Write a review

Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (104 reviews)

View other Suffolk Building Society, formerly Ipswich Building Society products

4.65

Based on 104 reviews, last reviewed 18th Jun 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

SBS just make my life easier. SBS just make my life easier. Every communication I have them is explained so easily and straightforward. Always helpful in every way . I just sp... Read more Reviewed on: 18th June 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

Visit provider site Read all reviews See your review

About this product

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (104)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Reviewed on: 12th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Valerie, we are sorry that our services have not met your expectations. Please can you get in touch with us on [email protected] or 0330 123 0723 so we can discuss the matter further with you. Response date: 19th August 2024

SBS just make my life easier.

SBS just make my life easier. Every communication I have them is explained so easily and straightforward. Always helpful in every way . I just spoke to Marina today, she helped me renew my mortgage with such a helpful, reassuring voice and manner. I’ve been with them now for 7 years and have never regretted it. Reviewed on: 18th June 2025

I wish all companies would learn from Suffiolk BS...

I wish all companies would learn from and adopt the standard of service offered by Suffolk Building Society. The call was answered quickly, efficiently, kindly and with great professional competence. Well done Amanda and Jodie and thank you for making a difficult job easy for me. Reviewed on: 16th June 2025

Remarkable experience so far

Even though still awaiting an offer, I think Stephen Lye is a superb advisor and credit should always be given where due - he adds a personal touch; treats you like a customer should , which is something that is missing in most other places these days. Reviewed on: 13th June 2025

Outstanding mortgage service.

This was the most positive experience we have ever had in dealing with mortgages, banks and building societies. Suffolk Building Society was respectful, friendly, supportive and efficient. Their mortgage executive, Stephen Lye, in particular, was super professional and a magnificent communicator. We have been matched with a product that best suits our needs and has ensured we can stay in our house for the rest of our lives, should we want to. Reviewed on: 7th June 2025

Lots of issues with lending services who dont appear...

Lots of issues with lending services who dont appear to read documents completely. Excellent service and support from Stephen Lye. Reviewed on: 21st May 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you John for your review on our mortgage service. We'll pass on your feedback and praise for Stephen. Best wishes. Response date: 22nd May 2025

Outstanding customer service throughout!

I had an exceptional customer experience with Stephen as my mortgage adviser. From the very beginning of the application process, they provided clear, thorough explanations and made sure I understood every step. Nothing was ever too much trouble—they were always patient, professional, and genuinely committed to helping me find the best mortgage option. Their outstanding customer service made what could have been a stressful process feel smooth and straightforward. I highly recommend Suffolk Building Society to anyone looking for expert advice and top-quality support. Reviewed on: 1st May 2025

Incompetent, frustrating and time-wasters

Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised and questioned - even though nothing had changed since the last time we applied for a mortgage! We gave up in the end as they wanted us to spend event MORE money getting a solicitor involved. Totally unnecessary. Reviewed on: 13th March 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Clare, thanks for taking the time to leave a review. We’re sorry that our remortgage service has not met your expectations. If you’d like to have a discussion with someone offline, please email [email protected]. Response date: 25th March 2025

Lynmede Mortgage - Stephen Lye

From a personal customer service perspective Suffolk Building Society are excellent. I would like to personally thank Stephen Lye for his excellent customer service and attentive nature in which he progressed what he could at pace. A true asset to the business, thank you. Reviewed on: 24th February 2025

Wonderful customer services.

Wonderful customer services. Helpful and professional when called, very understanding and caring. Nothing is too much trouble to explain. Excellent service on every call. Excellent products too. Reviewed on: 17th February 2025

Re Joe Gregory in the Mortgage Sales Team

I contacted Joe Gregory in the Mortgage Sales Team at various stages of applying for a product switch, and every time I called I found Joe very helpful in explaining things and very informative and straightforward in answering my questions. He was also extremely patient in dealing with my lack of IT skills and helping me through the various processes. I would recommend him to anyone who wanted help with a mortgage-related enquiry. Reviewed on: 10th February 2025

Do you have a different Suffolk Building Society, formerly Ipswich Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Newbury Building Society 4.77 from 1293 reviews
Mortgages
from Monmouthshire Building Society 4.81 from 226 reviews
Mortgages
from Bath Building Society 4.69 from 305 reviews

Want to see more from Suffolk Building Society, formerly Ipswich Building Society?

Savings
from Suffolk Building Society, formerly Ipswich Building Society 4.92 from 1376 reviews
Home Insurance
from Suffolk Building Society, formerly Ipswich Building Society 4.80 from 3 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub