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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Hopeless

I have tried for two weeks now to re-register my Partnership card on the new website, with no luck. It keeps telling me it has no records of my details, although during this time it has managed to send me my current bill! I have waited on the phone for ages - at a cost - on numerous occasions and never managed to get through to anyone. Have emailed John Lewis Customer Services who cannot help but advise to ring the Partnership Card number! (No email address given for Partnership Card Customer Services!). Maybe Paula Nickolds could make sorting this fiasco out her number one priority. Reviewed on: 26th October 2016

Who can use the new system

The new system is impossible to use. It keeps telling me to go away and try later. I have given up on the telephone contact. I was beginning to think that I had been scammed until I read some of these reviews. Reviewed on: 25th October 2016

Its a lottery

I tries to re-register my card as instructed. I entered everything correctly and then it came up with a message that the user name should be between a certain number of characters, even though I had obeyed the rule. Rang customer service - waited 29 minutes and basically what they said was the user name works with some people and not others and advised me to re-register the following day. Why didn't they put a warning on the site that it may not work or they could have had a message at the beginning of the phone call to this effect. So in other words it was a lottery if you could register or not!! What a farce. Reviewed on: 25th October 2016

John Lewis Partnership Card switch Over

John Lewis Partnership Card switch over - What a load of RubbishI had my card blocked whilst away for a break in Norfolk. The first I realized was when my card was refused whilst trying to pay for a meal in a pub. I tried to re-register my card using my laptop online without success. When I eventually came home on 14th October to try and sort it out on the phone, (very patchy mobile phone service on the North Norfolk Coast) it took me 3 attempts to get through. First 45 minutes and gave up, second 35 minutes and gave up, eventually at around 11pm at night after another 40 minute wait listening to bland music, I spoke to an adviser who unblocked my account. Hooray! I foolishly thought I could then just re-register; all would be well and pay off my account. After successfully re-registering it would not accept any payment online. I had to go to the bank and do it manually. The way the statements are laid out is very confusing; I preferred the old system, which was simpler to understand. I Have had a look today and tried to login 3 times unsuccessfully this morning, can’t even access the website. Things are going from bad to worse, at least before I could view my account, statements etc. even if I could not make a payment. I still don’t know if it is possible to pay off an account or not online. John Lewis you get a big fat zero!!! Reviewed on: 25th October 2016

Great now worse than terrible

New system terrible service. 3 hours in total on hold, payments not credited to account,no help from the banking team, no communication. Customer Service at its very worst !!! Avoid! Reviewed on: 24th October 2016

Cannot access new website

I currently have no way to access my online banking as the 'upgrade' has locked me out and after hours on hold to customer service no one is picking up the phone. I just want to pay off my credit card! How is John Lewis so backwards with this!? Reviewed on: 24th October 2016

Update - no apology and blaming the customer

You emailed and asked for an update; here it is. I complained by letter on 19th October (the “secure message” section of their website still isn’t working as I write), and have had no response except to receive this month’s statement complete with late payment fee of £12 and £9.03 interest. I’m not surprised at the lack of an immediate reply; there must be thousands of unhappy customers who have had their stress levels increased by the rejected payments and unfair imposition of financial penalties, and their blood pressures raised by time wasted hanging on the phone line. Meanwhile the “improved” statement is only better if you want huge print which means what would previously have fitted on a single side of A4 now stretches to five. On the last of these was a “Default sum notice” which claims that there has been “a breach of the credit agreement by you”. When the dust settles, it will be interesting to have a measured, independent view on who was actually at fault here. (Well done on your Blog summary, by the way.) So far, JLP has apologised only for the delays caused by “high call volumes” on its phone (note that, very revealingly, it’s the customers who are blamed for ringing up in such numbers, not JLP for having such hopelessly inadequate provision to answer the calls generated by their own bungling). My current feeling is that, even if JLP had responded to me apologetically rather than punitively, I couldn’t continue as a customer of an organisation which is so extraordinarily inept. Reviewed on: 23rd October 2016

New website for John Lewis Partnership Card - Disaster

After having been made to re-register to a new on-line account servicing system I have found the new system to be a big step backwards. As someone who works in IT I would have lost my job if I had deployed a "new approved system" that lacks a lot of the functionality of the old system and with parts of the new system not working. Looks like a new credit card for me after many years of loyal custom Reviewed on: 23rd October 2016

Re-registration for JLP finance/website.

I'm appalled at the complete disregard for customers shown by John Lewis over their new financial website. I have tried for 2 weeks to re-register and all to no avail. Endless phone calls to their call centre, only one of which was answered by a 'human', have been a waste of time as the queue of irate customers has meant that the system has been overloaded. What a disappointment for a great British Institution. How could JLP not have anticipated this? Reviewed on: 23rd October 2016

Appalling service

I settle my Partnership Card balance every month but although my October payment left my bank account on 6 October it did not appear on my JohnLewis statement until 20 October. In between I made several attempts to phone, tried emailing and finally sent letter by recorded delivery. In the meantime I have been charged £12 late payment fee plus interest charges. Yesterday I received a letter stating that I had defaulted on my Credit Card Agreement with John Lewis because I had failed to make a payment on time. I have contacted my bank, HSBC, who also happen to be John Lewis's bank too! They assured me that John Lewis had my payment as soon as it left my account so where it went for fourteen days I don't know. The bank gave me a unique reference number that proves my payment was sent on 6 October. Words fail me with the amount of incompetence shown by this company who I have always supported. Well John Lewis, guess what? This loyal customer of many years is leaving and no amount of apologies or compensation will change my mind. The stress and anxiety this is causing me is unbelievable. People, vote with your feet - leave this company, they don't deserve our custom! Reviewed on: 23rd October 2016

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