Write a review

esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (397 reviews)

View other esure products

1.71

Based on 397 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

60% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025

Read all reviews See your review

About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (397)

Review of the esure, Car insurance:

CLAIM NON FAULT , NO RETURN REMAINING PREMIUM

Hi I had car collision in August 2024, not my fault, made a claim , my car has been written off, I received my valuation within 2 weeks...and here's the thing, my claim is still open! and I've been told I still have to pay my monthly premium and If I want to cancel my policy then I have to pay remaning premium! I do not even own the car any more! It's been written off and they keep charging me every month for something I do not own any more! what a scam! and the claim was not my fault! avoid this company! Reviewed on: 2nd September 2024

Worst Insurance company ever!

Always on hold. Useless staff. Never reply to emails, or action them. Reviewed on: 21st November 2023

Impossible to get hold of - beware

Had a claim open for 4 months and it’s impossible to get through, nothing happens. Waiting for repairers to call back and they don’t. They’ll charge £200 to get your car repaired by a professional outfit. Beware - cheap insurance you get what you pay for. Reviewed on: 20th November 2023

Awful customer experience

Don't care how cheap they are wont be renewing cant speak to anyone whether it be useless bots or on the phone god help if I actually need to claim Reviewed on: 16th November 2023

Avoid like the plague

The worst experience- two weeks on from my accident and nothing but broken chat bots, disconnected numbers and a lot of robots and ‘computer says no’. This was a simple claim, I dread to think what it would be like for a bigger claim. Seriously take it from me- better to pay £50 more and go with someone else! I’ve even had to take a holiday day just to try and get through to them. Reviewed on: 15th November 2023

Temporary Drivers

They do not allow the addition of temporary drivers - which is utterly ridiculous! Really poor customer service - difficult to get through to an agent - very long hold times and then only option to add a drive was quoted at £250+ (despite full uk license, no convictions held >10 years) and I only needed her insured for 14 days! Will not be using esure in the future! Reviewed on: 15th November 2023

A comedy of errors

Don’t use them - ever! It takes you (and any of their subcontractors trying to deal with your claim) literally hours to get through to them. They left us over 3 weeks with no courtesy car and with a £1.5k bill to get back home when we had an accident in Spain. Due to a series of ridiculous errors, ended up delivering the car back to me 3 weeks later without it ever reaching a garage for repair! It’s a full time job dealing with my claim and trying to get some correct actions to resolve my claim. No response for over a week to a formal complaint. Reviewed on: 13th November 2023

Robot says one thing and then a human will contradict that information.

Steer well clear of Esure Flex. I've never had an insurance company not allow me to drive other people's cars with their permission to do so. Esure is the first company for this although the online chat Bot suggests Reviewed on: 8th November 2023

DON'T INSURE WITH THESE ROBOTS!

It's stressful enough when an accident happens and without a person to speak to it's even worse. NEVER insure with this insurer who have a non existent customer service department. Pay extra and go with ANYONE else. The owner of this company should be ashamed. Reviewed on: 7th November 2023

No customer support

Car hit by drunk driver in August outside my house . Car been written off by esure but not collected car since. Esure impossible to contact, been kept on phone for >1hr (at 0345 rate), Esure does not reply to e-mails and does not deal with raised complaints. I will tell everyone to avoid insurance with them. Reviewed on: 5th November 2023

Impossible to talk to anybody

Esure live chat is never available. I tries 17 times. The email address has been closed down. The complaints emaill address is un monitored and the only contact can be made to the South African call centre. You cannot discuss anything and have to accept anything the computer comes up with. Cancellation I was offered £86 back from a £390 policy with 5 months remaining. Changebof reg I went from a £70,000 car Group 50 to a £8,000 car group 27 and i had to pay them £15.99! You can't discuss this as the call centre agents just say the computer gives the figure. I tried to complain but they will not action the complaint. You can't win with this company. I will never use them again regardless of price. Reviewed on: 4th November 2023

Do you have a different esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from Co-op Insurance 2.34 from 77 reviews
Breakdown Cover
from RAC 1.36 from 158 reviews
Car insurance
from Marshmallow 1.64 from 311 reviews

There's still more to see!

esure has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub