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Family Building Society: Savings reviews

Name: Savings
Rating: 4.47 (815 reviews)

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4.55

Based on 815 reviews, last reviewed 29th May 2025

329% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Online Asssistance I contacted the help desk to unlock my online account following the recent system update. I spoke to Ellissa Agodi who guided me through the process i... Read more Reviewed on: 29th May 2025

Latest lowest rating:

1

Awful website to log in First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call p... Read more Reviewed on: 28th May 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (815)

Review of the Family Building Society, Savings:

Unblocking account

I understand that there is a long delay ,waiting to get through on the phone, 20 mins- as you are so busy- and I did appreciate the option to have a call back to avoid waiting on the phone . I didn’t take up this option - hence the longish wait .Once through - the service I received was professional, helpful and friendly - and the problem of unblocking my account - my own fault ,was quickly resolved . A special thanks to Gillian Collard - excellent customer service. Reviewed on: 22nd May 2025

very helpful and sorted my problem with your IT

very helpful and sorted my problem with your IT Reviewed on: 21st May 2025

After endless chasing chasing and chasing finally go...

After endless chasing chasing and chasing finally got some action out of them Reviewed on: 20th May 2025

Reply from Family Building Society We’re sorry to hear you experienced delays with our service. We are always keen to improve our service to customers, so we have fed this back to the relevant department. Kind regards Family Building Society Response date: 29th May 2025

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

Catherine Croucher helped me this morning reactivate...

Catherine Croucher helped me this morning reactivate my on-line account.She was extremely helpful and patient, talking me through each step of the process and offering reassurance when I became somewhat confused during some parts. Her manner was superb Reviewed on: 20th May 2025

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

Very helpful efficient new her job

Very helpful efficient new her job Reviewed on: 20th May 2025

Extremely negative.

Extremely negative. Appalling service. Reviewed on: 19th May 2025

Reply from Family Building Society Thank you for your feedback, Peter. We’re very sorry to hear about your experience and that our service did not meet your expectations. This is not the standard we strive for, and we appreciate you bringing it to our attention. If you’re willing to share more details about what happened, we’d like to look into this further and see how we can make things right. Kind regards Family Building Society Response date: 29th May 2025

Customer Service

Very impressed with Catherine - extremely patient and informative. Being of the older generation it really does help Reviewed on: 19th May 2025

Competent phone support but a poor online platform.

I tried to log in online to view my savings accounts but was faced with a new online savings portal. Unfortunately the new portal did not recognise my password and I was unable to follow the instructions that were meant to follow. I called the office and after holding for over 6 minutes I spoke to Lisa. She required me to re-register online again and she sent over an activation code. The activation code was input but the online platform now requires an verification code which will be sent to me by post before I can access by account details. Lisa advised if I do not receive this in 7 days, I should call the office and they can give this to me by phone. Therefore I cannot access my Online Saver account until I have received this.consequently I have lost confidence in Family Building Society’s new online platform and rather than transfer my mature Bond Funds to the Online Saver which offers a competitive interest rate I have elected to withdraw the funds to my bank account on maturity as Lisa advised I would currently require a manager’s approval to access my funds from my instant access online saver. In summary Lisa offered reassuring and competent support in progressing these issues but sadly the Online Savings Platform appears far too complex with many hurdles to navigate than I have experienced from other savings providers. Reviewed on: 19th May 2025

customer service..

after long wait to speak to advisor the change to accounts was well handled & full transfer made to cash ISA. suggest more staff are put on phone lines to answer calls . a lot of matters cannot easily be dealt with online Reviewed on: 19th May 2025

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