Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1195 reviews)

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4.56

Based on 1,195 reviews, last reviewed 2nd Jan 2026

60% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Easy to phone and uk staff. Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1195)

Review of the Family Building Society, Savings:

IT "update" was a complete disaster

The IT "update" was a complete disaster. I have not been able to log on for a week and still cannot. I have been told 3 times the problem has been fixed, it has not. I was an IT director for a major bank, if this happened on my watch I would have been sacked. I presume this will not happen here, bunch of amateurs Reviewed on: 22nd May 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 24th June 2025

TOO QUICK

The SMS messages are delivered far too quickly to be safely received. Reviewed on: 20th December 2025

High rate of return for my savings

Family Buidling Society have consistently offered a high rate of return for my savings, both for variable interest rate accounts and fixed rate. Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025

I needed some info of my account and got the answers...

I needed some info of my account and got the answers immediately. Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025

I was dealt with by a very sociable lady who dealt w...

I was dealt with by a very sociable lady who dealt with my request very amicably Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025

Friendly and efficient banking

Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative Reviewed on: 19th December 2025