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TSB reviews

TSB Logo
Rated Average 3.45/5

TSB reviews

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Unverified business
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Average based on 694 product reviews

Average score of 3.45/5
5 star
46%
4 star
19%
3 star
7%
2 star
4%
1 star
24%
Reviews for TSB have trended positively over the past 90 days

Latest positive rating

5/5

I really appreciate the mobile cheque deposit facility

Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and... Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and authorisations are quick and fuss free. I went into the bank once to deposit some cash and the staff were really friendly and helpful. Read more Read less

Latest negative rating

1/5

Very difficult to raise a complaint

Very difficult to raise a complaint

{"display":"Mike","full_name":"Mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Classic Account
Mike 12th June 2025

About TSB

Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

TSB still have branches nationwide. There's also a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

TSB offers a range of savings accounts, including cash ISAs, bonds, easy access accounts and children's accounts. TSB also offers mortgages and personal loans, as well as home, life and travel insurance.

TSB at a glance

Contact details

Phone
03459 758 758
Social media

Reviews for TSB

Showing 11 of 694 company reviews

Very difficult to raise a complaint

Classic Account 12th June 2025

Very difficult to raise a complaint

Rated Terrible 1/5
Read more product reviews

I really appreciate the mobile cheque deposit facility

Cash Account 12th June 2025

Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and... Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and authorisations are quick and fuss free. I went into the bank once to deposit some cash and the staff were really friendly and helpful. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Very good.

    Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in... Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in general. But everything got sorted very easily. Read more Read less

    {"display":"Marky","full_name":"Marky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    Marky 26th May 2025
  • 1/5

    SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! AVOID!

    SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! Firstly it took over 3 months to open the account because the application process is insane. They sent... SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! Firstly it took over 3 months to open the account because the application process is insane. They sent back our application SIX TIMES! Each time we would re-do and resend it, wait another week while they re-reviewed it, and then each time they’d tell us some new thing was missing or incorrect. Meaning the review team kept missing each mistake the five previous times. Then once the account was finally open, the online and app user experiences are both incredibly limited in what you can actually do. The app is the worst. You literally cannot even do an international transfer or search for a transaction farther back than 6 months! Then when we received our first large payment from a new client (£85k) they froze our account without contacting us first and kept it frozen for over a week while they claimed to be verifying the source of the payment! We ended up losing the client because this, in turn, caused us to be delayed over a week in beginning the project since we couldn't access the necessary funds! We made multiple complaints about this which were ignored and finally we received a letter saying they reviewed the situation and found themselves to be in no fault. That was the final straw. We closed the account and moved to Barclays which has been fabulous so far. WORST BANKING EXPERIENCE EVER. AVOID! Read more Read less

  • 5/5

    Great bank and service over all.

    Great bank and service over all. Made me feel really supportive and ultimately a respected customer.

    {"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    David M 22nd April 2025
  • 4/5

    TSB mortgage nahhh

    £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance.

  • 4/5

    Good switch offers, but complicated switch terms

    I like the switching offers but the terms are quite complex and difficult to keep track of whether you are meeting the requirements of the switch

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    Anonymous 20th April 2025
  • 5/5

    Fast meat bank I’ve ever used amazing customer service

    Fast meat bank I’ve ever used amazing customer service

    {"display":"Joe redhead","full_name":"Joe redhead","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    Joe redhead 19th April 2025
  • 4/5

    Banking app

    Banking as normal, nothing outstanding

  • 1/5

    TSP Banking’s business banking service is extremely...

    TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, seriously disrupting customers' normal operations. This practice... TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, seriously disrupting customers' normal operations. This practice causes significant inconvenience and frustration. Such poor service severely damages customer trust and needs immediate improvement. Do not choose TSP – their service is terrible! Read more Read less

    {"display":"tony t","full_name":"tony t","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1180112.png"}}'s avatar
    Business Banking
    tony t 15th April 2025
  • 1/5

    Worst bank ever.

    I got lied to and when I complained the closed my account.

    Products from TSB

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