Virgin Money were bought over by Clydesdale Bank in 2018 and felt sometimes rebranding detrimental to original bank having enjoyed excellent relationship over three decades.... Virgin Money were bought over by Clydesdale Bank in 2018 and felt sometimes rebranding detrimental to original bank having enjoyed excellent relationship over three decades. Online banking app is reasonable also ISA rates fairly competitive though trying to get in touch to chat not so easy. Will be interesting to see what happens now Virgin Money transferring to Nationwide Building Society, with the legal handover expected on April 2, 2026. Not entirely happy given Clydesdale Bank a Scottish bank formed in Glasgow 1838 and reported online sometimes Virgin Money took over Clydesdale Bank additionally hope as a building society customers shall be recognised and respected for their loyal custom and enjoy satisfactory service as was when Clydesdale Bank. Read more Read less

I get interest on my surplus in the M saver account

I have used virgin since their inception and have had no detrimental problems at all in fact it could not have been easier to manage.... I have used virgin since their inception and have had no detrimental problems at all in fact it could not have been easier to manage. Their app is conciseand accurate yet friendly to use as well as being very accurate with my account. Read more Read less

Great Customer Service Experience!

Purchased Virgin Travel Insurance in good faith. WHen our luggage was lost on a Jet2 flight from Geneva, we made a claim only to find... Purchased Virgin Travel Insurance in good faith. WHen our luggage was lost on a Jet2 flight from Geneva, we made a claim only to find out that the coverage was handled by ERGO. ERGO is a typical faceless insurance company whose sole aim seems to be to deny claims. They are constantly busy, take 3 weeks between claim and responding - then list reasons why you won't get paid. Any valuables in your hold luggage are not covered apparently. Hidden in the small print. So forget anything of value. They demand receipts for anything you are claiming for. Who keeps receipts for anything they have bought years before? The whole thing smacks of a scam. Forget taking travel insurance, particularly from a company that farms it out to faceless corporations whose aim is to deny the claim. It is literally throwing money down the drain. All in my personal opinion. Read more Read less

Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer offer. That was... Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer offer. That was the only reason I chose this product. Based on those terms, I transferred a balance from another card. After just two months, I received an email informing me that interest would now be charged at the standard rate. This completely contradicts the expectation set by the 30-month promotional offer. It honestly feels like a bait-and-switch. You advertise a long 0% period to attract customers, then shortly afterwards start charging interest. Customers make financial decisions based on the promotional terms — this is not a small detail. This situation has caused unnecessary stress and financial uncertainty. I would strongly advise others to carefully review all terms and monitor their accounts closely. Trust is essential when dealing with financial institutions — and unfortunately, this experience has seriously damaged that trust. I am now considering submitting a formal complaint and escalating the matter to the Financial Ombudsman Service. Read more Read less

I’ve been with Virgin Money for many years and previously found the mortgage product switch process straightforward and efficient. Unfortunately, this has changed significantly. I... I’ve been with Virgin Money for many years and previously found the mortgage product switch process straightforward and efficient. Unfortunately, this has changed significantly. I repeatedly select the online product switch option and explicitly choose for the (already very high) product fee to be added to the loan. At the point of submission, there is no indication that anything is wrong. Several days later, however, I receive an SMS stating that the switch cannot proceed unless the product fee is paid upfront. This outcome contradicts the option I selected during the online process. Crucially, customers are not provided with any confirmation or saved record of the options selected during submission — there is no summary page, no downloadable copy, and no audit trail showing which boxes were ticked. This makes it impossible for the customer to verify or evidence that they did not choose the upfront-payment option the bank later claims was selected. I contacted Virgin Money by phone and was advised how to complete the process correctly, which I already do. Despite following these instructions and resubmitting multiple times within a very limited switching window, the same issue continues to occur. This forces customers into unnecessary phone calls and delays and risks them missing narrow product-switch windows, potentially at significant financial cost. Whether this is due to poor system design or a systemic flaw, the process is opaque and unfair to customers. I am extremely disappointed. Based on this experience, I would not recommend Virgin Money as a lender. Read more Read less

Branch has a car park, and parking is normally possible. Internal cash machines usually operational and available. Queue at tellers desk normally around 5 customers. Tellers helpful.

Use if for our Speakers club and it has been the easiest bank to deal with for a club such as ours that is small and has to manage costs