Write a review

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (391 reviews)

View other Hinckley & Rugby Building Society products

4.58

Based on 391 reviews, last reviewed 12th Dec 2025

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Phenomenal completion team! I wanted to make a special effort to say how fantastic Callum and Danielle in the completions team have been. Phenomenal customer service and really w... Read more Reviewed on: 12th December 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

Visit provider site Read all reviews See your review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Hinckley & Rugby Building Society Mortgages reviews (391)

Review of the Hinckley & Rugby Building Society, Mortgages:

The lady who I spoke to was very polite and...

The lady who I spoke to was very polite and helpful Reviewed on: 26th June 2024

Reply from Hinckley & Rugby Building Society Hi Jaspreet Thank you for your feedback about the service you received from our mortgage team. Polite and helpful is exactly what we want to be delivering to all of our members, so its heartening to hear that’s how you would summarise your experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

Good customer service

Always helpful and can an always speak to an actual person which is fairly rare these days Reviewed on: 7th November 2024

Reply from Hinckley & Rugby Building Society Hi Matthew Thank you for taking the time to review our services. We too believe that access to actual people, who are able to help and support our members, is important. We will continue prioritising personal service to our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st November 2024

Good service and criteria around foreign nationals w...

Good service and criteria around foreign nationals was excellent. Case moved along at a good speed. Only downside was there were many questions asked after the case was submitted, some were relevant but I felt some questions were not necessary. Overall good experience and would definitely use you again for future cases. Reviewed on: 7th November 2024

Reply from Hinckley & Rugby Building Society Hi Joe, Thanks for your feedback, we’re very happy to hear you found our foreign nationals criteria helpful. We are always looking for ways to support the ever-evolving needs of borrowers, particularly those who can struggle to find a suitable solution for their more challenging requirements. Your feedback is hugely valuable and will be shared with our team, we appreciate you taking the time to pass this on. We look forward to hearing from you again in the future. Response date: 11th November 2024

I am very happy I have very quick sorted my mortgage...

I am very happy I have very quick sorted my mortgage and I will recommend that bank for my friends and family.With this bank I don't been having so much stress and they do amazing job. Reviewed on: 4th November 2024

Reply from Hinckley & Rugby Building Society Hi Betty, Great to hear we were able to assist you with your mortgage and make the process as stress free as possible. It’s encouraging to hear you were pleased with the speed and quality of our service. Thank you for taking the time to pass on your comments, it’s always great to hear from our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Fair and clear so easy to understand

Fair and clear so easy to understand Reviewed on: 3rd November 2024

Reply from Hinckley & Rugby Building Society Hi Joe, We are committed to ensuring our communications are clear and straightforward for our members so it’s great to hear this type of feedback, thank you for taking the time to share it with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Great communication and options

Advance communication of the fixed term period coming to a was excellent and to be immediately provided with a variety of options in rates and periods was really good. Everything was set out in a way that was easy to understand. Reviewed on: 25th October 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback regarding our service as your fixed term came to an end. We’re very pleased to hear you happy with the process and we had suitable products to offer you. This is great to hear. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th October 2024

Good experience

This process was really quick and the result turned out to be really good Reviewed on: 23rd October 2024

Reply from Hinckley & Rugby Building Society Hi Mandakini, Thank you for taking the time to pass on your feedback about the service you received from the Society. Great to hear you were happy with the speed of the process and of course, very importantly, the outcome. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th October 2024

(Product & Services

It’s been good with happy ending, Good product and services. I will recommend to any one. Whether families , friends or-joint mortgage, it’s has been excellent service with quick decision. This is the first time I have heard about this building society . I will like to know more about where you have other braches Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Agnes, Thank you for taking the time to review our services. It’s great to hear you were happy with the speed of our decision making and service offered. We’re delighted you are keen to know more about the Society. You can find details of our branches, along with lots of other information on our website, please visit: https://www.hrbs.co.uk/branches-agencies/ If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Very difficult to deal with.

Very difficult to deal with. I’m an existing customer who has never missed a payment. I was treated like a new customer despite providing pension and savings of evidence if £600,000 and owning a house I sold for £465,000 against a £103,000 mortgage. My new house cost £362,000, Your employee thought it cost £650,000. Completely ignorant of my circumstances. I complained. You gave me a CHEQUE for £25. Uncashed! Very very poor Reviewed on: 16th September 2024

Reply from Hinckley & Rugby Building Society Hello Richard, Thank you for taking the time to pass on your comments about the service you received from the Society. We are very sorry to hear you have been left feeling disappointed with our understanding of your situation. Thank you for leaving us your contact details, someone from our team will be in touch to discuss this with you. Response date: 23rd September 2024

Excellent customer service

Qualities listed below, you hardly get in “modern customer service” anymore. Good listening skills, empathy, patience, communicating at the pace of customer. Cheerful. Making the customer feel good about the experience. Well done Simone and Hinckley & Rugby. Reviewed on: 13th September 2024

Reply from Hinckley & Rugby Building Society Thank you for this wonderfully encouraging feedback about the service you received from Simone and the team. It’s fantastic to hear that’s how you were made to feel – long may it continue! We will absolutely share your comments with Simone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

The communication and level of support has been reas...

The communication and level of support has been reassuring. Callum always listened and addressed all concerns raised with him in a professional and timely manner. There is always someone to speak with and answer the questions. Reviewed on: 11th September 2024

Reply from Hinckley & Rugby Building Society Hi Fatima, Thank you very much for your feedback It’s great to hear you’ve found our team to be supportive and reassuring. We absolutely strive to be there for our members with all the information they need to ensure they have a good understanding of our processes and products. Should you need any further assistance please do not hesitate to reach out, that’s exactly why we’re here. We will also ensure your comments are shared with Callum personally. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Morgtages
from Platform 1.14 from 57 reviews
Mortgage
from Equifinance 1.00 from 4 reviews
Mortgage
from Accord Mortgages 2.91 from 21 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.84 from 1556 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub