**Review for Virgin M+ Account Customer Service Experience** Ah, Virgin, where holding music becomes your new favourite playlist, and your account seems as exciting to... **Review for Virgin M+ Account Customer Service Experience** Ah, Virgin, where holding music becomes your new favourite playlist, and your account seems as exciting to them as a forgotten sock under the bed. My recent escapade with Virgin’s M+ account customer service felt like starring in my own tragicomedy – minus the comedy. Let’s start with the wait time. By the time someone answered, I felt like I’d grown a beard, learned to play the ukulele, and made peace with my own mortality. Seriously, if patience is a virtue, Virgin should hand out sainthood certificates to anyone who survives their phone queue. When I finally got through, the chaos began. Imagine a circus, but instead of clowns juggling balls, they’re juggling my account details – and dropping them. Confusion doesn’t even cover it. One department sent me to another, and by the end, I wasn’t sure if I was dealing with customer service or an elaborate game of "pass the parcel." What really took the cake (or maybe just took my will to live) was their sheer lack of interest in my account. I mean, I get it, it’s not the Crown Jewels, but could someone at least pretend to care? Instead, I got all the enthusiasm of a teenager asked to do chores. And the empathy? Non-existent. I could have been telling them my house was on fire, and they’d probably have replied with, "Let me transfer you to the fire department… please hold." In short, dealing with Virgin’s M+ account service was like trying to have a deep conversation with a brick wall – slow, frustrating, and utterly pointless. Virgin, if you’re reading this, maybe try pretending your customers matter? Or at least give us frequent flyer miles for all the time we spend on hold. I finally found somewhere to post this this hash happened several times **Rating: 1/5 stars (and that’s generous)** Read more Read less

Have been trying to withdraw my pension for weeks now, they keep losing forms or they say they never received it in the post. Beginning... Have been trying to withdraw my pension for weeks now, they keep losing forms or they say they never received it in the post. Beginning to think this is a con and I will never receive my money. Read more Read less

Good card. Like the website, like the offers

I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax... I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This facility was invaluable during my recent house move transaction. Although the fixed rate has been reduced, it still offered a competitive rate. Read more Read less

Virgin Money's Regular Saver a/c pays quarterly interest of 10.3/8th% AER, Fixed until 31st July 2025, which is currently the best in the market. £250... Virgin Money's Regular Saver a/c pays quarterly interest of 10.3/8th% AER, Fixed until 31st July 2025, which is currently the best in the market. £250 max per month permitted. You can overpay later if you were not able to pay £250 previously, so long as you don't exceed the max £3000 per annum. Virgin now of course part of Nationwide BS, so unlikely to go bust!. There are various restrictions, including one's having been a member of Virgin Money Clydesdale Bank or Yorkshire Bank since 4th December 2019 or earlier, so not everyone can have the account, but for those eligible this Regular Saver cannot in my opinion be beaten. Read more Read less

International transaction fee? $170? Wow! No fine line when this card would charge you international transaction fee. The charged me for $145 annual fee -... International transaction fee? $170? Wow! No fine line when this card would charge you international transaction fee. The charged me for $145 annual fee - used this card for less than a month and happily cancelled it. Will never ever use Virgin Money again! Highly not recommended!!!! Read more Read less

I’m a contractor and came over from Mettle. This account is far too basic for running my business. I’ve gone back to Mettle as with... I’m a contractor and came over from Mettle. This account is far too basic for running my business. I’ve gone back to Mettle as with them I can categorise my transactions and ad photos of receipts which I can do none of with this Virgin business account. If you’re using it as a personal account to save then fair enough but I was led to believe this was a creditable alternative option for my business banking. Mettle is streets ahead in this regard. Read more Read less

Was taken into hospital virgin money sorted out all my expenses would highly recommend them

Refused 1 Transaction x 7 times available credit card on account all ok I called them they stated try again I told them forget it... Refused 1 Transaction x 7 times available credit card on account all ok I called them they stated try again I told them forget it Went to another card it worked straight away USELESS VIRGIN CREDIT CARD RUN A MILE DONT GET 1 OF THESE OF YOU WANT TO USE YOUR CARD Read more Read less