TSB Reviews

Ratings based on 454 reviews Last review 1 week ago
3.89 / 5Great overall rating

Formerly part of Lloyds, TSB relaunched as a brand new bank in...

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Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

A full service bank, they offer a range of savings account types, including cash ISAs, bonds, easy access accounts and children's accounts.

TSB also offers a full range of mortgages and personal loans, as well as home, life and travel insurance.

TSB is one of the more well-represented banks on the high street, with over 500 branches nationwide.

Alongside this, there's a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

You can read the Smart Money People community's reviews of TSB below. If you're a TSB customer, let us know if you think they're a good bank.

5 225
4 108
3 34
2 20
1 67

Your TSB Reviews (454)

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18th October 2020

Absolutely worst ever bank

My local branch part closed, then shut down completely... I work 6 days a week Mon to Sat, from 9-6, therefore I can't get access to any bank as the local one closed and the nearest one is over 1 hour away by car.... Tsb are too idiotic and the only...

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My local branch part closed, then shut down completely... I work 6 days a week Mon to Sat, from 9-6, therefore I can't get access to any bank as the local one closed and the nearest one is over 1 hour away by car.... Tsb are too idiotic and the only bank that I can't deposit cash into the post office with!!, I get a lot of cash in my work so it's hard not being able to bank it at all!, then I once got £400 taken from my account by some fraudulent activity and the bank wouldn't refund me!, absolutely the worst bank ever, I'm going with bank of Scotland now.

Graeme 's avatarGraeme
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27th July 2020

Do Not Bother to bank with TSB

This bank sent my credit card statements for approximately 6 months to a former address & since then they have been a nightmare to deal with as they applied charges and interest and defaults on my credit file for their...

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This bank sent my credit card statements for approximately 6 months to a former address & since then they have been a nightmare to deal with as they applied charges and interest and defaults on my credit file for their negligence!
I instructed them to close my account with them over a year ago and to this very day they have failed to comply and I have a second complaint with the Ombudsman due to the above. They have failed to act on the Ombudsman decision awarded in my favour 6 months ago.
Be warned and avoid this bank!!

Jenny 's avatarJenny
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18th July 2020

Rude customer service with no knowledge

Got account frozen due to suspicious activity brought them all evidence what was required....

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Got account frozen due to suspicious activity brought them all evidence what was required.
Said they will look in to it and told it will take 24h to review , came back after 3days told me its gonna take another 24h came back exact same day then told me we are not dealing with fraud in branch nothing we can do and the woman who deals with our fraud case is gone to holiday.Week went by came back she told me they needed more information came next day brought back all required information. Bank account frozen 9th of June its 18July they are telling me they are reviewing the information . If you have TSB Bank Account just run from them if you will get any problems it will take forever to solve and none of them can provide with accurate answers one day say one thing the other something completely different keep telling lies and lies. AVOID Move Assets internet banking lagging and slow.

Jhon Byron's avatarJhon Byron
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15th July 2020

TSB taking my breath away

ask of a loan to pay off our mortgage which had one year left and was refused i was so taken back and could not speak we have been with the TSB for 30 years we have had many mortgages and loads with tsb all our money goes into...

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ask of a loan to pay off our mortgage which had one year left and was refused i was so taken back and could not speak we have been with the TSB for 30 years we have had many mortgages and loads with tsb all our money goes into tsb
TSB YOU HAVE LET US DOWN VERY BADLY IT MAYBE TIME TO MOVE ON

James Adie's avatarJames Adie
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3rd July 2020

Bullies

FRoze my account for transferring money to my own family because I wouldn’t say lol what my Nanna needed the money for absolutely disgusting I’m 5 months pregnant with no money and supposed to be isolating because of corona told by tsb go the bank whe ...

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FRoze my account for transferring money to my own family because I wouldn’t say lol what my Nanna needed the money for absolutely disgusting I’m 5 months pregnant with no money and supposed to be isolating because of corona told by tsb go the bank whe it’s less busy absolutely diabolical bank stay well clear or change to another bank ASAP !!!

Natalie 's avatarNatalie
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1st July 2020

the bank does not care about people

My Business bank account blocked by TSB without any notice. I have complained by email and go though TSB website. No one to handle it for 2 weeks. I got their call today. Their customer service was not willing to listening my complaint and shutting at...

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My Business bank account blocked by TSB without any notice. I have complained by email and go though TSB website. No one to handle it for 2 weeks. I got their call today. Their customer service was not willing to listening my complaint and shutting at me when I ask they put their words in writing. very bad experience.

Helen Wang's avatarHelen Wang
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17th June 2020

ARROGANT, LIE, AVOID THIS BANK AT ALL COSTS

I LEFT TSB TWO YEARS AGO after failing to support me with a section 75 claim which should have been refunded for failing and faulty service, they did not stand by me. Poor customer service also made me leave, only used it as a savings current account...

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I LEFT TSB TWO YEARS AGO after failing to support me with a section 75 claim which should have been refunded for failing and faulty service, they did not stand by me. Poor customer service also made me leave, only used it as a savings current account as such a poor bank customer service wise so didn't deserve the business.
I emptied my account and wrote to close it. Never heard from them again until a year later i get a email out of the blue. In it I find they had not closed the account PAID a automatic payment to an insurance company I was completely unaware of and then been adding interest for a year without sending any letters or anything a whole year or more. I wrote a complaint stating I had closed the account why were you paying people from a closed account. They did not close it and stated they did not receive my letter which i do not believe at all. SO if this was fact, Why would a bank then keep adding interest to a dormant account with no money in it or transactions for a year without contacting the person? It is appalling to keep adding interest to a dormant account that no one has accessed at all since TSB made the autopayment a year, before as they had failed to close it. Something wrong her win protecting customers. Auto payments should never be allowed to be taken anyway as people change accounts regularly. SO TSB is liable here
I went to The FSO where TSB told them they had been posting me statements for a year, i kept denying it as 12 statements or more don't get missing, I pressed for investigation it tuned out they had only sent them to the online account, keeping accounts one paying auto payments you have not sanctioned and try to deceive you with interest, on an account which was supposed to have been closed. So TSB will lie through their teeth and argue the opposite of the truth. A untruthful firm who will fabricate anything, make out they have not had your letters and not stand by you as there customer, SO many complaints like this the ombudsman should be investigating all cases of complaint as there is so many. Don't let TSB get away with lies and poor service, take it to the ombudsman, they need to be shut down.

justwannahelp's avatarjustwannahelp
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12th June 2020

Great cash incentives

The interest rate on my account was very good when I first joined, and TSB offers a good 'refer a friend's incentive. Although they had some difficulties with their online facilities a short while back, they put up their interest rates even further as...

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The interest rate on my account was very good when I first joined, and TSB offers a good 'refer a friend's incentive. Although they had some difficulties with their online facilities a short while back, they put up their interest rates even further as a way of repaying their customers. They also had 24 hour phone lines open and while it took a while to get through, operators answering the call were always helpful and friendly. Interest rates have gone down now, but are still better than most other current accounts.

Becky's avatarBecky
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