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Virgin Money Reviews

Ratings based on 1027 reviews Last review 4 days ago
4.41 / 5Great overall rating

Virgin Money reviews can help you to find out more about this bank founded by Richard Branson back in 1995. So if you're looking to find out what's great, what's ok, and what could be better, be it about the products, service or channels on offer, our Virgin Money reviews are here to help! Smart Money People is your place for Virgin Money reviews.

5 751
4 138
3 29
2 27
1 82

Your Virgin Money Reviews (1027)

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16th July 2019

Got mugged and lost a lot of my belongings (inlc. passport, phone etc). I ended up getting nothing from Virgin.

Got mugged and lost a lot of my belongings (inlc. passport, phone etc). Virgin travel would find the smallest flaw and will use it against you. Be careful when choosing them as paying for a better service could potentially help you safe thousands. I...

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Got mugged and lost a lot of my belongings (inlc. passport, phone etc). Virgin travel would find the smallest flaw and will use it against you. Be careful when choosing them as paying for a better service could potentially help you safe thousands. I ended up getting nothing from Virgin.

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11th June 2019

Do not waste your money

I lost some Jewellery on my return journey home....

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I lost some Jewellery on my return journey home.
They are refusing to honour my claim as I did not get a report from travel company or airline. I contacted the airport on arrival home but no response received from them. The timeframe has since expired and virgin take exactly 7 days to respond to any emails which further invalidates the claim.
They are saying I had every opportunity to get a police report despite the fact I was already back in the UK. How is this possible.

Why did call handler not advise me of that ?
They use every excuse in the book not to pay out.
I chose virgin based on their name within the industry thinking I was paying my premium in good faith not it appears they are cowboys and will look for any opportunity to refuse you’re claim.
If I knew where I lost the items they would not be lost would they.

I can’t contact the taxi company as I have no idea who they were.

Airport have been contacted but no response after 2 weeks.

I have never experienced any issues with any insurance company before.
I have lost £1200 worth of Jewellery which I cannot afford to replace .

I will be taking my complaint to the Financial Ombudsman Service as they are using every possible excuse not to pay out and asking for reports that were not possible to obtain.

PLEASE DO NOT WASTE YOU'RE MONEY ON THIS INSURANCE THEY ARE COWBOYS.

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5th June 2019

AVOID!!! Account under review

Absolutely fuming with Virgin Money. I received my new card yesterday, took out some cash and now my account has been blocked. Customer services will not advise any information due to this review and have been told there is no timeline for the review...

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Absolutely fuming with Virgin Money. I received my new card yesterday, took out some cash and now my account has been blocked. Customer services will not advise any information due to this review and have been told there is no timeline for the review but I obviously cannot use the card, I can’t view account and they will not discuss my account. I couldn’t even cancel and pay off my card. Am just told I will be contacted by mail.!.! AVOID at all costs!!!!!!!

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16th April 2019

Excellent service

I absolutely love the service I have received from Virgin Money and of course the perks that you get such as their lounges which is quite handy if you want a cup of coffee for free while in town! Competitive interest rate and forward thinking banking!

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I absolutely love the service I have received from Virgin Money and of course the perks that you get such as their lounges which is quite handy if you want a cup of coffee for free while in town! Competitive interest rate and forward thinking banking!

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15th April 2019

Don't have a clue what they're speaking about!

Customer Service is a complete joke. Get told different things every time you phone, even if it's just half an hour later!

Reply from Virgin Money
Good Afternoon Nikki, thanks for getting in touch. If you'd like me to look in this further please email your details over to reviewhelper@virginmoney.com and I'll take it from there. Thanks, Lindsay