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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (666 reviews)

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4.49

Based on 666 reviews, last reviewed 14th Feb 2025

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Quick response. No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (666)

Review of the Family Building Society, Savings:

The staff both in branch and on the telepohne are ve...

The staff both in branch and on the telepohne are very helpful, patient and knowledgeable. It would however, be a great advantage to be able to see your password as you type it so that you could spot errors and rectify them. It can be time consuming if you have made an error e.g. typed a capital letter by mistake but you do not know what the error is. The savings rates are however very competitive and hard to beat! Reviewed on: 3rd February 2025

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

prompt, efficient service

Very pleasant telephone conversation, wherein everything I asked was sorted for me. Reviewed on: 13th February 2025

Call was answered promptly and sound advice provided

Call was answered promptly and sound advice provided Reviewed on: 11th February 2025

Family Building Society savings accounts

Discovered Family Building Society on money saving expert site. Very happy with savings options, customer service and choices offered Reviewed on: 10th February 2025

A very dishonest society

I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told their customers is that each month they would enter blank tickets into the draw meaning if a black ticket was picked out, no member would win a cash prize. I spoke to a staff member to ask how ofter did blank tickets get drawn to be told quite often, this shocked me and I question the legality of this dishonest behaviour. I was so shocked that I purchased a £10,000 premium bond instead. Also what angers me about Family Building Society is that each year they send out a customer questionnaire asking for our thoughts, each time I receive this I make it clear I dislike being called Mr and prefer to be called by my first name. How difficult can it be for Family Building Society to train their staff to ask customers how they wish to be addressed and not presume that everyone wants a title forced upon them. I received a letter recently stating that they will now be paying interest less than the bank of Englands pathetic 4.75% On my questionnaire I stated that Family Building Society interest rates were appalling and they should set the example and introduce 10% bonds. They need me running their society. My advice to you is DO NOT open an account with Family Building Society they are by far one of the worst Building Societies out there today. Neglecting savers and encouraging borrowing. A very irresponsible way to behave. Shame on you Family Building Society your customers deserve better. Reviewed on: 8th February 2025

Found The Family Society very helpful...

Just phoned and found The Family Society very helpful via Erick Dodd. exceptional help in a friendly professional manner Reviewed on: 4th February 2025

My request was dealt with quickly

My request was dealt with quickly and efficiently with no fuss. Reviewed on: 3rd February 2025

Very friendly and professional whilst talki...

Luke was very friendly and professional whilst talking us through the steps of transferring funds into a Family Building Society bond. We have also spoken to some of his colleagues who have been equally friendly and helpful. It's so refreshing to have calls answered promptly and efficiently. Reviewed on: 3rd February 2025

Very helpful customer service team

It was necessary to speak to customer service on a number of occasions to resolve a particular problem in opening a new savings account. Everyone we spoke to were very kind and very helpful and eventually were able to resolve our problem Reviewed on: 30th January 2025

A human friendly voice

Have phoned Family twice , if I remember correctly the names of the people taking my call were Olivia and Catherine,both were professional,knowledgeable and friendly giving me clear instructions and guidance always showing patience with my slow grasp of technology……..a wonderful change from automation Reviewed on: 28th January 2025

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