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Family Building Society: Savings reviews

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4.54
Based on 1,037 reviews, last reviewed 22nd Aug 2025
60% increase in 5 star reviews
in the past 90 days
533% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

4

Polite, prompt response, very helpful with my request Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025
Sunita's avatar
Sunita

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025
Brian J's avatar
Brian J
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1037)

Review of the Family Building Society, Savings:

Lovely company to deal with

5
I opened a Windfall Bond with this company - they offer a great product and were very helpful and friendly with all my questions prior to and during the application process. Reviewed on: 18th February 2021
Rachel H's avatar
Rachel H

Polite, prompt response, very helpful with my request

4
Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025
Sunita's avatar
Sunita

Knowledgeable, friendly staff

5
A friendly service and was able to answer my question and was knowledgeable on my query Reviewed on: 22nd August 2025
Graham P's avatar
Graham P

Excellent service

5
The online service was easy to use & when I’ve needed to speak to a person they were very helpful Reviewed on: 22nd August 2025
Carole W's avatar
Carole W

help with new 12 MAY online registration

5
help with new 12 MAY online registration Reviewed on: 21st August 2025
john W GAYLON's avatar
john W GAYLON

I was making inquiries about transfering an ISA into...

5
I was making inquiries about transfering an ISA into my account with you and Lisa Adams was very helpful in advising me what I had to do. Reviewed on: 21st August 2025
MARGARET THORNTON's avatar
MARGARET THORNTON

Caring service

4
Took time and patiently resolved my queries Reviewed on: 20th August 2025
Harivadan P's avatar
Harivadan P

Excellent service

5
Excellent service from William who was most helpful Reviewed on: 20th August 2025
Caro T's avatar
Caro T

Confused technophobic pensioner strikes again

5
I telephoned today as I couldn't find the option I needed online. I spoke to Lisa Adams, who was extremely helpful and polite. We shared a joke as my 'Alexa' decided to join the conversation!. Everything was sorted professionally to to my satisfaction. As always, a pleasure to do business with FBS. Thank you Lisa. Reviewed on: 19th August 2025
Dorothy T's avatar
Dorothy T

Gill was very helpful but your changeover system was...

5
Gill was very helpful but your changeover system was very confusing. Reviewed on: 19th August 2025
Sue D's avatar
Sue D

Gill was amazingly helpful and patient..

5
Gill was amazingly helpful and patient and conveyed confidence and was upbeat and cheerful. In addition, her speech and diction was excellent, me having a hearing problem, which made my day. I am 91. I am now thankfully up and running online. Reviewed on: 18th August 2025
Geoffrey D's avatar
Geoffrey D

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