Help us to find the best credit providers & you could win £1000!
Help us to find the best credit providers & you could win £1000! Vote in the Consumer Credit Awards
Vote in the Consumer Credit Awards

Virgin Money Reviews

Ratings based on 142 reviews Last review 4 days ago
4.35 / 5Great overall rating

Virgin Money launched to give customers a better deal. They are on a quest to make things better and so never stop looking at how every bit of banking works. Smart Money People is the place for Virgin Money reviews. Read and write reviews to help...

Read Full Description

Virgin Money launched to give customers a better deal. They are on a quest to make things better and so never stop looking at how every bit of banking works. Smart Money People is the place for Virgin Money reviews. Read and write reviews to help increase trust and transparency in Financial Services. Brought to you by Virgin Money

5 92
4 29
3 9
2 3
1 9

Your Virgin Money Reviews (142)

Write a review
9th May 2017

Sic product & service

I opened a virgin credit card and transferred from an existing balance, it was all done online in minutes. Eveb better the service they provide customers via the web is amazing all my account details and any queries in one place.

Reply from Virgin Money
Thanks for the feedback Sally! Glad you’re enjoying using your new card and our online system, feel free to have a look at all the different offers and prizes available to you here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Thanks, Jane
Write a review
9th May 2017

Great service, wonderful benefits

I was really happy with the credit card I took out with Virgin Money. The staff were always easy to reach on the phone, friendly and helpful. I took some insurance on my credit card which then led to Virgin paying off a percentage of my balance for...

Read more

I was really happy with the credit card I took out with Virgin Money. The staff were always easy to reach on the phone, friendly and helpful. I took some insurance on my credit card which then led to Virgin paying off a percentage of my balance for three months after I gave birth. It was well worth it and a great help. I would recommend them to everyone.

Reply from Virgin Money
Glad we were able to help with your Credit Card Elizabeth, especially after the addition of your little one! You know where we are if there’s anything else we can help with. Thanks, Jane
Write a review
3rd May 2017

Great rewards

I use my Virgin Atlantic MBNA cards for my everyday purchases and pay it off each month as I get airmiles added to them and I'm saving them for a trip to New York, they last 3 years so lots of time to collect them. You can also trade them in for spa...

Read more

I use my Virgin Atlantic MBNA cards for my everyday purchases and pay it off each month as I get airmiles added to them and I'm saving them for a trip to New York, they last 3 years so lots of time to collect them. You can also trade them in for spa days or wine hampers if you dont quite have enough. It's nice to be rewarded for customer loyalty and get a little something back from your everyday spends. We have 2 cards for the same account so my husband can use it the same way too. I also find the online account management on the website really user friendly it's easy to see the breakdown of spending. Would definitely recommend them to a friend.

Reply from Virgin Money
Hi Bex, good to hear from you! Glad you’re enjoying spending with your Virgin Money credit card and making good use of the benefits available. We hope you have an amazing time in New York! Thanks, Jane
Write a review
21st April 2017

Hassle free borrowing

A brilliantly put together online experience for applying for a credit card - the whole experience was easy and would recommend to anyone. A lot better and easier than other providers I've dealt with in the past.

Reply from Virgin Money
Hi Danielle, it’s good to hear you’re happy with your new Credit Card! If there’s anything at all we can help with just get in touch. Thanks, Jane
Write a review
28th March 2017

Great interest rates!

Virgin money's help to buy ISA is very helpful for saving for a house, with great interest rates, but doesn't charge to take money out. That's the great thing, there's no long term commitment, and still brilliant interest rates at 2.0%, decent! Also,...

Read more

Virgin money's help to buy ISA is very helpful for saving for a house, with great interest rates, but doesn't charge to take money out. That's the great thing, there's no long term commitment, and still brilliant interest rates at 2.0%, decent! Also, as an added bonus, virgin money offers brilliant lounges as well, it's a great company and fab ISA

Reply from Virgin Money
Hi Calum, glad to hear you’re happy with your account and the many benefits being a Virgin customer brings. We look forward to helping you save for your dream home! If there’s anything we can help with, just drop us a message at reviewhelper@virginmoney.com. Thanks, Jane
Write a review
16th March 2017

Cash ISAs are no good for making money

I just want someone to lead the charge and increase cash rates. But on the whole the experience with Virgin is seamless.

Reply from Virgin Money
Hi Abigail, thanks for your comments! I'm glad to hear that you've been happy with the process so far! We'll always do the best we can with interest rates, but it's such a challenge with the base rate being so low! If you need anything, just get in touch! Thanks, Jane
Write a review
10th March 2017

Access to lounge

I've only got this account now for Virgin's lovely lounge access (the 1-2times per year I use them) but seeing as I get an email once every 6 weeks or so "YOUR INTEREST RATE IS BEING REDUCED" I can't say it's a great product - especially as there's...

Read more

I've only got this account now for Virgin's lovely lounge access (the 1-2times per year I use them) but seeing as I get an email once every 6 weeks or so "YOUR INTEREST RATE IS BEING REDUCED" I can't say it's a great product - especially as there's still no app to check my balance.

Reply from Virgin Money
Hi Jeff. Good to hear you enjoy using our Lounges! An app is on the list and we’ll announce any news to our customers first! Thanks, Jane