Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Own this company?
Share this page
Link copied

TSB reviews

TSB Logo
Rated Average • 3.49/5

TSB reviews

Unverified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Average based on 731 product reviews

Average score of 3.49/5
5 star
47%
4 star
18%
3 star
7%
2 star
4%
1 star
24%
Reviews for TSB have trended negatively over the past 90 days

Latest positive rating

5/5

Always there rarely go down on line.

Always there rarely go down on line. Feels secure plus still have a couple of branches in Cornwall.

{"display":"Kim E","full_name":"Kim E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash account
Kim E 17th April 2026

Latest negative rating

1/5

Better savings accounts out there

Interest rate offered by TSB is very low and not competitive at all.

{"display":"Numa","full_name":"Numa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
Numa 19th April 2026
See more reviews for TSB products

About TSB

Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

TSB still have branches nationwide. There's also a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

TSB offers a range of savings accounts, including cash ISAs, bonds, easy access accounts and children's accounts. TSB also offers mortgages and personal loans, as well as home, life and travel insurance.

TSB at a glance

Contact details

Phone
03459 758 758
Social media

Reviews for TSB

Showing 11 of 731 company reviews • Last reviewed within 7 days

Better savings accounts out there

Cash ISA • 19th April 2026

Interest rate offered by TSB is very low and not competitive at all.

{"display":"Numa","full_name":"Numa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Little to no value

Personal Loan • 19th April 2026

After 15 years with the bank, a healthy financial situation built from the ground up (and being myself a Senior worker in the Finance industry)... After 15 years with the bank, a healthy financial situation built from the ground up (and being myself a Senior worker in the Finance industry) and the day I applied for a personal loan, it was declined. I appealed the decision with rationales and a request for justification about the decline and unfortunately, to my surprise, had the decision/decline confirmed with the following 'shocking' statements in the letter attached: "I am unable to give you a specific reason as to why your application did not successfully pass", "For business reasons, the bank does not divulge the way in which our system calculates a decision". Read more Read less

{"display":"Numa","full_name":"Numa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Very little to no value

    After 15 years with the bank, a healthy financial situation built from the ground up (and being myself a Senior worker in the Finance industry)... After 15 years with the bank, a healthy financial situation built from the ground up (and being myself a Senior worker in the Finance industry) and the day I applied for a personal loan, it was declined. I appealed the decision with rationales and a request for justification about the decline and unfortunately, to my surprise, had the decision/declined confirmed with the following 'shocking' statements in the letter attached: "I am unable to give you a specific reason as to why your application did not successfully pass", "For business reasons, the bank does not divulge the way in which our system calculates a decision". Read more Read less

    {"display":"Numa","full_name":"Numa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Always there rarely go down on line.

    Always there rarely go down on line. Feels secure plus still have a couple of branches in Cornwall.

    {"display":"Kim E","full_name":"Kim E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash account
    Kim E 17th April 2026
  • 3/5

    Positive but could do with more perks

    my overall experience has been positive however I think that other banking apps offer better benefits such as discounted rail cards or free greggs etc.... my overall experience has been positive however I think that other banking apps offer better benefits such as discounted rail cards or free greggs etc. I use my TSB account as my main one but also use Monzo and Plum as there are perks involved. It would be good if TSB tried to offer similar incentives. Read more Read less

    {"display":"Rachael Taylor ","full_name":"Rachael Taylor ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very helpful and efficient customer service.

    Very helpful and efficient customer service.

    {"display":"LD","full_name":"LD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Plus Account
    LD 17th April 2026
  • 5/5

    Brilliant bank

    The service I have received with the tab has been amazing every interaction I had an disdwkat with politeness professionally and the staff are always happy to help

    {"display":"Vicki A","full_name":"Vicki A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Honestly have never had an issue when it came to cus...

    Honestly have never had an issue when it came to customer service. Recently found I am able to cash in cheque on the app which made me very happy.

    {"display":"Jess","full_name":"Jess","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash account
    Jess 16th April 2026
  • 2/5

    Fast disappearing

    TSB are fast disappearing from the high street so are unable to process simple accounts effectively.

    {"display":"David Garstang","full_name":"David Garstang","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    I know it's old fashioned but I like having cashiers...

    I know it's old fashioned but I like having cashiers to talk to.

    {"display":"Mark W","full_name":"Mark W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    TSB encourages very good savings habit through the M...

    TSB encourages very good savings habit through the Monthly Saver structure.

    {"display":"IO","full_name":"IO","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Monthly Saver
    IO 16th April 2026

    Products from TSB
    Showing products offered by TSB

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice