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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1202 reviews)

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4.56

Based on 1,202 reviews, last reviewed 12th Jan 2026

61% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Difficuly logging in I called today as I was having difficulty logging in. The customer services adviser was very patient and helpful. She walked me through the process an... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1202)

Review of the Family Building Society, Savings:

Great find and quick response

Great place to find information and to open competitive savings account but is needing a revamp of website or app to make it more useable without finding a PC. Also for some reason the about me page only mentions that they serve England and Wales … I can assure you as a Scottish customer this is not the case. Reviewed on: 28th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board! Response date: 29th December 2023

Difficuly logging in

I called today as I was having difficulty logging in. The customer services adviser was very patient and helpful. She walked me through the process and I actually had to re-register as the system had updated since I last logged in and my password needed changing. Thank you for making it easy. Just need to wait for verification code through the post and will be sorted Reviewed on: 12th January 2026

Online Help

Tracy talked me through the new signing in online system as I could not access my account. The verification code sent in the post did not work & I wanted to add money to my account. Reviewed on: 12th January 2026

Excellent.

Excellent. All q's answered efficiently and courteously Reviewed on: 12th January 2026

I value that l can invest with confidence.

I am retired and value the fact that l can invest with this BS. I need to be, and to feel, secure to invest as l have no experience in this field. Reviewed on: 10th January 2026

Savings 12 month review

Been with this company over 12 months they offer competitive savings rates I’ve had to contact them twice due to locking myself out of my account and they have been excellent at getting me sorted quickly and very knowledgeable staff thank you Reviewed on: 7th January 2026

Easy to use online and if any problems help is only...

Easy to use online and if any problems help is only a phonecall away giving prompy and polite service Reviewed on: 6th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 7th January 2026

I have had to call the FBS to query the investment c...

I have had to call the FBS to query the investment change I had requested. The renewal document received did not include the change requested. However, was assured by telephone call that the change had been recorded as requested. I was completely satisfied with the response provided. Reviewed on: 5th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th January 2026

Easy to phone and uk staff.

Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th January 2026

Reinvestment of cash isa

I needed telephone advice about the process of reinventing a fixed rate cash isa. Messiah was courteous, friendly and efficient. He dealt with the reinvestment for me over the telephone. The process was made very easy. Reviewed on: 2nd January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 5th January 2026

Account status confirmation.

I contacted the Building Society today to confirm my account status and to receive advice on accessing my grandchildren's savings accounts. The advisor I spoke to was very helpful and talked me through the process. The advisor was efficient and professional in her approach and had a friendly demean which was much appreciated. My registration status with the Society was confirmed. I was then guided through the process of registering for an online account. From my perspective, the whole process went seamlessly and to my complete satisfaction. The advisor was helpful throughout making it a very satisfactory experience. Reviewed on: 30th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

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