Ratings based on 263 reviews Last review 10 hours ago
4.74 / 5Amazing overall rating

First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People is the...

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Your First Direct Reviews (263)

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19th March 2017

Shambles

One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house thanks...

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One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house thanks to their incompetence

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2nd March 2017

A good first impression

I moved to First Direct because of their excellent customer service reviews and their regular saving account rate. I've just bought a house so I no longer have a lump of savings - however, I do want to start saving again. This savings account fits my finances...

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I moved to First Direct because of their excellent customer service reviews and their regular saving account rate. I've just bought a house so I no longer have a lump of savings - however, I do want to start saving again. This savings account fits my finances perfectly. Yes you can only deposit a maximum of £300 a month, but that suits me. By the end of the year, I'll have a nice little savings lump with 5% interest on top. Perfect!

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12th February 2017

Effortless reliability

I have been banking with First Direct for at least 20years now and I've never been tempted to take my business elsewhere. If I've ever wanted a loan or an overdraft it's been dealt with over the phone in record time. The customer service team are polite...

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I have been banking with First Direct for at least 20years now and I've never been tempted to take my business elsewhere. If I've ever wanted a loan or an overdraft it's been dealt with over the phone in record time. The customer service team are polite & helpful. The online banking is simple. I can manage most things myself with very little effort. The most wonderful thing is that they don't hassle me by trying to sell me every other service they offer, as a result of which, I always consider them. For me, they set the standard for online banking & they just get better.

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