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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.96 (324 reviews)

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3.90

Based on 324 reviews, last reviewed 29th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

Excellent Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (324)

Review of the Nationwide, FlexPlus:

Useful benefits compared to other package accounts

I never really expected myself to buy a packaged account, as typically they come with several products that are not particularly useful. FlexPlus however is a different breed of packaged account, which, for my circumstances, actually comes in useful. Particularly, we travel to europe by car fairly often, and the combination of travel insurance, european breakdown cover and fee-free cash withdrawals at the visa rate is really handy and means it's one less thing to think about when we go away - actually three less things! The extras are not just bog-standard insurances but are actually quite comprehensive in what they cover. I have actually used the breakdown cover and they were very helpful at the call centre in answering my questions about the policy, quickly arranging for a local recovery company to tow the car from home to a local garage. On top of this the mobile phone cover and extended appliance warranty are reasonable additions (sadly though an electric oven doesn't count as an appliance so this has been of less use to me as it is the only appliance I have purchased since opening the account) I would also like the option of a contactless card rather than apple pay which only a small minority can use. Overall this is an account with an excellent set of benefits and I have had no problems with the running of the account. For anyone who will make use of these benefits I would recommend it. Reviewed on: 20th November 2015

Awful mobile phone insurance.

Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a screen replacement in town. But by using the insurance I'm without a phone for a week. Reviewed on: 29th December 2025

After years of paying for the FlexiPlus account for...

After years of paying for the FlexiPlus account for its gadget cover, I made a claim for my broken iPhone. The experience with the external insurance administrator was poor. They were unhelpful, offered no loan phone option, and expected me to mail my device—which holds all my confidential data—creating significant hassle and security anxiety. The hurdles in the claims process are disappointing and not what you expect after years of premiums. I've now cancelled FlexiPlus. My advice is to get gadget insurance elsewhere where you can get local, practical help. A real shame, as Nationwide's core banking services have always been great for me. Reviewed on: 23rd December 2025

Excellent

Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Have been with Nationwide for many years and they ar...

Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make everything easy. Had a potential scam and they kept me informed and solved the issue - traced the money and then solved the problem. I had a new card within a few days. Excellent Reviewed on: 13th June 2025

Good range of perks which are very easy to access wh...

Good range of perks which are very easy to access when needed. We have used the breakdown cover, joloday insurance and phone insurance and in all cases were more than satisfied. Reviewed on: 12th June 2025

Best account for Seniors

Best account for Seniors with travel insurance coverage Reviewed on: 12th June 2025

Let me down completely in my hour of need

After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on holiday in the northern hills of Spain. The operator was mostly interested in finding a get out clause from helping me, which he did, as my van is self converted as a camper van, so not covered it seems. I'm leaving. I can't stay with a company that looks for how not to help you when you're in your hour of need. Reviewed on: 27th May 2025

Free foreign atm cash withdrawals

I love the free foreign atm withdrawals from the flexplus. I travel abroad a lot so the monthly fee is well worth it. Reviewed on: 16th April 2025

Been a customer since 1985.

Been a customer since 1985. No desire to change. Great service, great App, great value products and services. Reviewed on: 13th April 2025

FlexPlus account is good value for money.

The FlexPlus account is really good value for money. The monthly fee is £18 and includes mobile phone insurance, travel insurance and breakdown cover! And I love that Nationwide pay their customers when things are going well! Reviewed on: 10th April 2025

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