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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.55 (117 reviews)

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4.61

Based on 117 reviews, last reviewed 23rd Jan 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

21%

Latest highest rating:

5

Not taken incentives to switch, why would I? Had account for 20 plus years despite incentives to switch. Happy with all aspects of current account management, never had a problem. Easy to maintai... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexBasic reviews (117)

Review of the Nationwide, FlexBasic:

Easy to use card

Had this card for years, never let me down and great customer service from Nationwide. Lovely colour card too! Reviewed on: 3rd February 2020

Good service

Had this service for years and never had a problem Reviewed on: 5th September 2017

Simple, fuss free banking

I opened my Nationwide account six months ago opting for the Flex account basic. I find this no frills account is best for me, not least because there are no fees for a returned direct debit or if you go overdrawn, but also because, having had an account with a monthly fee previously, I didn't use or need any of the extras they came with. Reviewed on: 7th June 2017

Nationwide - best customer service

I used to bank with Lloyds and I absolutely hated going into my bank, in fact I dreaded it. I hated the ridiculous fees that were applied to my account when I went overdrawn and I hated the fees on the planned overdraft facility. Since I switched to Nationwide 2 years ago, everything is just so simple, their customer service is always excellent and in fact I actually like going into any of the branches as I know I will always be greeted with a smile and nothing is too much trouble for them. Nationwide have never applied any fees to my account and switching was the best thing I did. I would recommend Nationwide a million times over, I am a very happy customer. Reviewed on: 4th April 2017

Fantastic product

This product makes purchasing easy. It's a great card to have. Reviewed on: 1st March 2017

Great customer service

I've always fund my banking to be an enjoyable experience, because the staff is friendly, efficient and very helpful. Reviewed on: 12th February 2017

good communication, poor interest

I had a complaint with nationwide after having a charge for a transaction that wasn't completed. Ended up getting £25 compensation which was great. However, the card gives poor interest rates Reviewed on: 11th February 2017

Great service

Did not take me long to cancel my card and renew it when I lost my old card Reviewed on: 10th February 2017

exelent service

i have had a card account with nationwide for 15 yearsi have always had good service Reviewed on: 9th February 2017

fantastic

Problem with a companie taking money out of my account Nationwide sorted things out for me no hassle Reviewed on: 4th January 2017

CUSTOMERS own Nationwide Building Society, good deals on everything

customer service is excellent, you also can use telephone banking serice, debit cards can be used abroad with no fees. UK call centre Reviewed on: 11th December 2016

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