TSB Reviews

Ratings based on 372 reviews Last review 1 month ago
3.99 / 5Great overall rating

Formerly part of Lloyds, TSB relaunched as a brand new bank in...

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Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

A full service bank, they offer a range of savings account types, including cash ISAs, bonds, easy access accounts and children's accounts.

TSB also offers a full range of mortgages and personal loans, as well as home, life and travel insurance.

TSB is one of the more well-represented banks on the high street, with over 500 branches nationwide.

Alongside this, there's a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

You can read the Smart Money People community's reviews of TSB below. If you're a TSB customer, let us know if you think they're a good bank.

5 182
4 94
3 27
2 17
1 42

Your TSB Reviews (372)

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29th January 2019

In 2018 TSBs online services let me down

I`ve been a customer of TSB for over 10 years and I didn`t have a lot of issues with my current account or our joint account until last year. Since 2018 I had constant issues with the online banking and services, issues with using my debit card to...

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I`ve been a customer of TSB for over 10 years and I didn`t have a lot of issues with my current account or our joint account until last year. Since 2018 I had constant issues with the online banking and services, issues with using my debit card to make payments, poor customer services, etc. After I made a complaint through Resolver regarding a failed online payment in October 2018 TSB hasn`t even responded and I had to escalate the case to the financial ombudsman. I`m looking to switch banks now I`m simply tired of their poor internet banking and bad customer services.

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22nd January 2019

TSB really cares

TSB really shows an interest in actively helping customers. Every year I receive a call from my local branch inviting me in to see if there are ways they can help me. I feel really valued and will never leave TSB. The staff in branch and always...

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TSB really shows an interest in actively helping customers. Every year I receive a call from my local branch inviting me in to see if there are ways they can help me. I feel really valued and will never leave TSB. The staff in branch and always helpful and smiling.

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13th January 2019

Simple, efficient and easy to use online

Always good customer service at my local branch, very friendly and helpful. Low charges and ideal for people with a lower income like myself. I find their online banking to be very secure and safe to use. I find their literature and online details...

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Always good customer service at my local branch, very friendly and helpful. Low charges and ideal for people with a lower income like myself. I find their online banking to be very secure and safe to use. I find their literature and online details clear and easy to understand.

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