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esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

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1.90

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (410)

Review of the esure, Car insurance:

OMG I AM IN A BAD BAD DREAM

Lets start with putting on a private number plate and trying to inform them of this waited 40 minutes on the phone only to speak with somebody who's English was shocking and told me to do it online somebody reversed into me so started a claim was txt a link to upload photos it didn't work then i went on the online chat paid a fee for my reg to be changed logged back in and it wasnt changed again went through the online chat tbh you get the idea no point in me wasting anymore of my time and yours the sooner my claim is settled i will be paying the cancelation fee and leaving shocking experience. Reviewed on: 22nd December 2023

This is the worst insurance company

This is the worst insurance company This is the worst insurance company. At first everything looked great, they offered not bad price and got everything done quickly. When my wife got her license half a year later, they doubled the insurance. 1000 pounds turned into 2000 thousand. Soon, unfortunately, my wife got into an accident due to the fault of another driver who did not let her pass when she was driving on the main road with a green light. We provided evidence from dash cam. The video shows the opponent's fault. At the moment (21.02.23), 5 months have passed since the accident, there is still no result. It's time for me to renew the insurance on my work car, but since there is an open case, my insurance has increased by £1000, and I wasn’t even driving the car that was involved in the accident. In a month, I need to renew the insurance for a car that was in an accident; the price will be increased again, since there is no solution to the accident. This is some kind of robbery, the insurance company is deliberately delaying even the most obvious consideration of the case with video evidence in order to increase payments. I work 18 hours, I barely have enough money for my family, I spent many years of savings on an old car(2012) to make it easier for my wife to take care of the children. But the insurance company forces me to work 24 hours a day just to pay them, and they will sit for years looking at obvious accidents without victims. On my only day off I tried to contact the company (1pm) and find out when there would be a decision on our case, I waited on the phone for 40 minutes, then I started writing in the chat and wasted 6 hours on numerous correspondence in vain. There is not one email address on the site where you can write a complaint. Each staff will transfer you to some other department, and then they will tell you that their working hours are over, write to us tomorrow. I need to take a month off to get through to the right department. I strongly recommend that you avoid this company, you won’t find a simpler case than ours, but they are still delaying the decision in order to rip off as much as possible from you, and also other companies will screw you if you have more than one car in the family. This is a conspiracy to rip off all drivers. 22/02/2024 We can’t get through on the phone, every time we connect to the claims department, they hang up on the phone. Our unfinished business is displayed in the system as Our fault, but this is 100% not true. In the chats I was told that the case is still under consideration and no decision has been made. Reviewed on: 22nd February 2024

Avoid at all costs!

Twice I've had to phone this company (Saturday and today) in the 3 years I've been with them and I am appalled. Due to customer service they don't even deserve the 1 star I have given. Poor advice given by an agent Saturday who told me to cancel my insurance with them then take out new cover (only to discover this is not an option due to maintenance at the moment) he refused to re-instate and took no responsibility for giving me this advice. Then today when explaining to another staff member what had happened and how I've had no documents to prove it's been cancelled she was down right rude, when I told her I wanted to speak to her manager she point blank refused and began accusing me of shouting at her. when I asked the woman to slow down when spelling her name and when on loud speaker myself and 3 other people couldn't catch the whole spelling of her name due to her spelling it so fast, she then began shouting at me and constantly cutting me off when I was trying to talk to her. Abruptly then saying one letter every time I tried to speak! I will never recommend this company to anyone and glad to have found (cheaper) cover with Ageas, and their customer service after 1 day already tops Esure! Reviewed on: 19th February 2024

I have found dealing with esure easy.

I have found dealing with esure easy. The staff are friendly and answer my queries really well. I have also found their online services easy to use. I have not yet had to make a claim but reading reviews elsewhere on the web I am confident that they are a good provider. Reviewed on: 15th February 2024

The worst insurance company ever!

