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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (329 reviews)

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3.95

Based on 329 reviews, last reviewed 22nd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Great benefits. Great benefits. Travel insurance, mobile phone cover and breakdown cover. All policies are quite comprehensive and cover all my needs. Fairer share bo... Read more Reviewed on: 22nd January 2026

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (329)

Review of the Nationwide, FlexPlus:

Market leading, quietly bold and no issues getting h...

Market leading, quietly bold and no issues getting help when something goes wrong. Largest branch network in the UK, and face to face banking is so important Reviewed on: 3rd April 2024

Great benefits.

Great benefits. Travel insurance, mobile phone cover and breakdown cover. All policies are quite comprehensive and cover all my needs. Fairer share bonus of £100 is very welcome. I've been with Nationwide for 27 years now having tried several of their competitors and they have always been helpful and fair. It's good to have branches still open. The only downside is you can't use the post office to manage your account and pay in cash. Reviewed on: 22nd January 2026

Excellent banking experience with grateful returns.

Excellent banking experience with grateful returns. Extra bonus with plus account which saves on everyday services. Such great value. Honest banking and always pleasant staff. Reviewed on: 22nd January 2026

Flexplus is an excellent package

Flexplus is an excellent package if you need travel insurance, breakdown cover and mobile phone insurance. Staff in my local branch (Colchester) are always very helpful Reviewed on: 22nd January 2026

Great banking with Nationwide!

I’m pleased with the products supplied on the account, and appreciate the £100 goodwill payment they’ve made the last couple of years. Reviewed on: 22nd January 2026

The FlexPlus account is, in my view, great

The FlexPlus account is, in my view, great value for money, essentially for the insurance perks it offers for a competitive overall price. Being able to go abroad without worrying about travel insurance is always a plus. As is - especially with kids - a mobile phone insurance policy covering several devices (an excess does apply, however). Having breakdown cover on top makes this trio of included policies - with no-quibbles whatsoever (even though I have only claimed once) - makes it a no-brainer for a mere £18p/m. Yes, that premium has increased since I took out the account some 6/7 years ago, but arguably only in line with the level of inflation those individual products have experienced. In fact, I’ve recommended this account to others, such is my satisfaction with it, and the knowledge that I am banking with a mutual - rather than a faceless plc - gives added satisfaction! Oh and finally… great ads, too! Reviewed on: 22nd January 2026

Awful mobile phone insurance.

Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a screen replacement in town. But by using the insurance I'm without a phone for a week. Reviewed on: 29th December 2025

After years of paying for the FlexiPlus account for...

After years of paying for the FlexiPlus account for its gadget cover, I made a claim for my broken iPhone. The experience with the external insurance administrator was poor. They were unhelpful, offered no loan phone option, and expected me to mail my device—which holds all my confidential data—creating significant hassle and security anxiety. The hurdles in the claims process are disappointing and not what you expect after years of premiums. I've now cancelled FlexiPlus. My advice is to get gadget insurance elsewhere where you can get local, practical help. A real shame, as Nationwide's core banking services have always been great for me. Reviewed on: 23rd December 2025

Excellent

Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Have been with Nationwide for many years and they ar...

Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make everything easy. Had a potential scam and they kept me informed and solved the issue - traced the money and then solved the problem. I had a new card within a few days. Excellent Reviewed on: 13th June 2025

Good range of perks which are very easy to access wh...

Good range of perks which are very easy to access when needed. We have used the breakdown cover, joloday insurance and phone insurance and in all cases were more than satisfied. Reviewed on: 12th June 2025

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