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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (397 reviews)

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1.72

Based on 397 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

17% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (397)

Review of the esure, Car insurance:

had to make a claim , so many things went wrong when...

had to make a claim , so many things went wrong when trying to upload a dashcam video to their site ( their website sucks to use) got sent to a physio for my neck who barely spoke english & did close to nothing , very poor info re what happens to my no claims bonus, very unipressed with how they operate Reviewed on: 23rd August 2024

Rubbish company

Don't answer calls,don't get back to you,delay everything when you need to claim,try and undervalue your car Reviewed on: 14th March 2023

Worst company ever dealt with

ESURE insurance Don’t use this organisation!!!consider yourself WARNED! No response to emails Phone and I quote “ customer service no longer handling calls or emails “ Reviewed on: 3rd March 2023

Rip-Off renewal prices

After 1 year they have doubled my premium because I notified them 7 months ago that I had a SP30 (3) Points. Totally get that it would go up slightly, but doubled from £340 to £790? Really? Reviewed on: 22nd February 2023

Absolutely useless

After our car was hit by another it has taken almost 6 weeks and almost 40 hours of phone queues to still not have any correct answers, they can’t follow their own system notes or even give you a straight answer. They never follow up a phone call or an email. One even treated it like a joke. Will never use these again, non existing customer service. Reviewed on: 22nd February 2023

Always have been brilliant with me.

I have terrible anxiety with insurance companies but I trust esure and they have always helped me with my policy and put my mind at ease! Reviewed on: 18th February 2023

worst insurance company I've ever used in 30 years

I have been with Esure for 3 years, but after 3 years someone crashed into my car and then I found out how bad this company is not only was the customer services and there engineers very very bad, they didn't care as long as they got your money. I've never wrote a review about any company before, but this I felt I had to do to warn anyone from using this company. Reviewed on: 16th February 2023

Helpful reliable good service

Never had an problems. Always been happy with service provided Reviewed on: 8th February 2023

Paula McCall went above and beyond

Paula helped us through a very stressful situation. Where other agencies were not able to help she went above and beyond Reviewed on: 17th January 2023

Told not to store credit card, they did and more.

Upon taking out Esure insurance I specifically told the person that I did not want my credit card stored on their system, I also was VERY clear the reason I did not want my card stored as I do not want an 'auto' cover as in my experience they do as they please with it. So the policy ran out, I took out cover with another company. £600 cheaper! Then just by chance I noticed my credit card had been debited by Esure for the whopping amount of over £1300. No contact, nothing. One email in a sea of emails when I look back. And may I just add, even though I specifically told them not to auto renew or store ANYTHING they did it anyway and amazingly even INCREASED the cost by £400!! No claims, another year of no claims. I called Esure and after the usual 45min wait I got through, Lucky I had noticed within 14 days so wasn't charged a cancellation fee. But I have the funny feeling a LOT of people do. So I would strongly suggest if you do deal with these people, or Any of them to record you phone conversation and/or make sure you change or block the card you use. Reviewed on: 20th December 2022

Steer clear

After 6 months i am still trying to get the vehicle repaired to a reasoble standard, call them weekly to speak to the technician whos dealing with the cliam but no call back, Reviewed on: 9th December 2022

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