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TSB reviews

TSB Logo
Rated Good • 3.50/5

TSB reviews

Unverified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Good based on 720 product reviews

Average score of 3.50/5
5 star
47%
4 star
18%
3 star
7%
2 star
4%
1 star
24%
Reviews for TSB have trended positively over the past 90 days

Latest positive rating

5/5

I can my situation hundred quick and they always dou...

I can my situation hundred quick and they always double check on me with everything

{"display":"Moise M","full_name":"Moise M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash account
Moise M 24th March 2026

Latest negative rating

1/5

Hard going

I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading'... I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading' for many minutes. I had no clue whether i signed up. I received an email suggesting i had signed up however when i went back on the app, it allowed me to type in the credentials i requested but it would not allow me to select my mobile number for verification. I called the customer service, seem based in India, and they did not understand me (great..) Read more Read less

{"display":"Dan Pkr","full_name":"Dan Pkr","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash account
Dan Pkr 23rd January 2026
See more reviews for TSB products

About TSB

Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

TSB still have branches nationwide. There's also a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

TSB offers a range of savings accounts, including cash ISAs, bonds, easy access accounts and children's accounts. TSB also offers mortgages and personal loans, as well as home, life and travel insurance.

TSB at a glance

Contact details

Phone
03459 758 758
Social media

Reviews for TSB

Showing 11 of 720 company reviews • Last reviewed within 7 days

I can my situation hundred quick and they always dou...

Cash account • 24th March 2026

I can my situation hundred quick and they always double check on me with everything

{"display":"Moise M","full_name":"Moise M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

A1 Banking

Personal Loan • 24th March 2026

Have been with TSB and previously with Lloyds bank for all my working life and still with them in retirement,have had issues with scammers which... Have been with TSB and previously with Lloyds bank for all my working life and still with them in retirement,have had issues with scammers which was resolved professionally,with a full refund.And I like I'm informed when my balance is heading towards my overdraft Read more Read less

{"display":"Trevor Geary","full_name":"Trevor Geary","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Good and informed service.

    Good and informed service. Excellent on line service.

    {"display":"Mike H","full_name":"Mike H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    One of the best on the market.

    One of the best on the market. Offering best service and products.

    {"display":"Igor","full_name":"Igor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Silver Account
    Igor 24th March 2026
  • 5/5

    I love how hard TSB are trying to keep my custom

    I love how hard TSB are trying to keep my custom with lots of competitions and rewards. TSB, it really works! the app is also... I love how hard TSB are trying to keep my custom with lots of competitions and rewards. TSB, it really works! the app is also highly simple to use and shows what I have spent and when Read more Read less

    {"display":"gilly","full_name":"gilly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Poor rate, all I care about is the interest rate and...

    Poor rate, all I care about is the interest rate and then the ease of use.

    {"display":"running free","full_name":"running free","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Saver
    running free 28th February 2026
  • 5/5

    BRANCH IN TOWN (Witney) always welcoming and complet...

    BRANCH IN TOWN (Witney) always welcoming and complete profesional service.

    {"display":"B Brown","full_name":"B Brown","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    An easy, straightforward process!

    It was such an easy, straightforward process and it took the hassle out of going elsewhere. The rate was very competitive and the money for... It was such an easy, straightforward process and it took the hassle out of going elsewhere. The rate was very competitive and the money for our home improvement was organised swiftly so we could get on with our project. I have clear visibility at all times of what I have repaid and the interest. Read more Read less

    {"display":"Joanne L","full_name":"Joanne L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Joanne L 24th January 2026
  • 1/5

    Hard going

    I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading'... I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading' for many minutes. I had no clue whether i signed up. I received an email suggesting i had signed up however when i went back on the app, it allowed me to type in the credentials i requested but it would not allow me to select my mobile number for verification. I called the customer service, seem based in India, and they did not understand me (great..) Read more Read less

    {"display":"Dan Pkr","full_name":"Dan Pkr","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash account
    Dan Pkr 23rd January 2026
  • 5/5

    Excellent service

    I've used the TSB since I first opened a bank account and I have no complaints, the service is second to none. 5*

    {"display":" Nicole Wilson","full_name":" Nicole Wilson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    eSavings
    Nicole Wilson 23rd January 2026
  • 4/5

    The local branch is friendly and helpful

    The local branch is friendly and helpful

    {"display":"solomon f","full_name":"solomon f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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