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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (849 reviews)

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4.55

Based on 849 reviews, last reviewed 12th Jun 2025

373% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Good customer service Donnika was polite, helpful and answered all my queries. Thank you and keep up the good work. Reviewed on: 12th June 2025

Latest lowest rating:

1

Matured Bond Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and... Read more Reviewed on: 6th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (849)

Review of the Family Building Society, Savings:

Windfall bond

Get the feeling that Windfall bond holders are second class savers, why not let us know each month, even if we have not won, by email? Reviewed on: 29th January 2019

Reply from Family Building Society Thank you for your question regarding the Windfall Bond. The Windfall Bond draw is on 10th of the month and winners are notified within 10 days of the draw. We are required to verify the winning account holders before we can publish their information. We aim to have our winners list published on our website as soon as all account holders are verified, and some months this process can be quicker than others. However, your feedback is appreciated and I have passed your comments regarding e-mail notification to the relevant team, so that they can consider any improvements to our communications in this regard. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 5th February 2019

Saving account with Family Building Society

Competitive interest rates.Very easy to open account online with excellent security measures..Easy to contact via phone with a query which was answered in an efficient and friendly manner..Would highly recommend them . Reviewed on: 8th June 2025

Simple easy procedure for opening an account.

Simple easy procedure for opening an account. Friendly staff to assist if required. Reviewed on: 6th June 2025

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Great service

Answered quickly and resolved issue without hassle. Friendly service. Reviewed on: 6th June 2025

Spoke with Lisa Adams who was very helpful.

Spoke with Lisa Adams when I needed to transfer funds, as always it was quick and easy to do. Lisa was very helpful, pleasant and professional. Note: Usually they answer the phone quickly, today not so and I eventually opted for a call back, which was ok, except it was then too late for the funds to credited to my bank a/c that day, which being a Thursday means they might not be there until Monday! Hopefully this will not lead to being overdrawn. So, please could there be more people to answer phones in future (It's not usually a problem) Reviewed on: 6th June 2025

I had a technical enquiry re log-in - all sorted qui...

I had a technical enquiry re log-in - all sorted quickly and efficiently. Very good service. Reviewed on: 5th June 2025

Easy access and helpful knowledgeable customer service

Easy access and helpful knowledgeable customer service Reviewed on: 5th June 2025

very help full and clear instructions was able to so...

very help full and clear instructions was able to solve problem quickly very easy to understand operator on the phone Reviewed on: 4th June 2025

General Enquiry

I requested a call back to obtain some information and help. I received the call back as stated and a very helpful member of the team called Aimee assisted me with my enquiry. Reviewed on: 4th June 2025

Outstanding, Patient Support from Dyllan Wright

From the moment I first got in touch, Dyllan Wright was outstanding. He was warm, courteous and patient, taking time to understand my situation and explain every option in plain English. Throughout the process he kept me updated, checked I was comfortable with each step, and made what could have been complicated feel straightforward. It’s clear he cares about customers and takes real pride in his work. Thanks to Dyllan, I feel fully informed and very confident in my decision. I wouldn’t hesitate to recommend Family Building Society after this experience. Reviewed on: 4th June 2025

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