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HSBC reviews

HSBC Logo
Rated Good • 3.85/5

HSBC reviews

Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers free financial literacy resources
    Offers free financial literacy resources

Review summary

People rate this company as Good based on 2,247 product reviews

Average score of 3.85/5
5 star
43%
4 star
21%
3 star
10%
2 star
5%
1 star
21%
Reviews for HSBC have trended negatively over the past 90 days

HSBC’s app and online banking get plenty of praise for ease of use and helpful features, while many appreciate the friendly and supportive staff in branches. However, the bank struggles with poor customer service, slow responses, and frustrating account access issues, especially for business customers and those dealing with sensitive matters like bereavement or fraud. Interest rates and product competitiveness also leave a lot to be desired.

Positive themes

  • HSBC's app and online banking are easy to use and packed with handy features. (5 mentions)
Summarised by AI
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About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2247 company reviews • Last reviewed within 7 days

Helpful staff resolved issue

Regular Saver • 13th October 2026

Helpful and efficient call centre staff resolved issue quickly

{"display":"Mark","full_name":"Mark","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3.00/5
Read more product reviews

Really easy to open an account

Bank account • 13th October 2026

Really easy to open an account and complete all the checks. App is simple to use and easy to access.

{"display":"Natasha","full_name":"Natasha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Easy to bank with

    It was easiest to open account when I moved to UK. 9 years after and its still my primary account. Easy to bank, good customer service, access to branches

    {"display":"Komal S","full_name":"Komal S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Komal S 12th October 2026
  • 1.00/5

    How poor the service is from this bank.

    How poor the service is from this bank. I have had a business account for over 15 years, and never been overdrawn or missed any... How poor the service is from this bank. I have had a business account for over 15 years, and never been overdrawn or missed any payment. The bank has stopped my account from paying out due to an account review, this happened over a week ago without anyone telling us, I only knew when I tried to make a payment. I gave the bank over the phone all the information that they required 3 days ago and my account is still on hold. I have spoken to them every day since and all I get is that there is a review and we can’t tell you when it will be completed. How am I meant to run a company if I can’t pay out. They have never been a great business bank but this is the last straw and now going to move to another bank. Read more Read less

    {"display":"Peter F","full_name":"Peter F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Peter F 30th September 2026
  • 5.00/5

    great bank, service and perfect online and mobile ba...

    great bank, service and perfect online and mobile banking.

    {"display":"gancho b","full_name":"gancho b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    gancho b 4th September 2026
  • 5.00/5

    Great bank account

    Great account and lots of perks. Good customer service.

    {"display":"aimz9","full_name":"aimz9","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Premier bank account
    aimz9 3rd September 2026
  • 5.00/5

    Highly recommend

    Customer service easy to speak to on phone and very helpful. Good communication too via post / email. The cover itself it’s very good.

    {"display":"aimz9","full_name":"aimz9","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    aimz9 3rd September 2026
  • 5.00/5

    Great and clear service and easy to search products

    Great and clear service and easy to search products

    {"display":"Sharif S","full_name":"Sharif S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Sharif S 3rd September 2026
  • 5.00/5

    Simple and supportive to plan rate change

    Simple and supportive to plan rate change

    {"display":"Darren Sharp","full_name":"Darren Sharp","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    HSBC mortgage

    I got a mortgage with HSBC. Application process was straight forward and the product was right for me. I've had no issues.

    {"display":"Shane W","full_name":"Shane W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed rate mortgage
    Shane W 2nd September 2026
  • 5.00/5

    No complaints - solid, but don't get a lot from them...

    No complaints - solid, but don't get a lot from them except a letter once a year.

    {"display":"bandalism","full_name":"bandalism","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed rate mortgage
    bandalism 2nd September 2026

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