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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.1 (394 reviews)

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1.69

Based on 394 reviews, last reviewed 10th Apr 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Esure/ Sheilas Wheels, Shambolic Esure/ Sheilas wheels are to be avoided at all cost. Months to settle a simple claim. Customer service non existent. Fobbed off, lip service call cent... Read more Reviewed on: 10th April 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure...

Esure Car Insurance reviews (394)

Review of the Esure, Car Insurance:

Very poor customer service.

Very poor customer service. If you like to deal with robots go for it. Waiting time for customer service is ridiculous. Waiting time for chat is unbelievable. You can’t get anything done with one call. You might need to call few times. Reviewed on: 2nd February 2024

Beware: A Nightmare Experience with Esure

I took out an insurance policy with Esure via a comparison site on October 7, choosing them based on cost. Shortly after, they emailed me asking for documents to confirm my details—but these emails went straight to my spam folder. By the time I checked, my policy had been abruptly cancelled on October 23 (just 16 days later) without any direct notification. They only refunded £371.53 out of the £414.56 I paid. When I reached out to resolve this and requested they remove the dam... Reviewed on: 31st October 2024

I have been a customer for a very long time (over 15...

I have been a customer for a very long time (over 15 years) and have 3x car insurances (policies). I called customer service to make a payment and to change my account details, as i missed one this month and was told that I missed 2x payments recently and have to pay the outstanding balance in full now. The lady (Rebecca) on the phone was not being helpful at all to some extent I found her rude and unprofessional. I asked to speak to a manager and was told to wait for 2/3 workin... Reviewed on: 21st October 2024

I have not had to claim on E-Sure but my experience...

I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Very competitive pricing and good communication with...

Very competitive pricing and good communication with a easy to use website Reviewed on: 12th October 2024

Great cover - low cost

These were one of the cheaper quotes and it was very easy to make alterations to my policy when I needed to do. Reviewed on: 8th October 2024

STAY AWAY

Made a claim in May this year for vandalism and impact while my car was parked at home. Initially they said yes they are able to accept my claim. A link was sent to upload my photos, this was done. Remember I stated this was in May. We are now in October after I noted silence on Esure end and with me having to make contact for update months later! The lady whom I spoke to told me "we do not make outbound calls, I should contact them" I was so shocked! moving on, she then asked i... Reviewed on: 7th October 2024

AVOID AVOID AVOID!

Had a drunk driver crash into my parked car outside my house on 20th August. After an initial phone call all that happened was the offer of a courtesy car. I really didn't want to lose my car to write off so really wanted to wait and see what their damage assessment would be etc before being locked into a claim with them. Fast forward 4 weeks and absolutely zero contact from them. Finally after writing a bad review on Trustpilot they got in contact. Had taken my car to a local p... Reviewed on: 6th October 2024

very easy to arrange great customer service

very easy to arrange great customer service Reviewed on: 25th September 2024

Avoid, Avoid, Avoid

My vehicle was hit while parked by an esure customer, 4 weeks on , no replacement vehicle has been provided and there service in every way has been utterly awful. Its taking over 2 weeks for them to respond to any correspondence. There motivation . Avoid them at all cost , there cheap for a reason Reviewed on: 20th September 2024

Waiting for my refund after cancelling my insurance...

Waiting for my refund after cancelling my insurance for the 2024 year within the 14 days cooling off period It is now day 11 no answers from their customer support After being told it would be in my bank within 7-10 working days Quick to take your money but no response back about my refund Reviewed on: 15th September 2024

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