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TSB Reviews

Ratings based on 330 reviews Last review 2 days ago
3.99 / 5Great overall rating

Formerly part of Lloyds, TSB relaunched as a brand new bank in...

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Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

A full service bank, they offer a range of savings account types, including cash ISAs, bonds, easy access accounts and children's accounts.

TSB also offers a full range of mortgages and personal loans, as well as home, life and travel insurance.

TSB is one of the more well-represented banks on the high street, with over 500 branches nationwide.

Alongside this, there's a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

You can read the Smart Money People community's reviews of TSB below. If you're a TSB customer, let us know if you think they're a good bank.

5 170
4 81
3 24
2 15
1 40

Your TSB Reviews (330)

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12th November 2018

As useless as a chocolate fireguard

With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look...

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With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look at any popular Fintech banks like Monzo, you won't regret it.

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8th November 2018

Easy to understand on-line and via my phone

I opened this account in Branch, the account t & c are clear, there is a reasonable interest rate on your savings, and I can access my money on-line, via my phone app, and by card quickly and easily, the security I set up on my savings means I feel...

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I opened this account in Branch, the account t & c are clear, there is a reasonable interest rate on your savings, and I can access my money on-line, via my phone app, and by card quickly and easily, the security I set up on my savings means I feel protected against on-line fraud. Plus the staff in branch explained everything I needed to know, they could not do enough for me.

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6th November 2018

Customer service above and beyond

I'm writing to inform you of the incredibly high standard of customer service at TSB, Carmarthen. Staff are extremely friendly, helpful, hard-working and patient. The access and delivery is both effective and efficient. I'd highly recommend using TSB...

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I'm writing to inform you of the incredibly high standard of customer service at TSB, Carmarthen. Staff are extremely friendly, helpful, hard-working and patient. The access and delivery is both effective and efficient. I'd highly recommend using TSB which is why I've given a 5 star rating. Thank in reading, Paul Jenkins

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22nd September 2018

Stay away from tsb

Had an account and internet banking for one day. They could not tell why the account had closed down as no product passed a credit check to open the account given a sort code and account number then nothing. Bank manager clueless to help contact...

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Had an account and internet banking for one day. They could not tell why the account had closed down as no product passed a credit check to open the account given a sort code and account number then nothing. Bank manager clueless to help contact centre state you need to go to the branch. After a load of crap on the phone and the branch I can truthfully say not to trust or use this bank in anyway. They are worse than useless and I am still missing money transferred to them from my old bank that is now my current bank after transferring to this lot of ejits, staff at branches and call centres are being made ejits by bosses unable to properly manage a bank. The best thing for this lot is to go bust and start again. DO NOT USE and if you do RUN AWAY FAST the harm that they have done myself and my business is unbelievable.

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19th September 2018

Poor customer service

Terrible customer service!!!! Customer service will respond to your complaint in 8 weeks! Debit card cancelled due to fraud on account, after 2.5 weeks of waiting for new card, I phone to find out that the replacement card had not been...

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Terrible customer service!!!! Customer service will respond to your complaint in 8 weeks! Debit card cancelled due to fraud on account, after 2.5 weeks of waiting for new card, I phone to find out that the replacement card had not been ordered....get passed from dept to dept all who say it is not their responsibility and they cannot assist... after 2 hrs 40 minutes on the phone I get told it will be another 10 days before a new card will arrive.. but don't worry as you can go into the branch with your passport for funds! Easier to cancel account and transfer funds to another bank.... 28 years with this bank and did they care about losing my customer.. of course they didn't.

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17th September 2018

AVIO aka SHADY SCAM ARTISTS

Avio Credit will Rob, Lie, Cheat and Steal your money. They provided me a loan with 134.09% interest rate. When I asked if they could connect me to the finance department they said no. When I asked for a breakdown of the 1000.00 I paid over 3 months...

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Avio Credit will Rob, Lie, Cheat and Steal your money. They provided me a loan with 134.09% interest rate. When I asked if they could connect me to the finance department they said no. When I asked for a breakdown of the 1000.00 I paid over 3 months they said we don’t have a system that shows that. One lie after another. BEWARE!!!

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20th August 2018

a farce from day one

I switched to them because Yorkshire bank had a poor online service. Compared to TSB though it was magnificent. I was completely shut out of my online account for two weeks. I live 30 miles from the nearest branch. Utter disaster of a bank, it...

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I switched to them because Yorkshire bank had a poor online service. Compared to TSB though it was magnificent. I was completely shut out of my online account for two weeks. I live 30 miles from the nearest branch. Utter disaster of a bank, it deserves to go under and the CE should have his bonus withheld and lose his job!

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