Smart Money People Logo

Voting in the British bank awards 2025 is open - Vote here

Share this page
Link copied

Virgin Money reviews

Virgin Money Logo
Rated Good • 3.54/5

Virgin Money reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 1,703 product reviews

Average score of 3.54/5
5 star
58%
4 star
12%
3 star
4%
2 star
3%
1 star
23%
Reviews for Virgin Money have trended positively over the past 90 days

Latest positive rating

5/5

Excellent bank.

Great savings rates,brilliant service and an excellent app. Highly recommended.

{"display":"Oliver McCormick","full_name":"Oliver McCormick","avatar":{"url":"\/assets\/uploads\/avatars\/users\/424328.png"}}'s avatar

Latest negative rating

1/5

Whatever you do - do NOT use Virgin Travel.

I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase... I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase the cost significantly, I had to contact Virgin to get a renewal price. I tried phoning - a complete waste of time as I could not get an answer. So I contacted Virgin support via email. I got a reply telling me TO PHONE THEM - pointless. So I used the on line chat and got a review price which I was happy with BUT I could not renew my policy despite following the instructions from the Virgin Chat agent. To make matters worse during the chat, I had to wait 4 or 5 minutes between each response. Anyway, after trying and trying the agent eventually told me to???? TELEPHONE!!! Yes, the bottom line is that Virgin is COMPLETELY USELESS and so now I wil have to find another company for my Travel Insurance. DO NOT BOTHER to use Virgin Travel as the customer service is ABYSMAL. I have to wonder how bad it would be if I wanted to make a claim, no doubt a miserable experience. Obviously, Virgin does not have enough Customer Support staff and those it has are poor quality. Read more Read less

{"display":"Brian ","full_name":"Brian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Virgin Money products

About Virgin Money

Virgin Money is a UK financial services company.

Virgin Money has been owned by Nationwide Building Society since 2024. The original Virgin Money brand was founded by Richard Branson in 1995. Today, Virgin Money has over 6.6m customers. Accounts can be managed online via internet banking or a mobile app.

Virgin Money products include current accounts, savings, loans, insurance, credit cards, mortgages and pensions.

Virgin Money at a glance

Contact details

Social media

Reviews for Virgin Money

Showing 11 of 1703 company reviews • Last reviewed within 7 days

Whatever you do - do NOT use Virgin Travel.

Travel Insurance • 3rd April 2025

I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase... I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase the cost significantly, I had to contact Virgin to get a renewal price. I tried phoning - a complete waste of time as I could not get an answer. So I contacted Virgin support via email. I got a reply telling me TO PHONE THEM - pointless. So I used the on line chat and got a review price which I was happy with BUT I could not renew my policy despite following the instructions from the Virgin Chat agent. To make matters worse during the chat, I had to wait 4 or 5 minutes between each response. Anyway, after trying and trying the agent eventually told me to???? TELEPHONE!!! Yes, the bottom line is that Virgin is COMPLETELY USELESS and so now I wil have to find another company for my Travel Insurance. DO NOT BOTHER to use Virgin Travel as the customer service is ABYSMAL. I have to wonder how bad it would be if I wanted to make a claim, no doubt a miserable experience. Obviously, Virgin does not have enough Customer Support staff and those it has are poor quality. Read more Read less

{"display":"Brian ","full_name":"Brian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Excellent bank.

Regular Savings • 2nd April 2025

Great savings rates,brilliant service and an excellent app. Highly recommended.

{"display":"Oliver McCormick","full_name":"Oliver McCormick","avatar":{"url":"\/assets\/uploads\/avatars\/users\/424328.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very helpful staff who know there jobs

    Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they... Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they also keep the bank very clean Read more Read less

    {"display":"Colin Grant ","full_name":"Colin Grant ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The staff are very polite and the website is easy to...

    The staff are very polite and the website is easy to use.

    {"display":"Donna R","full_name":"Donna R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy to contact, quick communication

    Easy to contact, quick communication. Happy with the service compared to other providers. Will continue to use this company.

    {"display":"Jane S","full_name":"Jane S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Jane S 13th March 2025
  • 1/5

    Disgusted with fees

    Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to change... Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to change one currency to another! It's not like they are paying someone a wage to do it. It's a computer to another computer. My nab debit card is international fee free so it really makes you wonder how a company like virgin can rip people off and yet nab bank can absorb the fee. Both cards are no annual fee so I don't understand. But I will be closing the account and I will NEVER recommend them to anyone. Stay away from them. Read more Read less

    {"display":"Lex T","full_name":"Lex T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Cards
    Lex T 11th March 2025
  • 5/5

    Virgin Money is easy to access with good interest ra...

    Virgin Money is easy to access with good interest rates. I hope that having been taken over by Nationwide that will continue to be the case...

    {"display":"Jane Snow","full_name":"Jane Snow","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Jane Snow 6th March 2025
  • 5/5

    Love the balance transfer card

    I got the balance transfer credit card and it's been a lifesaver, very generous with their 0% transfer offers

    {"display":"Smam","full_name":"Smam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Cards
    Smam 6th March 2025
  • 5/5

    Great rates and very secure.

    Great rates and very secure. Easy website and app to use. Account benefits explained very well.

    {"display":"Jude M","full_name":"Jude M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Jude M 1st March 2025
  • 5/5

    Great growth

    Great growth - very happy with the performance of the funds. Planning to invest more.

    {"display":"RoyW","full_name":"RoyW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Cydesdale Bank/VM customer for over 50 years

    I have been a Clydesdale Bank (now Vrgin Money) customer for 50+ years. My wife and I were both staff at one time and we... I have been a Clydesdale Bank (now Vrgin Money) customer for 50+ years. My wife and I were both staff at one time and we held a ClyBk mortgage for about 30 or those years until fully paid off. We are in a strong financial position and therefore a "private client". I've seen personalised service degrade since the VM "merger" and we can no longer have f2f meetings with private client manager (who is Glasgow based) unless we are buying a bank product. Also we are on our 3rd manager in 5 years (previous very good but made redundant) and our nearest branch (VM having closed Guildford & Reading) is 30 - 50 miles away or more. CLub M account is good for insurance coverage and worth the money. Also competitive rates on Cash ISa and 1 year e-bond accounts, al of which my wife and I hold. Hoping the Nationwide acquisition will improve things, although the Scottish element will have disappeared (as it did with Virgin Money rebrand). Read more Read less

    {"display":"Edward Cunningham","full_name":"Edward Cunningham","avatar":{"url":"\/assets\/uploads\/avatars\/users\/696223.png"}}'s avatar

    Products from Virgin Money
    Showing products offered by Virgin Money

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice