Ratings based on 141 reviews Last review 1 week ago
4.39 / 5Great overall rating

Virgin Money launched to give customers a better deal. They are on a quest to make things better and so never stop looking at how every bit of banking works. Smart Money People is the place for Virgin Money reviews. Read and write reviews to help increase...

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trust and transparency in Financial Services.

5 94
4 27
3 9
2 3
1 8

Your Virgin Money Reviews (141)

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16th March 2017

Cash ISAs are no good for making money

I just want someone to lead the charge and increase cash rates. But on the whole the experience with Virgin is seamless.

Reply from Virgin Money
Hi Abigail, thanks for your comments! I'm glad to hear that you've been happy with the process so far! We'll always do the best we can with interest rates, but it's such a challenge with the base rate being so low! If you need anything, just get in touch! Thanks, Jane
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10th March 2017

Access to lounge

I've only got this account now for Virgin's lovely lounge access (the 1-2times per year I use them) but seeing as I get an email once every 6 weeks or so "YOUR INTEREST RATE IS BEING REDUCED" I can't say it's a great product - especially as there's still no...

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I've only got this account now for Virgin's lovely lounge access (the 1-2times per year I use them) but seeing as I get an email once every 6 weeks or so "YOUR INTEREST RATE IS BEING REDUCED" I can't say it's a great product - especially as there's still no app to check my balance.

Reply from Virgin Money
Hi Jeff. Good to hear you enjoy using our Lounges! An app is on the list and we’ll announce any news to our customers first! Thanks, Jane
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9th February 2017

Great rates, easy processes

I applied for this credit card to pay for my wedding. My (now) wife and I were shopping and found the perfect rings for us at our local jewelers. We went for dinner to think everything through and before the starters were brought out to us we had a decision...

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I applied for this credit card to pay for my wedding. My (now) wife and I were shopping and found the perfect rings for us at our local jewelers. We went for dinner to think everything through and before the starters were brought out to us we had a decision and the credit card was on its way. Six weeks later we had the rings ready in time for our big day! The, quite frankly, amazing interest rate of 0% APR on purchases for 30 months meant that we could take the stress out of paying for everything by spreading our payments out, and even go on our honeymoon to see the Northern Lights!

Reply from Virgin Money
Hi Abigail. It’s so lovely to hear your feedback! Glad we were able to help make all the planning for your special day that little bit easier. I hope you and your wife have an amazing honeymoon! Thanks again, Jane.
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9th February 2017

fabulous product

I have a 0% card. I have an easy online account so I can see exactly where the account is. I was able to sort both a balance transfer and a payment into an account. It is super easy to manage and the emails and communication from virgin is brilliant and has...

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I have a 0% card. I have an easy online account so I can see exactly where the account is. I was able to sort both a balance transfer and a payment into an account. It is super easy to manage and the emails and communication from virgin is brilliant and has a personal friendly touch. All this and access to their lounges too. awesome.

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7th February 2017

Secure and up front

Really happy with my experience with Virgin money credit card for balance transfers - I used a 0% for 3 years offer. Everything explained in plain English, and transfers, direct debits and one-off payments easy to complete over secure website. Phone calls...

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Really happy with my experience with Virgin money credit card for balance transfers - I used a 0% for 3 years offer. Everything explained in plain English, and transfers, direct debits and one-off payments easy to complete over secure website. Phone calls from customer service to approve some higher risk transfers add extra layer of trust.

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7th February 2017

No stress

When I first got my card after my balance transfer I set up my direct debit. But it was not In time for my first payment Coming out which I didnt realise. I then got a charge and lost all my promotional percs I had with the card. I phoned up VIRGIN and feared...

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When I first got my card after my balance transfer I set up my direct debit. But it was not In time for my first payment Coming out which I didnt realise. I then got a charge and lost all my promotional percs I had with the card. I phoned up VIRGIN and feared the worst. They happily refunded my charge and set up my promotional percs again with no fuss whatsoever I was very happy and surprised with the level of cutomer service I recieved thank you virginmoney