Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Own this company?
Share this page
Link copied

TSB reviews

TSB Logo
Rated Average • 3.46/5

TSB reviews

This business hasn't yet registered to manage and respond to reviews on their page. Own this business?. Find out how to register here

Unverified business
Last reviewed within 14 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Average based on 693 product reviews

Average score of 3.46/5
5 star
46%
4 star
19%
3 star
7%
2 star
4%
1 star
24%
Reviews for TSB have trended negatively over the past 90 days

Latest positive rating

5/5

Very good.

Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in... Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in general. But everything got sorted very easily. Read more Read less

{"display":"Marky","full_name":"Marky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash Account
Marky 26th May 2025

Latest negative rating

1/5

SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! AVOID!

SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! Firstly it took over 3 months to open the account because the application process is insane. They sent... SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! Firstly it took over 3 months to open the account because the application process is insane. They sent back our application SIX TIMES! Each time we would re-do and resend it, wait another week while they re-reviewed it, and then each time they’d tell us some new thing was missing or incorrect. Meaning the review team kept missing each mistake the five previous times. Then once the account was finally open, the online and app user experiences are both incredibly limited in what you can actually do. The app is the worst. You literally cannot even do an international transfer or search for a transaction farther back than 6 months! Then when we received our first large payment from a new client (£85k) they froze our account without contacting us first and kept it frozen for over a week while they claimed to be verifying the source of the payment! We ended up losing the client because this, in turn, caused us to be delayed over a week in beginning the project since we couldn't access the necessary funds! We made multiple complaints about this which were ignored and finally we received a letter saying they reviewed the situation and found themselves to be in no fault. That was the final straw. We closed the account and moved to Barclays which has been fabulous so far. WORST BANKING EXPERIENCE EVER. AVOID! Read more Read less

{"display":"Lauren","full_name":"Lauren","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for TSB products

About TSB

Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

TSB still have branches nationwide. There's also a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

TSB offers a range of savings accounts, including cash ISAs, bonds, easy access accounts and children's accounts. TSB also offers mortgages and personal loans, as well as home, life and travel insurance.

TSB at a glance

Contact details

Phone
03459 758 758
Social media

Reviews for TSB

Showing 11 of 693 company reviews • Last reviewed within 14 days

Very good.

Cash Account • 26th May 2025

Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in... Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in general. But everything got sorted very easily. Read more Read less

{"display":"Marky","full_name":"Marky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! AVOID!

Business Banking • 12th May 2025

SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! Firstly it took over 3 months to open the account because the application process is insane. They sent... SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! Firstly it took over 3 months to open the account because the application process is insane. They sent back our application SIX TIMES! Each time we would re-do and resend it, wait another week while they re-reviewed it, and then each time they’d tell us some new thing was missing or incorrect. Meaning the review team kept missing each mistake the five previous times. Then once the account was finally open, the online and app user experiences are both incredibly limited in what you can actually do. The app is the worst. You literally cannot even do an international transfer or search for a transaction farther back than 6 months! Then when we received our first large payment from a new client (£85k) they froze our account without contacting us first and kept it frozen for over a week while they claimed to be verifying the source of the payment! We ended up losing the client because this, in turn, caused us to be delayed over a week in beginning the project since we couldn't access the necessary funds! We made multiple complaints about this which were ignored and finally we received a letter saying they reviewed the situation and found themselves to be in no fault. That was the final straw. We closed the account and moved to Barclays which has been fabulous so far. WORST BANKING EXPERIENCE EVER. AVOID! Read more Read less

{"display":"Lauren","full_name":"Lauren","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Great bank and service over all.

    Great bank and service over all. Made me feel really supportive and ultimately a respected customer.

    {"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    David M 22nd April 2025
  • 4/5

    TSB mortgage nahhh

    £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance.

    {"display":"Herbert Appleby","full_name":"Herbert Appleby","avatar":{"url":"\/assets\/uploads\/avatars\/users\/14582.png"}}'s avatar
  • 4/5

    Good switch offers, but complicated switch terms

    I like the switching offers but the terms are quite complex and difficult to keep track of whether you are meeting the requirements of the switch

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    Anonymous 20th April 2025
  • 5/5

    Fast meat bank I’ve ever used amazing customer service

    Fast meat bank I’ve ever used amazing customer service

    {"display":"Joe redhead","full_name":"Joe redhead","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    Joe redhead 19th April 2025
  • 4/5

    Banking app

    Banking as normal, nothing outstanding

    {"display":"Russell k","full_name":"Russell k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    TSP Banking’s business banking service is extremely...

    TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, seriously disrupting customers' normal operations. This practice... TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, seriously disrupting customers' normal operations. This practice causes significant inconvenience and frustration. Such poor service severely damages customer trust and needs immediate improvement. Do not choose TSP – their service is terrible! Read more Read less

    {"display":"tony t","full_name":"tony t","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1180112.png"}}'s avatar
    Business Banking
    tony t 15th April 2025
  • 1/5

    Worst bank ever.

    I got lied to and when I complained the closed my account.

    {"display":"Maz B","full_name":"Maz B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1172492.png"}}'s avatar
  • 5/5

    Feedback - Good customer service, prompt.

    Good customer service, prompt. Can usually sort any problems out without any trouble. Secure to use on line.

    {"display":"Christine Hamer","full_name":"Christine Hamer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy to save

    simple easy to use app Easy to save Happy days

    {"display":"running free","full_name":"running free","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Saver
    running free 2nd April 2025

    Products from TSB
    Showing products offered by TSB

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice