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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1197 reviews)

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4.56

Based on 1,197 reviews, last reviewed 6th Jan 2026

60% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Easy to use online and if any problems help is only... Easy to use online and if any problems help is only a phonecall away giving prompy and polite service Reviewed on: 6th January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1197)

Review of the Family Building Society, Savings:

Fantastic staff, always a welcome smile, very knowle...

Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Reviewed on: 2nd May 2025

Excellent service issue sorted straight away

Excellent service issue sorted straight away Reviewed on: 1st December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 2nd December 2025

Possibly the worst website of any financial institut...

Possibly the worst website of any financial institution that I have ever encountered. The switch from NCBS to Family website does not seem to have improved things at all. Savings interest rates are okay. Nothing else. Reviewed on: 1st December 2025

Reply from Family Building Society Thank you for taking the time to leave your review. We’re sorry to hear that you’ve found our website difficult to use. From your comments, it’s not clear which part of the website you’ve had issues with. We’d really appreciate it if you could share a little more detail so we can understand what hasn’t worked well for you and look in to. If you’re happy to discuss this with us, please get in touch with our service team on 03330 140144 and we’ll be glad to assist. Thank you again for your feedback. Response date: 3rd December 2025

Nicole, who dealt with my request to pass on my savi...

Nicole, who dealt with my request to pass on my savings maturity instructions, was very efficient and pleasant. It was a much simpler process over the phone than filling in the forms and posting them. Reviewed on: 27th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 2nd December 2025

FBS IT support is second to none

The Family Building Society had updated their internet banking system and seldom using it I had to re-register but got confused with passwords, etc., so called their IT help line. Nicole calmed me down, saw me through each possible error situation and got me going again. Her patience was admirable, especially after us waiting 5 mins for an email to arrive only for me to notice my broadband had disconnected. In my 70s I easily get irate when faced with computer probs but I was guided in a non-judgemental way with care and consideration. Three days later she called back to check I was happy. If only all companies were so efficient: I can see why they are called the Family Building Society. Reviewed on: 27th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 27th November 2025

Requested withdrawal from savings account

Requested withdrawal from savings account 2.00pm, was in my bank by same day. always good service from Family BS last 10yrs. I am always reminded of how bank service used to be. Reviewed on: 24th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you are happy with our service! Response date: 25th November 2025

Katherine Ambrose rang me back within a few minute's...

Katherine Ambrose rang me back within a few minute's and guided me through setting up my e mail account Reviewed on: 21st November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Katherine! Response date: 21st November 2025

Login help

I had trouble logging in and was talked through the whole process over the phone. Lisa was able to deal with the transfer I was trying to make over the phone. She was very helpful and patient. Thank you Reviewed on: 20th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 21st November 2025

Stephanie gave us excellent service

Stephanie gave us excellent service and assisted us in resolving a problem regarding access to my account Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about Stephanie! Response date: 19th November 2025

Transferring an ISA into Family BS

Filled in a paper ISA transfer booklet (five pages hand written) as they don't do these things online. Sent it off, only to be told that they can't accept electronic ISA transfers. Why this wasn't on the front page of the form I don't know. Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for your feedback. We understand your concern and are sorry to hear that the information was not clear to you; however, we would like to clarify that the information you mentioned was provided clearly on the front at the top of the ISA transfer application form quoting “we can only accept cash ISA transfers by cheque’. Our team makes every effort to ensure that all essential details are communicated upfront to avoid confusion, and in this case, the instructions were included. Most ISA providers can transfer funds via cheque, and we would like to reassure you that we always credit funds based on the date of the cheque, ensuring there is no loss of interest to our customers. While electronic transfers are not currently available, we hope to introduce this option in the future. Response date: 20th November 2025

Unable to complete application yet

I haven't yet been able to complete set up of my account so will have to reserve judgement Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. Your feedback has been passed on to the relevant team. If there's anything else you need further assistance with, please don't hesitate to call us on 03330 140144 or email [email protected] Kind regards Family Building Society Response date: 19th November 2025

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