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Ratings based on 287 reviews Last review 6 days ago
4.74 / 5Amazing overall rating

First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People...

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First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People is the UK's independent financial services review site. Read and write First Direct reviews, and together we can help to increase trust and transparency in financial services.

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Your First Direct Reviews (287)

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22nd May 2017

A shambles

Despite calling the bank to advise that I was transferring savings to my current account to buy a new car,I was not allowed to purchase it because they failed to acknowledge my email. I had to wait over 2hrs to get a response from the bank. Very...

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Despite calling the bank to advise that I was transferring savings to my current account to buy a new car,I was not allowed to purchase it because they failed to acknowledge my email. I had to wait over 2hrs to get a response from the bank. Very embarrassing!

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13th May 2017

Fantastic customer service shines above the rest. App could do with an update.

I have a credit card and current account with First Direct. Their customer service is second to none. Calls are answered quickly, queries are resolved swiftly and explained in a way that I understand. Being online only is not a problem at all with...

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I have a credit card and current account with First Direct. Their customer service is second to none. Calls are answered quickly, queries are resolved swiftly and explained in a way that I understand. Being online only is not a problem at all with customer service as high as this.
I do find the App and online banking clunky but love the weekly update texts which keep me well informed.
Other banks need to look to First Direct as inspiration to up their game! Well done First Direct.

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13th May 2017

Fantastic customer service shines above the rest. App could do with an update.

I have both a credit card and current account with first Direct. Their customer service is second to none. Calls are answered quickly, queries are dealt with swiftly and painlessly and always explained in a way that I fully understand. My only...

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I have both a credit card and current account with first Direct. Their customer service is second to none. Calls are answered quickly, queries are dealt with swiftly and painlessly and always explained in a way that I fully understand. My only gripe is the app is a little clunky to use as is the online application.
Other banking rivals could learn a lot from this provider's excellent to customer service.

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8th May 2017

smart online bank

a no fuss bank, with uk based call centre, which respond quickly to calls. Simple to use online banking and easy app for banking to. Clear and consistent help, support with great current account. Good security make you feel your money is in good hands

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a no fuss bank, with uk based call centre, which respond quickly to calls. Simple to use online banking and easy app for banking to. Clear and consistent help, support with great current account. Good security make you feel your money is in good hands

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7th May 2017

The bank that goes the extra mile

A bank who genuinely cares about the standard of customer service they provide, customer's needs and treating customers as equals. A brilliant bank with a new approach and innovative way of handling customer's accounts and subsequent requests,...

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A bank who genuinely cares about the standard of customer service they provide, customer's needs and treating customers as equals. A brilliant bank with a new approach and innovative way of handling customer's accounts and subsequent requests, enquires and queries. The best out there!

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7th May 2017

First Class Banking!

The customer service at First Direct is excellent. You can always get through to someone on the telephone within seconds and the support team are always knowledgable and able to deal with queries effectively and quickly. Online support is also...

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The customer service at First Direct is excellent. You can always get through to someone on the telephone within seconds and the support team are always knowledgable and able to deal with queries effectively and quickly. Online support is also exemplary with queries responded to quickly and the FAQ section of the website is very detailed. I would have absolutely no hesitation in recommending First Direct.

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2nd May 2017

Real people there 24/7

I moved to First Direct after being very unhappy with my current bank and have never regretted my decision- First Direct are a breath of fresh air in an age where everything is automated- I love the fact I can phone at 10pm and I don't have to press...

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I moved to First Direct after being very unhappy with my current bank and have never regretted my decision- First Direct are a breath of fresh air in an age where everything is automated- I love the fact I can phone at 10pm and I don't have to press numbers to indicate what department I want, a person answers the phone very quickly and actually asks me what I want!!

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