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Virgin Money Reviews

Ratings based on 479 reviews Last review 1 day ago
4.34 / 5Great overall rating

Virgin Money reviews can help you to find out more about this bank founded by Richard Branson back in 1995. So if you're looking to find out what's great, what's ok, and what could be better, be it about the products, service or channels on offer, our Virgin Money reviews are here to help! Smart Money People is your place for Virgin Money reviews.

5 324
4 80
3 18
2 13
1 40

Your Virgin Money Reviews (479)

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11th November 2018

Happy with online process, then I called the team

The online process was pretty good, however I called to go through with an agent some questions and concerns I had. They didn't really instil me with much confidence to be honest, in fact I don't feel very confident at all with purchasing this...

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The online process was pretty good, however I called to go through with an agent some questions and concerns I had. They didn't really instil me with much confidence to be honest, in fact I don't feel very confident at all with purchasing this insurance. I felt like they weren't really trained to answer questions correctly. Also, to be honest I felt like they were trying to avoid answering my questions and referred me to the online form which made me feel uneasy.
I'm going to be investigating other companies.

Reply from Virgin Money
Thanks for your feedback Grace, so we can help further can you email your details to reviewhelper@virginmoney.com? Thanks, Jane
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8th November 2018

the worst experience

the worst experience with any financial institute I have ever had. I do not believe they handle your data correctly, on each call they request your full name, DOB, place of birth, mothers maiden name, account number and sort code. in this day and age...

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the worst experience with any financial institute I have ever had. I do not believe they handle your data correctly, on each call they request your full name, DOB, place of birth, mothers maiden name, account number and sort code. in this day and age this is way behind the current accepted procedures and a huge risk to each and ever customers. Please consider a different company for any of your financial requirements.

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5th November 2018

Does what it says on the tin. Sadly no smartphone app, yet!

In the 15 months since opening the account the account has performed fine & on the occasion I've been in to the Bolton branch the staff have been super. Called customer services 3 times & they were superb, sorted out my very slight issues, one of them...

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In the 15 months since opening the account the account has performed fine & on the occasion I've been in to the Bolton branch the staff have been super. Called customer services 3 times & they were superb, sorted out my very slight issues, one of them was down to me being a complete t1t.

VM change their card supplier from Visa to MasterCard & the new card was a contactless card, of which I didn't want. So I called CS asked if that feature could be disabled. I was advised that at the time it could not but the adviser did tell me that a lot of people were asking the same. He put my name down to be advised of when the ability to switch off the contactless feature was available. A few months later and I was notified & it was disabled.

Reply from Virgin Money
Good to hear from you Will. I'm pleased to hear you're happy with the account. There's no app available at the moment but I'll certainly pass your feedback on to the team. You know where I am if you need anything. Thanks, Holly
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31st October 2018

AVOID THIS INSURANCE

Took out insurance for holiday not knowing mum was diagnosised with terminal cancer, at time of taking out insurance mum very well, mum had hospital appointment week before we were to fly out for our 30th , small op, never came out and five days...

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Took out insurance for holiday not knowing mum was diagnosised with terminal cancer, at time of taking out insurance mum very well, mum had hospital appointment week before we were to fly out for our 30th , small op, never came out and five days latter told she had 2 hours to live , this given by the consultants at the hospital, cancelled holiday as due the next morning, filled all paper work out and got hospital consultant to fill in medical certificate, after a few weeks was told this was isn’t enough , very strange as they were looking after mum in Ipswich hospital, now 2 months latter and have requested another certificate from my mums GP, mum still here and has been in hospice for 8 weeks now very poorly, have had emails from travel claims services and they are assuming that I knew my mum would be in hospital at the time of my holiday, feel so upset by some of the letters received and comments made , now going to my mums GP and paying for him to fill out another medical certificate, what more can I do , feel very let down by this company, thanks , mr g Harper

Reply from Virgin Money
So sorry to hear about this, I'll have a look into this for you. Can you send your details over to reviewhelper@virginmoney.com and I'll pick it up from there? Thanks, Holly
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26th October 2018

Do not care about their customers

Do not care about their customers. You will be losing my services, and I will be cancelling my Virgin Media TV & Broadband package too because I do not want to be with a company that doesn't care about their customers. One slight oversight, payed off...

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Do not care about their customers. You will be losing my services, and I will be cancelling my Virgin Media TV & Broadband package too because I do not want to be with a company that doesn't care about their customers. One slight oversight, payed off 16 times the minimum amount to show i'm not messing about and still no help to re-instate my 0% interest on a very hefty amount I borrow from them! What ever happened to goodwill gestures and caring about the customer?? Because I certainly feel like this company don't. Yet you text to remind me AFTER the deadline.. what help is that to anyone.

Reply from Virgin Money
Hi Kayleigh, so I can look into this for you can you email your postal address and best contact number to reviewhelper@virginmoney.com? Thanks, Jane
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16th October 2018

Dissapointed

Claimed for Holiday Cancellation due to mum having a heart attack, (she was not in the party to travel), very slow to respond, 28-30 days, then told I needed to provide Proof of payment, I had already provided emails from the provider to confirm...

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Claimed for Holiday Cancellation due to mum having a heart attack, (she was not in the party to travel), very slow to respond, 28-30 days, then told I needed to provide Proof of payment, I had already provided emails from the provider to confirm booking payment and cancellation of the holiday, another potential 28-30 days wait. Why didn't they tell me initially that I needed to provide this? when I phoned to chase progress, minimum 20 minute wait to speak to an adviser. Virgin are using 'Travel Claims Services' to process their claims, I would avoid any insurer that uses them. I thought Virgin were a premium provider that made transactions simple, how very wrong, second rate at best, complex and slow.

Reply from Virgin Money
Thanks for getting in touch Paul, sorry to hear about that. If you'd like us to see what we can do to help further on this end, just email your details to reviewhelper@virginmoney.com. Thanks, Jane
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9th September 2018

Total disgrace

6+ phone calls to customer service (That's a joke) waiting over 30 mins & still no body answers.... total embarrassment to the virgin brand.... wouldn't touch them with a barge poll in the future.......

Reply from Virgin Money
Thanks for getting in touch Robbie, hope you managed to get sorted with this. If there's something we can look into further for you, just email your details to reviewhelper@virginmoney.com. Thanks, Jane
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15th August 2018

Terrible service, no app, online payment is so difficult to access.

They have no app, which is ridiculous and basically unheard of. Because of this and the draconian security needed to sign onto their web portal, and admittedly moving house, being in the middle of renovations and living out of boxes, I was a day late...

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They have no app, which is ridiculous and basically unheard of. Because of this and the draconian security needed to sign onto their web portal, and admittedly moving house, being in the middle of renovations and living out of boxes, I was a day late with a payment and they removed my interest free offer. I called as soon as I realised, waiting for nearly half an hour to speak to someone. The customer service then made me wait a week for a call back, offering a conversation, but in the end just said they couldn't help again. They also called in the middle of my weekend. Knowing I'd be lucky to get another call back I regretfully took the call. The woman said she had no authority to do anything. Not sure why I waited for the call. Steer clear of this terrible service! Not worth it.

Reply from Virgin Money
Hi there, I can see I've went back to your review with us over on Trust Pilot. Hope that helps. Thanks, Abbie