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TSB Reviews

Ratings based on 433 reviews Last review 1 week ago
3.93 / 5Great overall rating

Formerly part of Lloyds, TSB relaunched as a brand new bank in...

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Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

A full service bank, they offer a range of savings account types, including cash ISAs, bonds, easy access accounts and children's accounts.

TSB also offers a full range of mortgages and personal loans, as well as home, life and travel insurance.

TSB is one of the more well-represented banks on the high street, with over 500 branches nationwide.

Alongside this, there's a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

You can read the Smart Money People community's reviews of TSB below. If you're a TSB customer, let us know if you think they're a good bank.

5 216
4 106
3 33
2 20
1 58

Your TSB Reviews (433)

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3rd July 2020

Bullies

FRoze my account for transferring money to my own family because I wouldn’t say lol what my Nanna needed the money for absolutely disgusting I’m 5 months pregnant with no money and supposed to be isolating because of corona told by tsb go the bank whe ...

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FRoze my account for transferring money to my own family because I wouldn’t say lol what my Nanna needed the money for absolutely disgusting I’m 5 months pregnant with no money and supposed to be isolating because of corona told by tsb go the bank whe it’s less busy absolutely diabolical bank stay well clear or change to another bank ASAP !!!

Natalie 's avatarNatalie
(0)
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1st July 2020

the bank does not care about people

My Business bank account blocked by TSB without any notice. I have complained by email and go though TSB website. No one to handle it for 2 weeks. I got their call today. Their customer service was not willing to listening my complaint and shutting at...

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My Business bank account blocked by TSB without any notice. I have complained by email and go though TSB website. No one to handle it for 2 weeks. I got their call today. Their customer service was not willing to listening my complaint and shutting at me when I ask they put their words in writing. very bad experience.

Helen Wang's avatarHelen Wang
(0)
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17th June 2020

ARROGANT, LIE, AVOID THIS BANK AT ALL COSTS

I LEFT TSB TWO YEARS AGO after failing to support me with a section 75 claim which should have been refunded for failing and faulty service, they did not stand by me. Poor customer service also made me leave, only used it as a savings current account...

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I LEFT TSB TWO YEARS AGO after failing to support me with a section 75 claim which should have been refunded for failing and faulty service, they did not stand by me. Poor customer service also made me leave, only used it as a savings current account as such a poor bank customer service wise so didn't deserve the business.
I emptied my account and wrote to close it. Never heard from them again until a year later i get a email out of the blue. In it I find they had not closed the account PAID a automatic payment to an insurance company I was completely unaware of and then been adding interest for a year without sending any letters or anything a whole year or more. I wrote a complaint stating I had closed the account why were you paying people from a closed account. They did not close it and stated they did not receive my letter which i do not believe at all. SO if this was fact, Why would a bank then keep adding interest to a dormant account with no money in it or transactions for a year without contacting the person? It is appalling to keep adding interest to a dormant account that no one has accessed at all since TSB made the autopayment a year, before as they had failed to close it. Something wrong her win protecting customers. Auto payments should never be allowed to be taken anyway as people change accounts regularly. SO TSB is liable here
I went to The FSO where TSB told them they had been posting me statements for a year, i kept denying it as 12 statements or more don't get missing, I pressed for investigation it tuned out they had only sent them to the online account, keeping accounts one paying auto payments you have not sanctioned and try to deceive you with interest, on an account which was supposed to have been closed. So TSB will lie through their teeth and argue the opposite of the truth. A untruthful firm who will fabricate anything, make out they have not had your letters and not stand by you as there customer, SO many complaints like this the ombudsman should be investigating all cases of complaint as there is so many. Don't let TSB get away with lies and poor service, take it to the ombudsman, they need to be shut down.

justwannahelp's avatarjustwannahelp
(0)
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10th June 2020

Worst service I have ever had

Over 4 weeks ago I applied for a business account with TSB. I proved my identity and was told it would be 2 days. Still not heard a thing, call them and they are to busy. Ask for a call back and they don’t call back. ...

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Over 4 weeks ago I applied for a business account with TSB. I proved my identity and was told it would be 2 days. Still not heard a thing, call them and they are to busy. Ask for a call back and they don’t call back.
The log in details ask for the same thing over and over again, process application. It then sends a email saying we have received your application please prove identity. Horrendous service. I really hope this is not affecting the credit score.

Nathan Pembleton's avatarNathan Pembleton
(0)
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8th June 2020

Take your business elsewhere.

TSB couldn't organise the proverbial. They have never recovered from the massive computer cock-up last year. Indeed the service and facilities have got much worse overall. For example, something as simple as printing off a list of a customer's Direct...

