Joining was very straightforward

opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone trying to explain the problem this is very bad customer relations , Read more Read less

Virgin Money offers 5-star rated travel insurance with a range of policy add-ons exist just to book an expensive policy with no protection. I searched,... Virgin Money offers 5-star rated travel insurance with a range of policy add-ons exist just to book an expensive policy with no protection. I searched, paid and chose them because I wanted to insure travel disruption only to be told they acknowledge it for delays over 12 hours. I was going on a 3 day return trip and had connecting flights, so the only reason why I needed a policy is to cover any delay. If I went for someone else, I would have actually had a policy which protected me. Shameful experience Read more Read less

Really good banking app and easy to understand fees and various features. Also really good balance transfer rates which helped to pay off my debt.

Customer friendly website and competitive savings interest rates

I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase... I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase the cost significantly, I had to contact Virgin to get a renewal price. I tried phoning - a complete waste of time as I could not get an answer. So I contacted Virgin support via email. I got a reply telling me TO PHONE THEM - pointless. So I used the on line chat and got a review price which I was happy with BUT I could not renew my policy despite following the instructions from the Virgin Chat agent. To make matters worse during the chat, I had to wait 4 or 5 minutes between each response. Anyway, after trying and trying the agent eventually told me to???? TELEPHONE!!! Yes, the bottom line is that Virgin is COMPLETELY USELESS and so now I wil have to find another company for my Travel Insurance. DO NOT BOTHER to use Virgin Travel as the customer service is ABYSMAL. I have to wonder how bad it would be if I wanted to make a claim, no doubt a miserable experience. Obviously, Virgin does not have enough Customer Support staff and those it has are poor quality. Read more Read less

Great savings rates,brilliant service and an excellent app. Highly recommended.

Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they... Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they also keep the bank very clean Read more Read less

The staff are very polite and the website is easy to use.