Write a review

Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.39 (855 reviews)

View other Nationwide products

4.35

Based on 855 reviews, last reviewed 4th Mar 2025

800% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

69%

17%

Latest highest rating:

5

Kind, caring, efficient and ethical. As a 69 year-old I have rarely had a good experience of banking. Following traumatic life events during covid when Barclays made my life a misery I s... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

So far an absolute joke of an establishment. So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service... Read more Reviewed on: 27th February 2025

Read all reviews See your review

About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (855)

Review of the Nationwide, FlexAccount:

Sadly not good anymore.

Sadly not good anymore. I have been loyal to Nationwide for decades as I believe in the concept of building society banking, but their chatbot process is excruciating, their customer service poor (for example asking what your contact preference is then repeatedly ignoring it), and there is no interest on their standard current account Reviewed on: 27th February 2025

My local branch are friendly and helpful

My local branch are friendly and helpful Reviewed on: 26th February 2025

Nationwide have always given me reliable service and...

Nationwide have always given me reliable service and been helpful if I have approached them in branch or via phone. I also appreciate their ethics. Reviewed on: 26th February 2025

They are a good banking provider with good incentive...

They are a good banking provider with good incentives like fast hassle free banking. Reviewed on: 26th February 2025

How to feel valued and appreciated.

I always feel valued and welcomed at Nationwide with always a person to help me when necessary. Rarely do I have a problem but always is it very soon sorted out. I also get interest on the money in my account. Nothing is too much for the staff to help you. Reviewed on: 26th February 2025

Ver pleased with Nationwide's Flex account

Have had this account - in various forms - for over ten years. Always happy with customer service. The app is user-friendly and allows me to stay on top of my finance and transactions. I recommended a similar account to my teenaged son who has also grown fond of Nationwide's offers and service. Reviewed on: 26th February 2025

Easy to manage either through app or from the computer.

Easy to manage either through app or from the computer. Clear sources of information. Reviewed on: 6th February 2025

I have been banking with them for 19 years its a go...

I have been banking with them for 19 years its a good bank Reviewed on: 3rd February 2025

App is seriously lacking

I took advantage of the £175 switch offer that Nationwide were offering. At first, everything was good however, I soon realised Nationwide’s app and technology is seriously lacking. The app is very limited in what it can do and the lack of Push Notifications through the app to warn of upcoming Direct Debit payments is infuriating. Furthermore, Nationwide’s text alerts are too basic and not detailed enough. Not being able to use the Post Office to deposit cash or cheques is also annoying. Whilst I appreciate they are keeping their branches open, we don’t live that close to one so having access to bank at the Post Office would make life easier (or allow for cheques to be deposited through the app - that would be even better!). Reviewed on: 17th January 2025

Everything is excellent.

Everything is excellent. Responds immediately and resolves whatever I need. When I call, they are very nice and explain step by step what I have to do! Reviewed on: 14th January 2025

Easy to use and good value

Simple to use. Free to use. Free small overdraft. Reviewed on: 28th November 2024

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Account
from NatWest 4.47 from 87 reviews
Everyday Current Account
from Santander 3.74 from 152 reviews
Current Accounts
from Zempler Bank (formerly Cashplus) 4.86 from 6466 reviews

There's still more to see!

Nationwide has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub