Virgin Money Reviews

Ratings based on 1005 reviews Last review 3 days ago
4.43 / 5Great overall rating

Virgin Money reviews can help you to find out more about this bank founded by Richard Branson back in 1995. So if you're looking to find out what's great, what's ok, and what could be better, be it about the products, service or channels on offer, our Virgin Money reviews are here to help! Smart Money People is your place for Virgin Money reviews.

5 742
4 132
3 29
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1 76

Your Virgin Money Reviews (1005)

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20th March 2019

Virgin Money... Vague, complicated, uninformative, unhelpful, and that's just our on-line customer services.

Constant terms and conditions changes no one can understand or could ever keep up with. Answers that never actually answer the question you asked. Constant web-page maintenance, without any warnings, or any alternative telephone service, or any other...

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Constant terms and conditions changes no one can understand or could ever keep up with. Answers that never actually answer the question you asked. Constant web-page maintenance, without any warnings, or any alternative telephone service, or any other way to get to your account if you need to access your money during these endless maintenance updates. Complaints are met with endless stock email responses from names less people, usually referring to topics you did not complain about because customer services didn't bother to read your complaint all the way through and made assumptions on what they thought you might be complaining about. Yes Virgin Money interest rates are good compared to many others, but they expect you to do all the work, because they are damn well not going to help you if they don't have too.

Reply from Virgin Money
Hi there, thanks for getting in touch. If there's something you'd like us to take a look into for you just email your details to reviewhelper@virginmoney.com. Thanks, Jane
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8th March 2019

really worried about having this travel insurance as the reviews are so bad on it

I took virgin travel insurance out on line I tried to access my account online but could not, so I telephoned virgin travel insurance, I explained that I was a bit concerned as I could not access my travel insurance account online saying it has not...

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I took virgin travel insurance out on line I tried to access my account online but could not, so I telephoned virgin travel insurance, I explained that I was a bit concerned as I could not access my travel insurance account online saying it has not recognised my policy number, got me worried, the customer service assistant said she would email and post my insurance documents, still worried about my cover in case me and my family should need to use it, so I thought I would look at the reviews, now I am even more worried, the majority of the people happy with their policy's, are the ones who have not had to make a claim yet!! please reassure me feel like taking another one out or asking for my money back.

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27th February 2019

Waste of time and money - do not use this company!

Our luggage was rummaged through on a flight abroad and expensive earphones, speaker, mobile phone and jewellery was stollen. Upon returning we called them, told them everything, at which point they asked us for numerous documents, receipts and a...

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Our luggage was rummaged through on a flight abroad and expensive earphones, speaker, mobile phone and jewellery was stollen. Upon returning we called them, told them everything, at which point they asked us for numerous documents, receipts and a mobile provider letter. We spent ages prepping all the documents required, only to be told a month after our trip that as the products were not in hand luggage, it's not their problem and they will not honour our claim. Will never use this company for anything ever again!

Reply from Virgin Money
Hi Kerri, thanks for getting in touch. If you'd like me to take a closer look please email your name, address and contact number across to reviewhelper@virginmoney.com and I'll take it from there. Thanks, Lindsay
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27th February 2019

On-Line ISA misery

I opened a Double Take E-ISA for a better interest rate on my older Access ISA. From start to finish I have had trouble with the passwords issued to me - to the point when trying to make an on-line access, I was asked to provide the 9th digit of the...

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I opened a Double Take E-ISA for a better interest rate on my older Access ISA. From start to finish I have had trouble with the passwords issued to me - to the point when trying to make an on-line access, I was asked to provide the 9th digit of the 'one-time' digit posted to me which only comprised of 8 digits. Their help and support lines, which you have to pay for, are poor. For the preservation of my blood pressure, I've closed the account and can fully understand now why Virgin Money customer ratings are so low !

Reply from Virgin Money
Good Morning Malcolm. If you'd like me to investigate further, please email your name, address and contact number across to reviewhelper@virgmoney.com and I'd be happy to. Thanks, Lindsay
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24th February 2019

Poor customer service and poor case management

Received a fit to fly certificate in spite of evidence I clearly was not fit to fly. Then cancelled my cover. E mails not answered and flight refund not received. A fourth attempt to get a response will be the final one. Next stop national media.

Reply from Virgin Money
Good Afternoon Caroline. If you'd like me to step in to see if I can help, please email your details across to reviewhelper@virginmoney.com and I'll take it from there. Thanks, Lindsay.
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10th February 2019

No smartphone app, tedious and time consuming account login

Unfortunately, Virgin is the only card provider I use which hasn’t developed a native smartphone app. ...

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Unfortunately, Virgin is the only card provider I use which hasn’t developed a native smartphone app.

In addition, the web login is cumbersome and time consuming, as it requires the user to go through lots of hoops and loops without the option to save and auto-fill the login credentials.

It’s a pity, really, as otherwise it is a good service.

Reply from Virgin Money
Hi Alex, thanks for getting in touch. We don't offer an app at the moment but it is something we're currently working on. We'll be sure to let our customers know as soon as there's an update! Thanks, Jane
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8th February 2019

Lies

Terrible service just reduces your credit limit with no warning just when I was going to book holiday for me and my wife who is dienosed with bowl cancer it just turned our words up side down

Reply from Virgin Money
Hi John, thanks for getting in touch. So I can take a look at this for you, can you email your details to reviewhelper@virginmoney.com? Thanks, Jane
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7th February 2019

Easy to use online, great monthly prizes

So early to log in and manage, super easy to set up, lots of great prizes monthly. From otherwise fantastic customer service I did once have a very annoying call about the credit limit i was granted with a particularly condesending support agent, but...

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So early to log in and manage, super easy to set up, lots of great prizes monthly. From otherwise fantastic customer service I did once have a very annoying call about the credit limit i was granted with a particularly condesending support agent, but one person does not define the company and otherwise it's been a totally smooth experience.

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6th February 2019

Easy and reliable

I have found Virgin Money to be an extremely easy company to deal with and very reliable. The language used to explain terms, processes and requirements is simple to understand, communication is timely, accurate and useful. I've rarely had to contact...

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I have found Virgin Money to be an extremely easy company to deal with and very reliable. The language used to explain terms, processes and requirements is simple to understand, communication is timely, accurate and useful. I've rarely had to contact support due to their really helpful self serve options however on the one or two occasions that I have, resolutions have been quick and useful. Virgin Money promote competitive offers in a respectful, responsible and unobtrusive way. I would have no qualms in recommending to a friend, colleague or family member (and have done). I even like the look of the card! Good luck and cheers.

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5th February 2019

Excellent service

The only thing missing from this credit card is an app to make it easier to manage the account - unless there's already one available that I'm not aware of.

Reply from Virgin Money
Hi Ali, we don't have an app at the moment but it is something we're currently working on. We'll be sure to share any news as soon as we can! Thanks, Jane
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4th February 2019

outrageous interest charges

I missed a minimum payment by being 1 day late and was charged over £70 interest for 20 days. This is an outrageous amount. I received a reminder to make payment and I did within the hour but they still charged me

Reply from Virgin Money
Thanks for getting in touch Sharon, so I can take a look at this for you can you email your details to reviewhelper@virginmoney.com? Thanks, Jane
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31st January 2019

No fuss, no hassle credit card. No cold calling. No pushy sales patter. Does just what it says.

Virgin should be proud of the services they offer and how they provide them....

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Virgin should be proud of the services they offer and how they provide them.
I have a no fuss, no hassle credit card. No sense of Virgin trying to pull the wool over your eyes. Virgin is very open and honest about the services they can provide. It keeps well within the boundaries of appropriate advice and assistance. There is no hard sell, no cold calling. Follow up Customer Services are excellent.

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31st January 2019

Hard work sorting out issues

Phoned to raise a dispute with a payment. I am going to be posted a form rather than being able to do it on line. If I do want to do it electronically, I have to phone again (when the dispute dept is open) and ask if that is possible. The call taker...

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Phoned to raise a dispute with a payment. I am going to be posted a form rather than being able to do it on line. If I do want to do it electronically, I have to phone again (when the dispute dept is open) and ask if that is possible. The call taker cannot do that for me. All rather inefficient and inconvenient for customers.

Reply from Virgin Money
Hi there, I'd be happy to run this by the team again for you if you'd like to email your details across to reviewhelper@virginmoney.com. Thanks, Holly