TSB Reviews

As useless as a chocolate fireguard

With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look...

With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look at any popular Fintech banks like Monzo, you won't regret it.

MichaelLevel 1

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Good basic bank account for those with lower incomes

They had a very good offer for 5% interest for the first couple of years. Generally their app is very good - although they did have technical problems with it a while back that went on for ages which is why I'm scoring them lower.

EJCLARKELevel 1

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Awful bank

After all the problems when update the online banking Earlier this year, I wasn’t able to use the mobile app, or access my account. It wasn’t good enough!

Emma BeanLevel 1

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very good

Great banking experience and friendly customer service

Sam LandsLevel 1

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Simply Awful!

The fawlty towers of the banking world. If it can go wrong, it will go wrong, and you can guarantee, they will make it worse! No access to internet banking for so long it was a farce

natLevel 3

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Easy to understand on-line and via my phone

I opened this account in Branch, the account t & c are clear, there is a reasonable interest rate on your savings, and I can access my money on-line, via my phone app, and by card quickly and easily, the security I set up on my savings means I feel...

I opened this account in Branch, the account t & c are clear, there is a reasonable interest rate on your savings, and I can access my money on-line, via my phone app, and by card quickly and easily, the security I set up on my savings means I feel protected against on-line fraud. Plus the staff in branch explained everything I needed to know, they could not do enough for me.

jacqui grahamLevel 1

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Lost my money

System is rubbish, staff not able to use. Designed by a chimp and delivered by bigger chimps

Tony_from_surreyLevel 1

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Excellentvservicec

Always friendly and helpful very clean bank not really enough of them in local communities

George rutterLevel 1

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Never had any problems

Always been straightforward and never had any of the much hyped publicised problems.

Charlotte Level 1

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Customer service above and beyond

I'm writing to inform you of the incredibly high standard of customer service at TSB, Carmarthen. Staff are extremely friendly, helpful, hard-working and patient. The access and delivery is both effective and efficient. I'd highly recommend using TSB...

I'm writing to inform you of the incredibly high standard of customer service at TSB, Carmarthen. Staff are extremely friendly, helpful, hard-working and patient. The access and delivery is both effective and efficient. I'd highly recommend using TSB which is why I've given a 5 star rating. Thank in reading, Paul Jenkins

Paul JenkinsLevel 1

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Bank for life

Been a tsb customer since I was a teenager. Never had any problems. Feel like part of the bank!

Kirsty Connor Level 1

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best bank around

Good service. Sends you a text when about to be overdrawn. No charges if paid by 2.30pm

sukhwimder parmarLevel 1

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Good package at reasonable.

For a reasonable premium, especially older people, there is excellent cover for world wide travel up to 80 and cover for other essentials such as car breakdown and mobile phone cover.

David StoneLevel 1

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Good internet banking but hard to get hold of on the phone

Easy internet banking and app but when needing to make an appointment it is very difficult to get through to the branch on the phone

StephLevel 1

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Trusted Bank

I have always found TSB to be a solid banking institution, yes they have had hiccups, but they openly admit these, fix them and bounce back

Jackie YoungLevel 1

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STAFF IN LOCAL BANK REALLY HELPFUL

ONLINE BANKING WEBSITE IS VERY EASY TO USE , STAFF IN BANK GO EXTRA MILE TO SORT YOU'RE QUERY OUT

Susan CampbellLevel 1

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Stay away from tsb

Had an account and internet banking for one day. They could not tell why the account had closed down as no product passed a credit check to open the account given a sort code and account number then nothing. Bank manager clueless to help contact...

Had an account and internet banking for one day. They could not tell why the account had closed down as no product passed a credit check to open the account given a sort code and account number then nothing. Bank manager clueless to help contact centre state you need to go to the branch. After a load of crap on the phone and the branch I can truthfully say not to trust or use this bank in anyway. They are worse than useless and I am still missing money transferred to them from my old bank that is now my current bank after transferring to this lot of ejits, staff at branches and call centres are being made ejits by bosses unable to properly manage a bank. The best thing for this lot is to go bust and start again. DO NOT USE and if you do RUN AWAY FAST the harm that they have done myself and my business is unbelievable.

PeedofwithtsbLevel 1

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Poor customer service

Terrible customer service!!!! Customer service will respond to your complaint in 8 weeks! Debit card cancelled due to fraud on account, after 2.5 weeks of waiting for new card, I phone to find out that the replacement card had not been...

Terrible customer service!!!! Customer service will respond to your complaint in 8 weeks! Debit card cancelled due to fraud on account, after 2.5 weeks of waiting for new card, I phone to find out that the replacement card had not been ordered....get passed from dept to dept all who say it is not their responsibility and they cannot assist... after 2 hrs 40 minutes on the phone I get told it will be another 10 days before a new card will arrive.. but don't worry as you can go into the branch with your passport for funds! Easier to cancel account and transfer funds to another bank.... 28 years with this bank and did they care about losing my customer.. of course they didn't.

Justine CopeLevel 1

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AVIO aka SHADY SCAM ARTISTS

Avio Credit will Rob, Lie, Cheat and Steal your money. They provided me a loan with 134.09% interest rate. When I asked if they could connect me to the finance department they said no. When I asked for a breakdown of the 1000.00 I paid over 3 months...

Avio Credit will Rob, Lie, Cheat and Steal your money. They provided me a loan with 134.09% interest rate. When I asked if they could connect me to the finance department they said no. When I asked for a breakdown of the 1000.00 I paid over 3 months they said we don’t have a system that shows that. One lie after another. BEWARE!!!

Austin CameronLevel 1

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a farce from day one

I switched to them because Yorkshire bank had a poor online service. Compared to TSB though it was magnificent. I was completely shut out of my online account for two weeks. I live 30 miles from the nearest branch. Utter disaster of a bank, it...

I switched to them because Yorkshire bank had a poor online service. Compared to TSB though it was magnificent. I was completely shut out of my online account for two weeks. I live 30 miles from the nearest branch. Utter disaster of a bank, it deserves to go under and the CE should have his bonus withheld and lose his job!

natLevel 3

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