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TSB reviews

TSB Logo
Rated Average • 3.45/5

TSB reviews

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Unverified business
Last reviewed within 21 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Average based on 691 product reviews

Average score of 3.45/5
5 star
46%
4 star
19%
3 star
7%
2 star
4%
1 star
24%
Reviews for TSB have trended negatively over the past 90 days

Latest positive rating

5/5

Great bank and service over all.

Great bank and service over all. Made me feel really supportive and ultimately a respected customer.

{"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash Account
David M 22nd April 2025

Latest negative rating

1/5

TSP Banking’s business banking service is extremely...

TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, seriously disrupting customers' normal operations. This practice... TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, seriously disrupting customers' normal operations. This practice causes significant inconvenience and frustration. Such poor service severely damages customer trust and needs immediate improvement. Do not choose TSP – their service is terrible! Read more Read less

{"display":"tony t","full_name":"tony t","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1180112.png"}}'s avatar
Business Banking
tony t 15th April 2025
See more reviews for TSB products

About TSB

Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

TSB still have branches nationwide. There's also a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

TSB offers a range of savings accounts, including cash ISAs, bonds, easy access accounts and children's accounts. TSB also offers mortgages and personal loans, as well as home, life and travel insurance.

TSB at a glance

Contact details

Phone
03459 758 758
Social media

Reviews for TSB

Showing 11 of 691 company reviews • Last reviewed within 21 days

Great bank and service over all.

Cash Account • 22nd April 2025

Great bank and service over all. Made me feel really supportive and ultimately a respected customer.

{"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

TSB mortgage nahhh

Classic Account • 21st April 2025

£100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance.

{"display":"Herbert Appleby","full_name":"Herbert Appleby","avatar":{"url":"\/assets\/uploads\/avatars\/users\/14582.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 4/5

    Good switch offers, but complicated switch terms

    I like the switching offers but the terms are quite complex and difficult to keep track of whether you are meeting the requirements of the switch

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    Anonymous 20th April 2025
  • 5/5

    Fast meat bank I’ve ever used amazing customer service

    Fast meat bank I’ve ever used amazing customer service

    {"display":"Joe redhead","full_name":"Joe redhead","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    Joe redhead 19th April 2025
  • 4/5

    Banking app

    Banking as normal, nothing outstanding

    {"display":"Russell k","full_name":"Russell k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    TSP Banking’s business banking service is extremely...

    TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, seriously disrupting customers' normal operations. This practice... TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, seriously disrupting customers' normal operations. This practice causes significant inconvenience and frustration. Such poor service severely damages customer trust and needs immediate improvement. Do not choose TSP – their service is terrible! Read more Read less

    {"display":"tony t","full_name":"tony t","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1180112.png"}}'s avatar
    Business Banking
    tony t 15th April 2025
  • 1/5

    Worst bank ever.

    I got lied to and when I complained the closed my account.

    {"display":"Maz B","full_name":"Maz B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1172492.png"}}'s avatar
  • 5/5

    Feedback - Good customer service, prompt.

    Good customer service, prompt. Can usually sort any problems out without any trouble. Secure to use on line.

    {"display":"Christine Hamer","full_name":"Christine Hamer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy to save

    simple easy to use app Easy to save Happy days

    {"display":"running free","full_name":"running free","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Saver
    running free 2nd April 2025
  • 5/5

    I have got a save and spend account which is excelle...

    I have got a save and spend account which is excellent as I’m saving money without even noticing

    {"display":"LJ","full_name":"LJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    LJ 2nd April 2025
  • 5/5

    really appreciate the mobile cheque deposit facility

    Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and... Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and authorisations are quick and fuss free. I went into the bank once to deposit some cash and the staff were really friendly and helpful. Read more Read less

    {"display":"Gary Keaney","full_name":"Gary Keaney","avatar":{"url":"\/assets\/uploads\/avatars\/users\/645695.png"}}'s avatar

    Products from TSB
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