The worst insurance company ever! Don’t look at the £200-£300 cheaper insurance. You will regret it. Hours on the phone , 3 months and my claim is still ongoing. Zero communication. No one available to speak unless you have 5-10 hours a day to stay on hold. Stay a mile away from these cowboys Reviewed on: 13th February 2024

Esure has the worst customer service ever.

Esure has the worst customer service ever. ou cant speak to anyone only a chat bot and you have to wait hours to do so. I was trying to report an accident and waited 40 minutes then to be cut off Reviewed on: 6th February 2024

Don't insure your car with Esure

Tried to insure a new car with them on my policy but they said I couldn't do it because I was in the renewal phase. I basically ended up paying for a months car insurance on my old car fro nothing. When I asked to cancel it they said they'd charge me for the pleasure Absolute joke. Never ever insure your car with esure!! Reviewed on: 6th February 2024

Thieves: Do not give them your bank details

My car insurance with esure expired in November 2023. It was confirmed to me clearly in their renewal opt-in email that it was a non-renewal policy and would automatically end if no action was taken. Well, e-sure then took payment for another year. This payment was higher than the quoted amount. The customer service agents claim not to have my information on their system so cannot speak with me about my money that they took. On other occassions such as just now on the 5/2/2024 I was on hold for 50 minutes, then the hold music stopped, silence ensured for 45 seconds then someone disconnected the call. I have also followed their complaints procedure, but they do not follow their own complaints procedure which means the information on their website is false and entirely misleading. Upon sending an email to [email protected] you receive no receipt acknowledgement which is shoddy and suspicious. Do not give this company your money or bank details. If so do so at your own peril, frustration and disappointment. Reviewed on: 5th February 2024

Unbelievably poor customer service.

Unbelievably poor customer service. Something has gone very badly wrong with this company. I have been with them for a long time and when I was hit by another driver many years ago they were very helpful. However at the start of last year I was again hit by another driver. Despite my being stationary at the time of the incident, they found us equally at fault and pushed through a claim for repairs. Then, months after the repairs were completed, they emailed me out of the blue saying they were having trouble settling the claim with the opposite number's insurance company, and asking if I wanted to take it to court. Naturally I needed to discuss this on the phone but after multiple attempts where I was on hold for TWO HOURS before being cut off by their own system, I gave up and made a formal complaint. I have now cancelled my renewal and gone with another company for the new insurance year. Needless to say, nobody has ever followed up or attempted to resolve my complaint. Avoid, avoid, avoid. Reviewed on: 3rd February 2024

Avoid Rubbish and very poor

Firstly I would like to express how much frustrated I am now from your service. I had an accident on the 19/01 and I informed you about it. Secondly you waiting time to answer a call is probably the worse in the whole UK as I don’t think customer should be waiting that much time to have his call answered. After I informed you about the accident, some lady said that the recovery will come to pick up my car on that day as it is not safe to keep in on the street with a glass broken. Nobody came. After I provided you a pictures of the damage, you sent me an email that Copart will come take my car as it is not repairable. Same story, nobody turned up. I called again, waited over 1 hour, just to hear that someone will phone me back. This also never happen. After that you said that some garage is going to pick my car and assess the damage. Till now nobody came, 2 weeks I am without car. I was keep calling you as I can’t drive the car, I have kids and I have to make a daily school run with them . Again , complete ignorance from your side. You provided me with the details of the garage. I called them and they said it will be at least one week before they assess the car as they are busy. It is just not acceptable! You left me without car for two weeks and still you are running from responsibility. I asked you to provide for me courtesy car, you keep saying that when the garage assess my car first. Today I have to go and rent a car as you just simply don’t care! You are not providing me with the service I paid for !!!! This company is just a scam who steal money from people with an empty promises!!! I am waiting for an answers from you. I’m gonna send complaints to ombudsman , and every possible place. Reviewed on: 2nd February 2024

Very poor customer service.

Very poor customer service. If you like to deal with robots go for it. Waiting time for customer service is ridiculous. Waiting time for chat is unbelievable. You can’t get anything done with one call. You might need to call few times. Reviewed on: 2nd February 2024

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