Tackle your big money questions with our Money Bites podcastListen now
Ratings based on 736 reviews Last review 2 weeks ago
4.77 / 5Amazing overall rating

First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People...

Read Full Description

First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People is the UK's independent financial services review site. Read and write First Direct reviews, and together we can help to increase trust and transparency in financial services.

5 629
4 71
3 16
2 8
1 11

Your first direct Reviews (736)

Write a review
2nd October 2019

Excellent Customer Service

I switched to First Direct a few years ago and I must say I have received fantastic customer service on every occasion that I have contacted them. I have recommended First Direct to family and friends however, my only issue is that as they don't have...

Read more

I switched to First Direct a few years ago and I must say I have received fantastic customer service on every occasion that I have contacted them. I have recommended First Direct to family and friends however, my only issue is that as they don't have an actual site they may not be able to provide all the services one may receive from other financial institutions (for e.g. I made enquiries about opening an Executor's Account but they don't provide this service). I will continue to bank with First Direct as I am generally happy with their overall service.

Write a review
19th July 2019

Not the revolutionary, fantastic system it was years ago

I have been with First Direct for over 25 years and, initially, was totally impressed with everything they do. They were revolutionary and I loved that about them. ...

Read more

I have been with First Direct for over 25 years and, initially, was totally impressed with everything they do. They were revolutionary and I loved that about them.

As the years went on I noticed that other banks were offering better deals and long-standing, loyal customers weren't seeing these benefits.

I doggedly stayed with them, partly because I didn't want the hassle of moving accounts but, mostly because their UK-based telephone service was superb (lovely staff!) and their internet banking was quick and straightforward.

Sadly, the changes they have made to their internet banking over the past few years have made quick and straightforward a thing of the past and, when I ring because I can't access my account online, I am waiting for an average 5 minutes before I get past the recorded messages to speak to a real, live person. When I mentioned this to one of the telephone staff I was told that all banks operate the same system now. This made me wonder, "Why am I staying with you then?".

I am now in the process of switching my bank account and going to be paid for doing so. I shall be sad to leave First Direct but times have changed and, regrettably, my loyalty has counted for nothing.

(The two stars awarded are because the staff are still lovely - as you long as you don't mind hanging on until you get through to them)

Write a review
23rd June 2019

Fantastic, friendly service

I have had an account with First direct for around 6 Years now and have found the 1st account fits my needs perfectly. The account comes with a £250 fee free overdraft facility that takes away the worry of going slightly overdrawn and incurring fees. ...

Read more

I have had an account with First direct for around 6 Years now and have found the 1st account fits my needs perfectly. The account comes with a £250 fee free overdraft facility that takes away the worry of going slightly overdrawn and incurring fees. When I have called their Customer service department , I have always found them a pleasure to deal with and they deal with the enquiry promptly every time . Great account, excellent service.

Write a review
10th May 2019

The best account

I've been with first direct for years. They are without doubt the best bank to deal with. Their phone service if you ever need then is second to none. The app is very good and very clear....

Read more

I've been with first direct for years. They are without doubt the best bank to deal with. Their phone service if you ever need then is second to none. The app is very good and very clear.

The back account is clear and provides everything you need.

I would highly recommend first direct to anyone. I have encouraged several family members who have also moved to first direct and are also very happy.

Write a review
9th May 2019

Poor customer service - impossibly difficult online system to negotiate

Really disappointed with this bank (in process of switching to Metro). Basically, I joined almost as soon as it opened, and was pleased to recommend for quite a long time (to quite a few people). Unfortunately - as always seems to happen - it has...

Read more

Really disappointed with this bank (in process of switching to Metro). Basically, I joined almost as soon as it opened, and was pleased to recommend for quite a long time (to quite a few people). Unfortunately - as always seems to happen - it has grown bloated with self-satisfaction, uninterested in the consumer, and very well pleased with itself. So: the reasons I'm switching are: (1) poor customer service, (2) no interest on current account, (3) difficulty of negotiating online account, (4) insane level of security being required. Other than these: fab! (not!!!!)

Write a review
1st May 2019

Rude and time-consuming

I have put up with First Direct for about two decades. They were excellent for a while but they've grown very arrogant and unhelpful over time - while their security features take forever (one gets a little fob, to create codes for every single...

Read more

I have put up with First Direct for about two decades. They were excellent for a while but they've grown very arrogant and unhelpful over time - while their security features take forever (one gets a little fob, to create codes for every single thing). I appreciate that security is an issue, but my husband doesn't have to do this, with Lloyds. Their staff are extremely offhand and unhelpful as well - and, in some ways, the worst of all - it's VERY hard to search for anything, or to accomplish tax returns, with their archaic system. I really would NOT recommend this online bank to a friend - would advise them to steer well clear, instead!

Articles related to first direct