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first direct reviews

First Direct Logo
Rated Excellent • 4.66/5

first direct reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 1,668 product reviews

Average score of 4.66/5
5 star
84%
4 star
9%
3 star
2%
2 star
1%
1 star
4%
Reviews for first direct have trended negatively over the past 90 days

Latest positive rating

5/5

First For direct suppport!

24/7 support ftom friendly, helpful people you can trust!

{"display":"Lorna ","full_name":"Lorna ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Beware when using FD credit card!

Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transaction on my... Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transaction on my FD credit card to the credit card given to me to fraud dept and customer services but was told they are not willing to take on it as fraud because they have concluded the payment was done from goggle pay registered to my phone. Also beware that freezing the card on the app does not entirely prevent transaction with the card. Read more Read less

{"display":"Mak","full_name":"Mak","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Mak 18th March 2025
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About first direct

first direct is a digital bank with headquarters in Leeds.

first direct is a division of HSBC UK Bank. It was founded in 1989 and was the UK's first telephone bank and the first to offer 24/7 service.

first direct help customers with bank accounts, mortgages, loans, credit cards, savings, investments and insurance.

first direct at a glance

Contact details

Phone
03456 100 100
Main address
first direct, 40 Wakefield Road, Leeds, LS98 1FD
Social media

Reviews for first direct

Showing 11 of 1668 company reviews • Last reviewed within 7 days

First For direct suppport!

Current Account • 9th April 2025

24/7 support ftom friendly, helpful people you can trust!

{"display":"Lorna ","full_name":"Lorna ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Always meets your needs when you contact them.

Current Account • 6th April 2025

Always meets your needs when you contact them.

{"display":"Ian W","full_name":"Ian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    From start to finish

    From the first steps of transfer bank account to trying to sort out and clarifying problems caused by another agency, the customer service has been excellent, helpful, friendly and efficient

    {"display":"Lisa","full_name":"Lisa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Lisa 5th April 2025
  • 5/5

    Excellent.

    Excellent. Easy to use online banking, supported by friendly, efficient 24/7 phone banking. I have been with First direct for years and have never had... Excellent. Easy to use online banking, supported by friendly, efficient 24/7 phone banking. I have been with First direct for years and have never had a less than 1st rate experience. I seldom think about my bank as it does what I need day to day, and I can quickly contact staff via a phone call if I need information or advice. Read more Read less

    {"display":"Rowena Chowen","full_name":"Rowena Chowen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/606702.png"}}'s avatar
  • 5/5

    First Direct, First Class!

    Every single time I interact with First Direct, I am never disappointed- always do what they say that’ll do - my current account, joint account... Every single time I interact with First Direct, I am never disappointed- always do what they say that’ll do - my current account, joint account and mortgage with them and highly recommend. Competitive rates, first class service but most importantly, that ‘personal’ touch. Read more Read less

    {"display":"Sion W","full_name":"Sion W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Sion W 2nd April 2025
  • 5/5

    Protects your money always

    Straightforward to move money, regular updates/advice and information..protects your money always

    {"display":"Jan Clennell","full_name":"Jan Clennell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/780792.png"}}'s avatar
  • 5/5

    Great bank

    There are never any robots when I call the customer service line which is great. They also have the highest interest rate on the fixed... There are never any robots when I call the customer service line which is great. They also have the highest interest rate on the fixed rate savings account which is 7%. I have never had any issues using them. Read more Read less

    {"display":"Miss E","full_name":"Miss E","avatar":{"url":"\/assets\/uploads\/avatars\/users\/721491.png"}}'s avatar
  • 5/5

    Reliable banking

    Great customer service, current account runs smoothly never had any issues

    {"display":"Dee","full_name":"Dee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Dee 2nd April 2025
  • 5/5

    Excellent service

    Always available on the phone and UK call centre

    {"display":"BDB","full_name":"BDB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    BDB 2nd April 2025
  • 5/5

    Excellent customer service by phone and app

    Most interactions happen efficiently in the mobile app, but it’s easy to get personal answers quickly by calling up. Having a savings pot is an excellent benefit.

    {"display":"Julain","full_name":"Julain","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Julain 2nd April 2025
  • 5/5

    Great interest rates, fantastic customer service.

    Great interest rates, fantastic customer service. Couldn't get better.

    {"display":"Jackie Winstanley","full_name":"Jackie Winstanley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/538343.png"}}'s avatar

    Products from first direct
    Showing products offered by first direct

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