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Virgin Money reviews

Virgin Money Logo
Rated Good • 3.59/5

Virgin Money reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 1,725 product reviews

Average score of 3.59/5
5 star
58%
4 star
12%
3 star
4%
2 star
3%
1 star
23%
Reviews for Virgin Money have trended positively over the past 90 days

Latest positive rating

5/5

always great interest rates and prodcuts.

always great interest rates and prodcuts. have been using Virgin for around 10 years. Thier web page is easy to navigate too.

{"display":"andreya c","full_name":"andreya c","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1154488.png"}}'s avatar

Latest negative rating

1/5

Awful awful customer service

A mortgage is a mortgage. This review is about how impossible it is to get through to someone when remortgaging. Their website is a joke.... A mortgage is a mortgage. This review is about how impossible it is to get through to someone when remortgaging. Their website is a joke. Their live chat doesnt work. it is impossible to get through on the phone numbers provided. As poor an experience as could be. Read more Read less

{"display":"Rob C","full_name":"Rob C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1242284.png"}}'s avatar
Mortgages
Rob C 10th June 2025
See more reviews for Virgin Money products

About Virgin Money

Virgin Money is a UK financial services company.

Virgin Money has been owned by Nationwide Building Society since 2024. The original Virgin Money brand was founded by Richard Branson in 1995. Today, Virgin Money has over 6.6m customers. Accounts can be managed online via internet banking or a mobile app.

Virgin Money products include current accounts, savings, loans, insurance, credit cards, mortgages and pensions.

Virgin Money at a glance

Contact details

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Reviews for Virgin Money

Showing 11 of 1725 company reviews • Last reviewed within 14 days

always great interest rates and prodcuts.

Regular Savings • 19th June 2025

always great interest rates and prodcuts. have been using Virgin for around 10 years. Thier web page is easy to navigate too.

{"display":"andreya c","full_name":"andreya c","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1154488.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great every day bank account with tech limitations

M Plus Account • 14th June 2025

Great every day bank account with no fees and adequate credit interest rates, but downtime on the app and online banking is too frequent to... Great every day bank account with no fees and adequate credit interest rates, but downtime on the app and online banking is too frequent to give it a 10. App often doesn't work if on Vodafone but my other bank accounts do at the same location on the same network! Read more Read less

{"display":"Thomas","full_name":"Thomas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Good, but access via app would be appreciated

    I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the... I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the ISA can only be accessed via full login on a browser. Access via the app would be much appreciated. Read more Read less

    {"display":"Carl Mountain","full_name":"Carl Mountain","avatar":{"url":"\/assets\/uploads\/avatars\/users\/461586.png"}}'s avatar
    Cash ISA
    Carl Mountain 13th June 2025
  • 5/5

    Would 100% recommend

    Great experience and easy to use the app, when I’ve had to contact them it’s always been easy

    {"display":"Kirsten O","full_name":"Kirsten O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Cards
    Kirsten O 13th June 2025
  • 4/5

    Very fast and easy process with no hidden fees

    Very fast and easy process with no hidden fees

    {"display":"MATTHEW W","full_name":"MATTHEW W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent card service on lost account

    I found out about a dormant account that was discontinued more than 10 years ago. It had a balance due to me on the card.... I found out about a dormant account that was discontinued more than 10 years ago. It had a balance due to me on the card. I had no card details available other than whatvwas avail le on my credit report. I made a written request, and a agent called me. After a few security questions, he promised to transfer the amount into my current account. Thie money was deposited on the same day. Well done Read more Read less

    {"display":"Bodo Schmitt","full_name":"Bodo Schmitt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    The app is great but can be improved

    The app is great although would be better if it included months of transactions and could catagorise your spending

    {"display":"83ray1@gmail.com","full_name":"83ray1@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    THEY CANCELLED THEIR ONLINE ACCESS TO CARD ACCOUNTS-...

    THEY CANCELLED THEIR ONLINE ACCESS TO CARD ACCOUNTS- WHICH MAKES ME LOSE OUT ON ONLINE SERVICES---THERE SHALLL BE SOME COURTESY FOR OLDER FOLKS WHO CANT... THEY CANCELLED THEIR ONLINE ACCESS TO CARD ACCOUNTS- WHICH MAKES ME LOSE OUT ON ONLINE SERVICES---THERE SHALLL BE SOME COURTESY FOR OLDER FOLKS WHO CANT ADAPT EVERY 2 YRS TO NEW TECH SETTINGS Read more Read less

    {"display":"B H","full_name":"B H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1243282.png"}}'s avatar
    Credit Cards
    B H 12th June 2025
  • 5/5

    Thier credit card service is awsome.

    Thier credit card service is awsome. Great offers over long periods of time

    {"display":"nico b","full_name":"nico b","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1243224.png"}}'s avatar
    Credit Cards
    nico b 12th June 2025
  • 5/5

    Good interest & ease of making transfers

    The Cash ISA attached to the Current account pays good interest and it is so easy to transfer funds back & forth between accounts

    {"display":"Jane Snow","full_name":"Jane Snow","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Exceptional Customer Service.

    Great Customer Service Experience and very good product.

    {"display":"Mark Kelly","full_name":"Mark Kelly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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