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Ratings based on 270 reviews Last review 4 days ago
4.74 / 5Amazing overall rating

First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People is the...

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UK's independent financial services review site. Read and write First Direct reviews, and together we can help to increase trust and transparency in financial services.

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Your First Direct Reviews (270)

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19th March 2017

Shambles

One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house thanks...

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One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house thanks to their incompetence

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2nd March 2017

A good first impression

I moved to First Direct because of their excellent customer service reviews and their regular saving account rate. I've just bought a house so I no longer have a lump of savings - however, I do want to start saving again. This savings account fits my finances...

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I moved to First Direct because of their excellent customer service reviews and their regular saving account rate. I've just bought a house so I no longer have a lump of savings - however, I do want to start saving again. This savings account fits my finances perfectly. Yes you can only deposit a maximum of £300 a month, but that suits me. By the end of the year, I'll have a nice little savings lump with 5% interest on top. Perfect!

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