I’m a contractor and came over from Mettle. This account is far too basic for running my business. I’ve gone back to Mettle as with... I’m a contractor and came over from Mettle. This account is far too basic for running my business. I’ve gone back to Mettle as with them I can categorise my transactions and ad photos of receipts which I can do none of with this Virgin business account. If you’re using it as a personal account to save then fair enough but I was led to believe this was a creditable alternative option for my business banking. Mettle is streets ahead in this regard. Read more Read less

Was taken into hospital virgin money sorted out all my expenses would highly recommend them

Refused 1 Transaction x 7 times available credit card on account all ok I called them they stated try again I told them forget it... Refused 1 Transaction x 7 times available credit card on account all ok I called them they stated try again I told them forget it Went to another card it worked straight away USELESS VIRGIN CREDIT CARD RUN A MILE DONT GET 1 OF THESE OF YOU WANT TO USE YOUR CARD Read more Read less

I have been trying to transfer my Virgin pension to AJ Bell for 8 months. That's 8 months of delays and errors by Virgin Pensions.... I have been trying to transfer my Virgin pension to AJ Bell for 8 months. That's 8 months of delays and errors by Virgin Pensions. Customer Service is hopeless and the Virgin Pension only invests in FTSE. Avoid investing with them. Read more Read less

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my... I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Read more Read less

This was so hard to set up Virgin dont seem to act like other banks They locked me out of my app as I tried... This was so hard to set up Virgin dont seem to act like other banks They locked me out of my app as I tried to move money from my current account to my savings account I now just have the savings account and dont use the current account for every day banking Read more Read less

The banking app never works. It's not working properly almost every time I use it

Credit Card gives the opportunity to use cashback. There's a good variety of shops that offer cashback when using Virgin Money Credit Card. I've never... Credit Card gives the opportunity to use cashback. There's a good variety of shops that offer cashback when using Virgin Money Credit Card. I've never had a problem with this card. Read more Read less

Love the portal , easy to use and lots of information. Competitive quote for the family cover I needed.