a bank account with your dad, then press ahead with Nationwide. Good luck. Reviewed on: 25th July 2022

Nationwide flexplus Great Product Great Service

The Nationwide flexplus account is an excellent account with good benefits and great service. Reviewed on: 3rd April 2025

Packaged benefits

The packaged benefits are very convenient and it is reassuring to know that the insurance is highly rated by Which? magazine. I have never had to use this insurance though. Reviewed on: 3rd April 2025

flexible banking and great app

Nationwide provides flexible banking and an app which is straightforward to use. Reviewed on: 2nd April 2025

Flexplus coverage

Flexplus privides our. Current account needs and also provides insurance and travel coverage Reviewed on: 2nd April 2025

The best bank on my experience so far

So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Lots of branches, excellent service.

Lots of branches, excellent service. Love the family insurances for £18 Reviewed on: 7th March 2025

Good all round account.

Insurance + linked savings account. Good . Easy to use app. Lots of high street branches Reviewed on: 6th March 2025

Really great in branch experiences - the staff are f...

Really great in branch experiences - the staff are friendly and polite even when busy and remember regular customers. They are the only bank in my town with a physical branch and that is highly valued int he community. They do close for linch sometimes and are not open on Fridays, but I think a little inconvenience is worth it, to support actually having a branch at all. It is especially useful for me as I am a yoga teacher and am often paid in cash. Reviewed on: 5th March 2025

No Faff Banking

Excellent Service, Good Road Map and No Faff products. Reviewed on: 5th March 2025

Great, clear and easy

Everything has always been crystal clear with Nationwide; English is not my first language so banking lingo can be a bit intimidating. The staff is always clear and concise, and their website has all the info I need. Plus, it's a no frill bank account with a few nice perks. Highly recommend it! Reviewed on: 26th February 2025

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