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John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.72 (69 reviews)

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2.40

Based on 69 reviews, last reviewed 30th May 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

35%

2 star

52%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Very poor service!!! I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in my home only t... Read more Reviewed on: 30th May 2025

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John Lewis Home Insurance reviews (69)

Review of the John Lewis, Home Insurance:

It's outrageous that you are unable to cancel your subscription renewal online

It's ridiculous that they make it as hard as possible to cancel your renewal. After being on hold for 15 minutes, the call centre agent even confirmed that there is no way to cancel the policy online and you have to do it over the phone. If they're as scandalous with their claims as they are with their basic business practices, I would avoid. Reviewed on: 20th February 2022

'Premium' level buildngs home insurance is appalling

We have a relatively small claim for building damage to an untanked cellar. It has been 8 months and despite it being a simple new plasterdboard, skim and repaint job they have not managed to organise it. I am so glad we are not dealing with a huge claim for serious damage as they are incompetent and ineffectual as they are not really involved. They charge high fees using the JL brand but it is underwritten by RSA (Royal Sun Alliance) who subcontract their work to BVS ( Building validation solution) who subcontract their work to MA Assist who subcontract the work to whoever they can muster up in the world of cheap builders. Laughably the assessor claimed that just two of four walls of a cellar, filled like a swimming pool by a burst pipe , were damaged. The whole process has been ridled with incompetence like this. They are worthy of an investigation by the FSA and I wouldn't be surprised if they soon feature on the TV show that names and shames companies like this! Reviewed on: 19th November 2021

so far so good...

This is in part a comment on 2 recent reviews. Mike's experience below is known as "price walking". They've all been doing it. I've had the exact same experience with Direct Line. Switched to John Lewis just today. Better policy for less than half the renewal quote. Let's hope that the FCA's long-awaited new rules stop penalising loyalty... As to Stefan Phillips's lament about the policy wording for theft - whoever you talked to didn't know what they were talking about. Nobody's home insurance works like that. Just to be sure, I asked the question today. It turns out that JL's theft coverage is just like everybody else's. They all specify that the house should not be unoccupied for more than x consecutive days. Typically 30 or 60 days. Unless your grocery shopping trips take longer than the x days, you should be fine. Reviewed on: 11th September 2021

Do not renew your home insurance with John Lewis

We have been with John Lewis home insurance for the past 4 years, we received our renewal quote of £722.04. This showed an increase on the previous year. We made an enquiry on a comparison site and received exactly the same cover with a lower excess figure for £298.32 this was with Nationwide Building Society. We then discovered the policy was underwritten by RSA which is the same company that under wrote the John Lewis policy. Moreover paying by monthly direct debit incurs zero interest with Nationwide and 21.1% interest with John Lewis. My summary is: A massive rip-off don't use John Lewis for home insurance. Reviewed on: 26th July 2021

Home insurance to avoid

I just purchased the gold cover for buildings and contents insurance from John Lewis. Everything seemed fine until after I paid and they sent the policy wording. The bottom line is that nothing is insured if I leave the house. I called the John Lewis representative and gave an example of the policy wording for Theft or attempted theft, here is states that you are not covered whilst your home is unoccupied. The example I gave was, so I go to do my grocery shopping and whilst I am out my home is Brocken into and I am burgled, John Lewis confirmed on the telephone that I would NOT be covered for any items stolen. What a scam. How many people can be short changed here is they do not carefully read the policy wording. I am left speechless with John Lewis that they provide this exceptionally deceitful and poor service. Reviewed on: 10th June 2021

Rip Off

Home insurance scam. Check the small print! you will find out you are not covered for half that you think. Unprofessional from the start, came out and broke all covid rules and guidelines, stated we would be covered if we could supply boundary information to confirm, when supplied made more excuses and demands to try and get out of settling the claim, even though we have been told we are not even covered for half of it as its in the small print! If you have a electric bike, you are not covered even if you pay extra for bike cover! Rip-off The customer service is awful we will certainly be looking for a new insurer. Reviewed on: 28th April 2021

Great customer service

No problem with the company. Have been with them for 8 years. Reviewed on: 13th July 2020

Friendly and approachable

Tt have always been helpful giving me the best deal for my circumstances. Reviewed on: 30th July 2019

easy

uncomplicated procedure to get a quote and instigate insurance. Enquiries were answered simply. Fair price with cash-back. Reviewed on: 6th July 2019

No problems

Never had any issues with the and they gave me the best deal Reviewed on: 4th July 2019

Great value

Great value for money and great support with any queries we may have Reviewed on: 2nd September 2018

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