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Virgin Money Reviews

Ratings based on 450 reviews Last review 1 week ago
4.39 / 5Great overall rating

Virgin Money reviews can help you to find out more about this bank founded by Richard Branson back in 1995. So if you're looking to find out what's great, what's ok, and what could be better, be it about the products, service or channels on offer, our Virgin Money reviews are here to help! Smart Money People is your place for Virgin Money reviews.

5 312
4 77
3 18
2 11
1 32

Your Virgin Money Reviews (450)

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10th June 2018

Friendly modern company

Virgin took over Northern Rock and my account. Their office is fresh and modern, their staff friendly and helpful, and their products are clearly explained in their literature and by their staff.

Reply from Virgin Money
Hi Elizabeth, thanks so much for getting in touch with your lovely feedback. You know where to find us if you need a hand with anything in the future. Thanks, Lindsay.
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7th June 2018

Virgin Money Pre-Paid Mastercard

I found the pre-paid card was a great way to help the offspring when they were travelling abroad. The scheme allowed for a second named card to be added on the same account. Website management page gave useful information on where the money was going....

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I found the pre-paid card was a great way to help the offspring when they were travelling abroad. The scheme allowed for a second named card to be added on the same account. Website management page gave useful information on where the money was going. I thought it was a good way to manage travel money for them without much risk. Overall no more expensive than Western Union etc.

Reply from Virgin Money
Thanks for your feedback. Lindsay
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5th June 2018

Beware of auto renewal on 12 month policy paid by credit card.

First 12 month policy branded as 'Virgin' no problems with that but I did not recall accepting auto renewal by credit card. Only realised a second year had been taken during a credit card statement check when an entry from Insure and go appeared. Took...

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First 12 month policy branded as 'Virgin' no problems with that but I did not recall accepting auto renewal by credit card. Only realised a second year had been taken during a credit card statement check when an entry from Insure and go appeared. Took far to long to get the unwanted policy cancelled and the money to be refunded. Had to threaten to withdraw investments and cancel mobile contracts before VM would act.
This happened a few years ago so I would hope their marketing has been made clearer now.

Reply from Virgin Money
Hello, if you’d like to discuss this further Dee just pop your details over to reviewhelper@virginmoney.com and I’ll take it from there. Thanks, Lindsay
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3rd June 2018

Great, Provided you never need to get your money out

So far a 5 week wait and have still not recieved our money (Sell instruction completed on 23rd April losing the ISA status of the investment). VM claim they can not identify us after moving home. They have so far sent a compensation cheque to our new...

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So far a 5 week wait and have still not recieved our money (Sell instruction completed on 23rd April losing the ISA status of the investment). VM claim they can not identify us after moving home. They have so far sent a compensation cheque to our new address and have paid dividends into our bank account whilst continuing to use our new address for letters. Latest trick was to claim they could not accept a certified copy of a bank statement - the banks stamp clearly gives the branch and phone number signed by the cashier.
June 8th - No further progress. Our bank can not understand why VM would not accept their certified copy of a bank statement. They advise staff not to use full names for their own safety. Ombudsman advisor indicated they would like to recieve this as a formal complaint to investigate but to try and get the money first to avoid a longer delay.
June 17th: Still waiting for funds that were due on 23rd April...

Reply from Virgin Money
Hi Dee, let’s see what I can do to help. Can you email your name, address & contact number over to reviewhelper@virginmoney.com and I’ll take a look? Thanks, Lindsay
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26th April 2018

Awful customer service

Awful customer service Lure you in with a 0% balance transfer then con you in to start paying interest I have already sent my details to your email address and it just gets ignored

Reply from Virgin Money
Thanks for getting in touch Dale, if you'd like me to take a look into this for you just email your details to reviewhelper@virginmoney.com. Thanks, Jane
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30th March 2018

Poor service

Virgin money don’t wven reply when they have asked for your details absolutely discussing do not use them

Reply from Virgin Money
Hi Gary, if you’d like me to step in please email your name, address and contact number over to reviewhelper@virginmoney.com and I’ll get the ball rolling. Thanks, Lindsay
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28th March 2018

Usability very poor

I cannot believe what this account has to offer. Can only be taken out in store only. If you want to amend or set up a direct debit or standing order, you have to go in store. Every bank I know you can do almost everything online other than this...

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I cannot believe what this account has to offer. Can only be taken out in store only. If you want to amend or set up a direct debit or standing order, you have to go in store. Every bank I know you can do almost everything online other than this account. The CEO of virgin money really needs to review and update his products.

Reply from Virgin Money
Hi Phil, thanks for your feedback! I'll be sure to pass that on to the relevant teams for you, just let me know if there's anything else I can help with. Thanks, Jane
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25th March 2018

Not to be trusted

Virgin money expect you to log online to check when you are due to make a payment, they say they send email and texts but don’t, even when you send a secure message they say log on to see your reply and guess what nothing there avoid 100%

Reply from Virgin Money
Morning Gary, can you email your details including postal address and best contact number to reviewhelper@virginmoney.com so I can help with this? Thanks, Jane
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13th February 2018

Easy and efficient

This has been the simplest ISA to open that I have experienced and so far they have been very efficient. It has all been done online and they have transferred my old isas over quickly and without any hassle to myself. Although the rates for ISAs are...

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This has been the simplest ISA to open that I have experienced and so far they have been very efficient. It has all been done online and they have transferred my old isas over quickly and without any hassle to myself. Although the rates for ISAs are not great in general, these rates have been competitive.

Reply from Virgin Money
Great to hear from you Marilyn, thanks for your feedback! If there's anything we can help with, just get back in touch. Thanks, Jane
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11th February 2018

Stocks and shares for the risk averse

I was worried about investing on my own, so I decided to go carefully with Virgin with their S&S ISA. So far its performed very well. I pay a small amount in each month, and already, 3 years in, its worth significantly more than i invested, and way...

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I was worried about investing on my own, so I decided to go carefully with Virgin with their S&S ISA. So far its performed very well. I pay a small amount in each month, and already, 3 years in, its worth significantly more than i invested, and way better performing than any savings account would have been at this point!

Reply from Virgin Money
Hi Sarah, thanks for leaving your lovely feedback! Great to know we're able to help with this, just get in touch if you have any questions. Thanks, Jane
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11th February 2018

Great customer service & easy to use website

I have a Virgin money credit card and love how easy it is to manage the card online, the site is easy to navigate and i can clearly see everything I need to and also make payments as and when I want to. Plus when I've needed to contact customer...

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I have a Virgin money credit card and love how easy it is to manage the card online, the site is easy to navigate and i can clearly see everything I need to and also make payments as and when I want to. Plus when I've needed to contact customer services they have always been quick to answer and also been very helpful

Reply from Virgin Money
Thanks for getting in touch Claire, great to know you're happy with your Credit Card account! Just get back in touch if there's anything you'd like us to take a look at. Thanks, Jane
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11th February 2018

Help to buy helped me buy!

Amazing customer service helped me find the perfect ISA. I've now bought a property with their help, and along the way was able to enjoy complimentary coffee and amazing hospitality in their virgin money lounges throughout the UK. Amazing company;...

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Amazing customer service helped me find the perfect ISA. I've now bought a property with their help, and along the way was able to enjoy complimentary coffee and amazing hospitality in their virgin money lounges throughout the UK. Amazing company; thank you so much!

Reply from Virgin Money
Great to hear from you Calum, glad we were able to help with this. If there's anything else we can do, just let us know! Thanks, Jane