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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Payment problem

I tried to pay and was given three options: 1) minimum amount, 2) full amount, 3) something in between. There is no box to click on and so I went to "Make payment". I got a message telling me that my payment was successful but no indication of how much I paid. I rang customer services. I was on hold for 19 minutes during which the female robot told me almost 60 times that they were busier than expected. The agent told me that there are boxes to click on but they aren't visible. He was unable tell me how much I paid and wouldn't know for 24 hours. An absolute shambles! Reviewed on: 26th November 2016

They seem incapable of fixing their own mistakes, or indeed of communicating at all.

Note - this review relates to the John Lewis Partnership card, not John Lewis in general. Back in September, they made a small mistake in processing one of my transactions. Since then I've phoned, written and used their secure messaging service. None of these has produced any response at all. They seem to be in some sort of melt down. I've just arranged to get a new credit card from a different supplier. Avoid the John Lewis Partnership card at all costs. Reviewed on: 24th November 2016

(new) Website is major backward step

New website is a major backward step with loss of simple functionality: - No longer gives total of transactions pending - you have to calculate yourself whereas previously was there - No longer able to download statements in useful format - MS Money version missing, plus cannot download a PDF copy of statement, yet they want you to go paperless! Reviewed on: 23rd November 2016

Appalling

Around 6 months ago I had a phone call from JLFS saying my card had been compromised and that they would stop my card and issue a new one. Fine. All went well and the card arrived and no problems. Excellent service I thought. In November my bank pointed out that I had several out of date, unused for months direct debits that they felt was a risk to my account security and should be cancelled. One of these was to pay the full amount of my Partnership card each month and quoted the old, cancelled by JLFS card. I carefully checked that the new card had a direct debit, it did, so I cancelled the old card number DD. In November no DD was taken for the new card. Duly phoned them the day after it was due to be told I had cancelled the DD. They simply could not grasp that they had set up 2 DDS and that the new card was active on my bank account. "No it's all cancelled at our end". Did not bother as most companies do to query why it had been cancelled. So I am fortunate enough to be able tell them I'll pay off what I owe and it's goodbye from me! Cancel the account. Frankly the service from all areas of John Lewis seems bogged down in red tape. I have had problems with the stores. Lovely people but working with their hands tied behind their backs. That's another story. Reviewed on: 22nd November 2016

ONGOING LACK OF CUSTOMER AWARENESS ISSUES

Bland boiler plate apologies. Site still lacks functionality and unable to download statements into e.g money format. What a shame - previous website much better. JLP are in reverse gear. Reviewed on: 22nd November 2016

Worst service ever - refused to deal with suspected fraud

I have this credit card and have recently noticed an unexplained transaction on my statement relating to an overseas payment which I did not make. I followed the John Lewis Partnership Card instuctions for querying a transaction, a process for which I will be penalised to the tune of £5 if John Lewis can prove me wrong. According to the procedure I downloaded and printed a form then posted it to John Lewis. I did not receive any acknowledgement of this and I have been waiting two months. I then logged on to my account on the John Lewis website and used the online messaging service to query the transaction. Again I have had no response. I have tried calling the John Lewis telephone line many times but have never been answered despite me holding for over an hour each time and incurring large call charges. There now appears to be no way for me to report what I believe to be a fraudulent transaction Reviewed on: 22nd November 2016

Simply horrendous

I recently moved house, trying to get them to answer the phone is a joke, the website doesn't work and they don't reply to letters. Reviewed on: 21st November 2016

Gone to the Dogs!

UTTER DEBACLE! For many years, JLFS could be trusted to deliver prompt professional service but gradually, over the last 18 months, this has degenerated into a complete shambles. I need to order a new card and am currently 28 minutes into an endless repetition of muzak, while waiting to speak to someone. This is my third attempt to speak to someone.....I abandoned the last attempts after 44 and 53 minutes respectively! Finally answered....They are unable to send out a new card with a longer expiry date without reporting my card stolen! (Even though it hasn't been!) So, I would have to be without any card at all for about two weeks. What a complete waste of time and effort........Time to move on, methinks. Reviewed on: 21st November 2016

Appalling Service

I have had a JL credit card for years. l always paid off in full every month by direct debit. Last month there was a fraud of several hundred pounds on the account. JL said they woud refund it - it took 5 phone calls to get it done - then promised my direct debit would not include the amount of the fraud. But it did, and if I had not had enough in my bank account I would have been embarrassed with the bank, and sustained bank charges. JL Then denied saying the direct debit would not include the fraud, even though I had the name of the person who said it and the time of the call. They eventually agreed to refund the sum to my bank account - they did - and to credit my account with a number of points as compensation - they didn't. Rang today. No record of the points to be added. Told them to listen to phone calls. Eventually they agreed to give me what they promised over a week ago. We will see if this transpires. What a waste of time and energy this shower are. As soon as this gets sorted, I will look elsewhere for my financial needs. Reviewed on: 18th November 2016

Used to be good. Now appalling

I used to like Partnership Card and have spent many thousands on it. This year, for the first time I needed to dispute two transactions. The customer service on the two occasions - just the time you test the quality of protection a card supposedly provides - was complex, very slow and extremely unhelpful. More recently, if you try to get hold of them on the phone you will be left waiting for over an hour. Try to log into your account using the new website? Forget it. It's almost impossible to even create a new user name. I have learned to my cost to finally cease being so loyal and find another card company... Reviewed on: 18th November 2016

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