Contacted AIG to renew 2025 and put through to someone who could not speak decent English, had no idea of insurance. Computer generated answers which... Contacted AIG to renew 2025 and put through to someone who could not speak decent English, had no idea of insurance. Computer generated answers which were unintelligible. No idea what the person was saying and just quoting off a computer screen. Probably will need to move from Virgin and try another. Read more Read less

Had a Virgin Money fixed term ISA. It was a good product with competitive rates and access via website and/or app. My fixed term ISA... Had a Virgin Money fixed term ISA. It was a good product with competitive rates and access via website and/or app. My fixed term ISA matured recently, so wanted to open a new one. Unfortunately, I've been informed that all ISAs offered by Virgin Money currently are e-ISAs and require a separate account and access via website only, with no option to view and manage it via the app. And a separate login profile is apparently required, so thought it was too much hassle and decided against opening a new one with VM... Read more Read less

My flight was cancelled and the holiday insurance did not pay out. Virgin outsource holiday insurance to Ergo. Ergo hide behind the small print to... My flight was cancelled and the holiday insurance did not pay out. Virgin outsource holiday insurance to Ergo. Ergo hide behind the small print to avoid paying out. A normal consumer would expect a cancelled flight to be covered but not Virgin/Ergo Read more Read less

This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without... This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without notification. Things like holiday insurance or taxis to the airport the night before you leave. Then deny it and cant find phones calls you have made to them. Yet acknowledge that you did make a call but mysteriously cant find it. Don't Use them. Read more Read less

I recently took out cruise cover which cost £180,alongside my existing travel insurance. Our flight from London Heathrow was cancelled along with "ALL" airlines due... I recently took out cruise cover which cost £180,alongside my existing travel insurance. Our flight from London Heathrow was cancelled along with "ALL" airlines due to a fire at an electrical substation. We had a cruise booked out of New York the following day, unable to reach N.Y.from Heathrow,we caught a eurstar train to Paris to see if we could catch a flight from there,but everything was fully booked,resulting us staying in Paris and missing our cruise.We informed Virgin Insurance and they are not interested,as you are only covered for 3 things,industrial action, adverse weather and a vehicle breakdown on the way to the airport. They classed the fire as a catastrophe and guess what... your not covered for catastrophies !!! I would never use this company or reckoned anyone else use them. Read more Read less

Infuriating. Their website is terrible and won’t allow me to login because my “claim number isn’t linked to any policy” even though I have a... Infuriating. Their website is terrible and won’t allow me to login because my “claim number isn’t linked to any policy” even though I have a form which quite literally states that exact number. Okay, so I can’t make a claim without the number. I’ll just email them! Except I’ve received no response to my email for weeks upon end. Okay, how about phoning them? Well I was sent around to the same person in a circle which seemingly never ended. They want to make it as infuriatingly hard to navigate and difficult to use as possible as to minimise the amounts of claims being made by customers. Purely terrible. Read more Read less

You cannot even get the reviews right . NO I AM NOT WRITING IT AGAIN.

I have twice emailed them with a specific pertinent question and never received a response

always great interest rates and prodcuts. have been using Virgin for around 10 years. Thier web page is easy to navigate too.