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Virgin Money reviews

Virgin Money Logo
Rated Good • 3.58/5

Virgin Money reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 1,729 product reviews

Average score of 3.58/5
5 star
58%
4 star
12%
3 star
4%
2 star
3%
1 star
23%
Reviews for Virgin Money have trended negatively over the past 90 days

Latest positive rating

5/5

always great interest rates and prodcuts.

always great interest rates and prodcuts. have been using Virgin for around 10 years. Thier web page is easy to navigate too.

{"display":"andreya c","full_name":"andreya c","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1154488.png"}}'s avatar

Latest negative rating

1/5

I recently took out cruise cover which cost £180,alo...

I recently took out cruise cover which cost £180,alongside my existing travel insurance. Our flight from London Heathrow was cancelled along with "ALL" airlines due... I recently took out cruise cover which cost £180,alongside my existing travel insurance. Our flight from London Heathrow was cancelled along with "ALL" airlines due to a fire at an electrical substation. We had a cruise booked out of New York the following day, unable to reach N.Y.from Heathrow,we caught a eurstar train to Paris to see if we could catch a flight from there,but everything was fully booked,resulting us staying in Paris and missing our cruise.We informed Virgin Insurance and they are not interested,as you are only covered for 3 things,industrial action, adverse weather and a vehicle breakdown on the way to the airport. They classed the fire as a catastrophe and guess what... your not covered for catastrophies !!! I would never use this company or reckoned anyone else use them. Read more Read less

{"display":"Andrew James","full_name":"Andrew James","avatar":{"url":"\/assets\/uploads\/avatars\/users\/558129.png"}}'s avatar
See more reviews for Virgin Money products

About Virgin Money

Virgin Money is a UK financial services company.

Virgin Money has been owned by Nationwide Building Society since 2024. The original Virgin Money brand was founded by Richard Branson in 1995. Today, Virgin Money has over 6.6m customers. Accounts can be managed online via internet banking or a mobile app.

Virgin Money products include current accounts, savings, loans, insurance, credit cards, mortgages and pensions.

Virgin Money at a glance

Contact details

Social media

Reviews for Virgin Money

Showing 11 of 1729 company reviews • Last reviewed within 14 days

I recently took out cruise cover which cost £180,alo...

Travel insurance • 28th July 2025

I recently took out cruise cover which cost £180,alongside my existing travel insurance. Our flight from London Heathrow was cancelled along with "ALL" airlines due... I recently took out cruise cover which cost £180,alongside my existing travel insurance. Our flight from London Heathrow was cancelled along with "ALL" airlines due to a fire at an electrical substation. We had a cruise booked out of New York the following day, unable to reach N.Y.from Heathrow,we caught a eurstar train to Paris to see if we could catch a flight from there,but everything was fully booked,resulting us staying in Paris and missing our cruise.We informed Virgin Insurance and they are not interested,as you are only covered for 3 things,industrial action, adverse weather and a vehicle breakdown on the way to the airport. They classed the fire as a catastrophe and guess what... your not covered for catastrophies !!! I would never use this company or reckoned anyone else use them. Read more Read less

{"display":"Andrew James","full_name":"Andrew James","avatar":{"url":"\/assets\/uploads\/avatars\/users\/558129.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Infuriating

Travel insurance • 16th July 2025

Infuriating. Their website is terrible and won’t allow me to login because my “claim number isn’t linked to any policy” even though I have a... Infuriating. Their website is terrible and won’t allow me to login because my “claim number isn’t linked to any policy” even though I have a form which quite literally states that exact number. Okay, so I can’t make a claim without the number. I’ll just email them! Except I’ve received no response to my email for weeks upon end. Okay, how about phoning them? Well I was sent around to the same person in a circle which seemingly never ended. They want to make it as infuriatingly hard to navigate and difficult to use as possible as to minimise the amounts of claims being made by customers. Purely terrible. Read more Read less

{"display":"The t","full_name":"The t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    You cannot even get the reviews right .

    You cannot even get the reviews right . NO I AM NOT WRITING IT AGAIN.

    {"display":"mick chesman","full_name":"mick chesman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1266677.png"}}'s avatar
    Cash ISA
    mick chesman 9th July 2025
  • 1/5

    I have twice emailed them with a specific pertinent...

    I have twice emailed them with a specific pertinent question and never received a response

    {"display":"Roy Bradley ","full_name":"Roy Bradley ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    always great interest rates and prodcuts.

    always great interest rates and prodcuts. have been using Virgin for around 10 years. Thier web page is easy to navigate too.

    {"display":"andreya c","full_name":"andreya c","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1154488.png"}}'s avatar
  • 5/5

    Great every day bank account with tech limitations

    Great every day bank account with no fees and adequate credit interest rates, but downtime on the app and online banking is too frequent to... Great every day bank account with no fees and adequate credit interest rates, but downtime on the app and online banking is too frequent to give it a 10. App often doesn't work if on Vodafone but my other bank accounts do at the same location on the same network! Read more Read less

    {"display":"Thomas","full_name":"Thomas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    M Plus Account
    Thomas 14th June 2025
  • 4/5

    Good, but access via app would be appreciated

    I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the... I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the ISA can only be accessed via full login on a browser. Access via the app would be much appreciated. Read more Read less

    {"display":"Carl Mountain","full_name":"Carl Mountain","avatar":{"url":"\/assets\/uploads\/avatars\/users\/461586.png"}}'s avatar
    Cash ISA
    Carl Mountain 13th June 2025
  • 5/5

    Would 100% recommend

    Great experience and easy to use the app, when I’ve had to contact them it’s always been easy

    {"display":"Kirsten O","full_name":"Kirsten O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit cards
    Kirsten O 13th June 2025
  • 4/5

    Very fast and easy process with no hidden fees

    Very fast and easy process with no hidden fees

    {"display":"MATTHEW W","full_name":"MATTHEW W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MATTHEW W 12th June 2025
  • 5/5

    Excellent card service on lost account

    I found out about a dormant account that was discontinued more than 10 years ago. It had a balance due to me on the card.... I found out about a dormant account that was discontinued more than 10 years ago. It had a balance due to me on the card. I had no card details available other than whatvwas avail le on my credit report. I made a written request, and a agent called me. After a few security questions, he promised to transfer the amount into my current account. Thie money was deposited on the same day. Well done Read more Read less

    {"display":"Bodo Schmitt","full_name":"Bodo Schmitt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    The app is great but can be improved

    The app is great although would be better if it included months of transactions and could catagorise your spending

    {"display":"83ray1@gmail.com","full_name":"83ray1@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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