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Virgin Money reviews

Virgin Money Logo
Rated Good • 3.52/5

Virgin Money reviews

Verified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 1,692 product reviews

Average score of 3.52/5
5 star
58%
4 star
12%
3 star
4%
2 star
3%
1 star
23%
Reviews for Virgin Money have trended positively over the past 90 days

Latest positive rating

5/5

Money transfer card

Opened a money transfer card at a 0% rate. Everything went smoothly.

{"display":"W Roberts","full_name":"W Roberts","avatar":{"url":"\/uploads\/avatars\/users\/10292.jpeg"}}'s avatar
Credit Cards
W Roberts 26th February 2025

Latest negative rating

1/5

Please don’t use This card

My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong... My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask where my card was they wouldn’t tell me the address it was sent to. They just said it wasn’t sent to the address I asked. I Tried the same process again giving them my address 3 times making sure they had the correct address. Again the same thing happened, I’ve never had an issue receiving mail at this Address, it’s now been one month no card. Tried several times to resolve the problem and the consultants were of no help whatsoever. This card has a few good things going for it in the rewards program but thats about it. This is the first review I’ve ever wrote custom service is the worst, once your card is locked from being hack you cannot access to see any transactions. I wanted to cancel my card and pay out the balance but couldn’t access my profile to double check the transactions. End of the day worst experience cannot recommend this card whatsoever Read more Read less

{"display":"Colin","full_name":"Colin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Credit Cards
Colin 10th February 2025
See more reviews for Virgin Money products

About Virgin Money

Virgin Money is a UK financial services company.

Virgin Money has been owned by Nationwide Building Society since 2024. The original Virgin Money brand was founded by Richard Branson in 1995. Today, Virgin Money has over 6.6m customers. Accounts can be managed online via internet banking or a mobile app.

Virgin Money products include current accounts, savings, loans, insurance, credit cards, mortgages and pensions.

Virgin Money at a glance

Contact details

Social media

Reviews for Virgin Money

Showing 11 of 1692 company reviews • Last reviewed within 7 days

Money transfer card

Credit Cards • 26th February 2025

Opened a money transfer card at a 0% rate. Everything went smoothly.

{"display":"W Roberts","full_name":"W Roberts","avatar":{"url":"\/uploads\/avatars\/users\/10292.jpeg"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Uncertain future

M Plus Account • 26th February 2025

I'm concerned that the merger with Nationwide will reduce competition and choice in the retail banking sector. Interest rates on the current account and savings... I'm concerned that the merger with Nationwide will reduce competition and choice in the retail banking sector. Interest rates on the current account and savings account are low. The Virgin branding will I believe disappear, without reference to customers. I may well look for a different provider Read more Read less

{"display":"Gareth Johnstone","full_name":"Gareth Johnstone","avatar":{"url":"\/assets\/uploads\/avatars\/users\/230567.png"}}'s avatar
Rated Average • 3/5
Read more product reviews
  • 5/5

    ANY QUERIES HAVE BEEN SOLVED PROMPTLY

    ANY QUERIES HAVE BEEN SOLVED PROMPTLY

    {"display":"KEN","full_name":"KEN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    M Plus Account
    KEN 26th February 2025
  • 5/5

    We have a flexible repay mortgage interest only - so...

    We have a flexible repay mortgage interest only - so helpful when you are self employed

    {"display":"Helen H","full_name":"Helen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Helen H 26th February 2025
  • 3/5

    Need more branches

    Hard to get on line then difficult to speak to anyone

    {"display":"Lesley Crow","full_name":"Lesley Crow","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Lesley Crow 26th February 2025
  • 5/5

    Virgin Money - Great service

    I've had this account for years and have so far had no issues. The only reason I gave a 9 rather than a 10 is... I've had this account for years and have so far had no issues. The only reason I gave a 9 rather than a 10 is that this account does not have an app available, but I get by using online banking on their website for what I need. Read more Read less

    {"display":"KJ","full_name":"KJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Essential Current Account
    KJ 26th February 2025
  • 5/5

    Pays more interest than my other bank account.

    Pays more interest than my other bank account. App on phone is very easy to use. Lots of support and added feature.

    {"display":"Jacqui B","full_name":"Jacqui B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    M Plus Account
    Jacqui B 26th February 2025
  • 5/5

    Spot on.

    Easy to manage, good rates, no fuss.

    {"display":"Ged Watkinson","full_name":"Ged Watkinson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    M Plus Account
    Ged Watkinson 26th February 2025
  • 5/5

    Great, easy to use app.

    Great, easy to use app. Clear information. Pretty bit of plastic :)

    {"display":"Shaz R","full_name":"Shaz R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1105506.png"}}'s avatar
    Credit Cards
    Shaz R 12th February 2025
  • 1/5

    Please don’t use This card

    My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong... My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask where my card was they wouldn’t tell me the address it was sent to. They just said it wasn’t sent to the address I asked. I Tried the same process again giving them my address 3 times making sure they had the correct address. Again the same thing happened, I’ve never had an issue receiving mail at this Address, it’s now been one month no card. Tried several times to resolve the problem and the consultants were of no help whatsoever. This card has a few good things going for it in the rewards program but thats about it. This is the first review I’ve ever wrote custom service is the worst, once your card is locked from being hack you cannot access to see any transactions. I wanted to cancel my card and pay out the balance but couldn’t access my profile to double check the transactions. End of the day worst experience cannot recommend this card whatsoever Read more Read less

    {"display":"Colin","full_name":"Colin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Cards
    Colin 10th February 2025
  • 1/5

    Very slick website to set up travel insurance but....

    Very slick website to set up travel insurance but the 84 page policy document that is sent after you've paid differs from the website regarding... Very slick website to set up travel insurance but the 84 page policy document that is sent after you've paid differs from the website regarding the medical declaration. Then "you are number one" in the queue for 40 minutes to get it sorted out. Read more Read less

    {"display":"Peter S","full_name":"Peter S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Peter S 3rd February 2025

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