brilliant, good interest rates, friendly staff

Good rates on foreign credit card purchases plus points of value. Whats app easy to manage and use.

Virgin money took a direct debit from my account despite the balance being £0 and the direct debit being cancelled. When I went on their... Virgin money took a direct debit from my account despite the balance being £0 and the direct debit being cancelled. When I went on their app I requested that this was refunded. They then proceeded to reverse the direct debit and send me a cash transfer charging me £25 for a transfer that I didn’t request. I complained to them 2 weeks ago and returned the money immediately to pay off their fraudulent cash transfer. I have had no response. They have since charged me £0.49 in interest on a fee that was only incurred through their error. Read more Read less

They are such a fair company. Repayment rates are low and offers on transfers and advances are frequent and fair, lasting a long time at... They are such a fair company. Repayment rates are low and offers on transfers and advances are frequent and fair, lasting a long time at 0%. I only hope their fantastic service continues under new ownership. Read more Read less

Husband dropped phone totally not working and cracked screen could not access it. Rang virgin they wanted paperwork from when we bought phone. It was... Husband dropped phone totally not working and cracked screen could not access it. Rang virgin they wanted paperwork from when we bought phone. It was years ago, who keeps that stuff. Made it really difficult to claim, so gave up which is what they probably wanted. Very poor. Read more Read less

Regularly bring out innovative stuff. Communications always relevant and prompt.

I made an account and then downloaded the app. Not checking for nearly a year the app didn’t work. Called virgin and they were amazing... I made an account and then downloaded the app. Not checking for nearly a year the app didn’t work. Called virgin and they were amazing with helping me get online and reassuring me everything was good and explained the app does not work for cash isa so i felt my money was very safe after panicking . I could not fault them in any way Read more Read less

Have been using a Virgin Money credit card for several years and only have positive things to say. It is very reliable and clear in their terms.

An accessible app design that helps to ensure payments are easy to make through your bank account. Customer service is also brilliant for questions as... An accessible app design that helps to ensure payments are easy to make through your bank account. Customer service is also brilliant for questions as I’ve been connected to an agent in no time and issues have been resolved swiftly! Lots of cashback offers available too! Read more Read less