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TSB couldn't organise the proverbial. They have never recovered from the massive computer cock-up last year. Indeed the service and facilities have got much worse overall. For example, something as simple as printing off a list of a customer's Direct Debits/Standing Orders can no longer done in the branch - why?. Another: despite my wife and I both being named on our joint account, only my name shows up on a statement printed from on-line banking. Thus, how does one prove to another financial institution that it IS a joint account, when they ask for a PDF bank statement? And now, every time I try and log into my accounts (any of them - business or personal), I have to go through being sent a One Time Code, despite being told on the screen that if I go through the 'Trusted Device' procedure, this will stop? (I know all banks will have to adopt O.T.C.s by law soon, but why offer a current alternative that won't work?). BTW, I have written this while waiting on the 'phone for TSB customer services to answer - it's been over three quarters of an hour - "we'll be with you soon". I don't think so! If I had the time I would transfer all of our TSB accounts elsewhere. In fact, it's getting to the stage that it might take less time to do that than continue with all the problems TSB are causing. My advice to anyone looking for even the minimum service and function from a bank is, don't bother with TSB.

Mr. Smith's avatarMr. Smith
(0)
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29th April 2020

Time to leave TSB

I am self isolating and have been for five weeks,however I need to carry out some transactions...

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I am self isolating and have been for five weeks,however I need to carry out some transactions .
I have attempted to register for internet& telephone banking.
In order to do so the process means I receive a PIN number which would be sent to my home or mobile number,obviously I am not at home and because of the remote location I am staying at the moment I have no mobile signal.
For security reasons,they Have refused to use the number of my current location or use my email address.
As a result,I will now have to make a 140 round trip to Inverness.
It’s my only option.
Going to close my account at the first opportunity

Peter Burd's avatarPeter Burd
(0)
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26th March 2020

Customer service support

During this current virus outbreak it has meant self isolation and big concern over how to manage financially. TSB has personally contacted me to offer any assistance they can to support me throughout this ordeal. I found the service offered...

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During this current virus outbreak it has meant self isolation and big concern over how to manage financially. TSB has personally contacted me to offer any assistance they can to support me throughout this ordeal. I found the service offered incredibly thoughtful and compassionate.
In particular, Edward, who is based at the Exeter TSB branch, went out of his way to assure me that I would be looked after in any way possible financially due to having disabilities. It provided great relief and I'm grateful.

Evelyn Lee's avatarEvelyn Lee
(0)
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20th March 2020

Internet Banking......HA HA HA HA

Slow service, can't close an account online have to download form and take to branch (if still open). If security get involved over a payment you'll be asked to phone and then shunted from one queue to another. BTW if you use google chrome the TSB...

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Slow service, can't close an account online have to download form and take to branch (if still open). If security get involved over a payment you'll be asked to phone and then shunted from one queue to another. BTW if you use google chrome the TSB system doesn't like your pop-up blocker.

Howard Rowlands's avatarHoward Rowlands
(1)
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12th March 2020

Most greedy bank in the UK, stay away.

For over 20 years I had an arranged overdraft with Lloyds before I was hived off to the TSB. I paid Lloyds an agreed interest rate of 3% over base...

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For over 20 years I had an arranged overdraft with Lloyds before I was hived off to the TSB. I paid Lloyds an agreed interest rate of 3% over base rate.
After TSB had held my account for a few months I received a letter telling me that they were cancelling that arrangement and instead would charge me 19% - 18.5% over base rate. I complained, they refused to do anything at all.
A few weeks ago I received another letter this time telling me that instead of 19% interest they would now be charging almost 40% instead.
My account has never been disorderly in any way at all.
TSB are the most greedy and arrogant bank I have ever heard of.
Don't go anywhere near them if you value your wallet.

Jonkat's avatarJonkat
(2)
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9th February 2020

Could use a few more locals

Just switched to TSB, never been with them b4, was looking for a trust worthy bank after the likes of HSBC. I'd like to see a few more branches and cash point to pay in with would be nice. Had a mortgage advice talk and very disappointed with that...

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Just switched to TSB, never been with them b4, was looking for a trust worthy bank after the likes of HSBC. I'd like to see a few more branches and cash point to pay in with would be nice. Had a mortgage advice talk and very disappointed with that process....

Herbert Appleby's avatarHerbert Appleby
(0)
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8th February 2020

Extended Friends

I have always had an excellent service for all the years I/We have been with them. I get a one to one service and they seem to hold an important diary to alert me when interest on my/our accounts are about to change. We get better options not worse...

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I have always had an excellent service for all the years I/We have been with them. I get a one to one service and they seem to hold an important diary to alert me when interest on my/our accounts are about to change. We get better options not worse if the intrerest is going down. Helpful, cheerful and trustworthy.

HARKNESS's avatarHARKNESS
(0)

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